We are seeking an individual with strong administration skills to join our team in the role of Operations Coordinator and support our mission to end homelessness. This role will support the administrative and operational functions within our offices in Edinburgh and Glasgow, together with our coffee shops and Village, whilst being the first point of contact for inbound enquiries.

We are looking for a well organised individual, with good problem-solving skills and a can-do attitude to become part of our friendly team and are keen to learn and develop.

What you’ll be doing:

• Ensuring our offices in Edinburgh and Glasgow are fit for purpose, providing an environment that is welcoming to both staff and external visitors.
• Managing and responding to inbound email and telephone enquiries.
• Manging shop related customer orders, inbound enquiries and invoicing.
• Supporting elements of finance administration, especially during holiday periods.
• Booking travel, accommodation, training courses and supporting colleagues with other business-related purchases.
• Maintaining the health and safety maintenance tracker and supporting colleagues with actions and maintenance required in each of our operational units and at our Village.
• Arranging meetings and taking minutes if required.
• Supporting with data protection compliance and updating records and policies.
• Supporting the Finance & Risk Director in ensuring our IT systems are safe and secure, in conjunction with our external IT support.
• Compliance with legislation and adherence to best practice.
• Supporting the Senior Leadership Team with other administrative and operational matters as reasonably required.

Why join us?

• Impact: your work will empower people experiencing homelessness to transform their own lives through our key pillars of providing homes, jobs, food and support.
• Culture: you’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your unique take on how to achieve our goals.
• Growth: opportunities to work on exciting projects and learn, grow, and shine in a role that’s as rewarding as it is challenging.
• Perks: competitive salary, flexible working hours, and benefits including:
  • 32 days paid annual leave (pro-rata)
  • Staff discount at Social Bite Coffee Shops
  • Reward Hub (discounted gym, restaurants, shop partnerships)
  • Enhanced sick pay
  • Cycle to work scheme
  • Employee Assistance Programme
  • Reflective Practice
  • Values Superstars rewards

We are recruiting – come and join Scottish Families!

We are seeking a Senior National Family Support Practitioner (Job Share, 0.5 FTE) to lead the development of our national family support services and provide day-to-day management of the Scottish Families national support team, providing appropriate support, personal development review and performance management to ensure the delivery of high-quality services, the safety and well-being of the staff and effective use of resources.

The Senior National Family Support Practitioner will work together with their job share partner to manage and participate in the day-to-day operational delivery of Scottish Families national support services. Scottish Families’ innovative national family support programme ensures a positive and empowering support approach that respects and recognises individuals’ needs, and balances these with the ethos and capacity of the service. Scottish Families national support services are branded and promoted as Helpline; ‘Click & Deliver’ take-home Naloxone; one-to-one Ripple Family Support; My Family, My Rights; and Bereavement Support.

The post is based at Edward House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Hours worked will be in line with service delivery requirements, including occasional evenings and weekends when required. The post will be part of the Scottish Families’ staff team and be supervised by the Head of Programmes.

Together with their job share partner, the post-holder will line manage the national family support team; effectively manage the workflow within the national family support team, including caseloads, to ensure that family members’ support needs are met appropriately within a timely manner; directly participate in delivering national support, including scheduling and delivering virtual one-to-one structured evidence-based intervention sessions (includes delivering CRAFT; Community Reinforcement & Family Training); Helpline contact handling; and providing initial bereavement assessment and support, facilitating referrals to bereavement counselling where appropriate. The role includes overseeing the ongoing development of these services, as required, and quality assuring the work of the team by a range of means. The role also focuses on strengthening family support practice and resource development, advancing specialist skills and expertise, developing consistency of approach, and promoting information-sharing and peer support between team members.

We are seeking applicants who are educated to degree level or equivalent, with experience of direct client work, direct work with families, relationship-based practice, and group work. Applicants should have experience in identifying and managing risk; working in partnership; and the development of services; as well as knowledge of issues affecting families affected by substance use and bereavement. We are seeking an excellent listener, with the ability to support individuals from diverse demographics, and to identify and evaluate risk. Applicants must be organised and efficient with excellent written and verbal communication skills and a high degree of competence in MS Office programmes, including MS Excel. You should be available to work flexible hours, including occasional evenings and weekends