We are recruiting – come and join Scottish Families!

We are seeking a Business Support Administrator (0.8-1.0 FTE) to provide a full range of business and administrative support to Scottish Families’ Board and staff team across the whole organisation.

The post is based at Edward House, Glasgow – Scottish Families’ national office. Staff work flexibly between home and office, but the post-holder is expected to work in the office at least two days a week. The post is a national support role and so involves occasional travel and very occasional out-of-hours working for meetings and events. The post is part of the Scottish Families’ staff team and is supervised by the CEO. The post is one of two business support posts within the organisation.

The post-holder will assist in the development, maintenance and implementation of organisational and office systems, including our Salesforce Customer Relationship Management (CRM) system and HR systems. Responsibilities include handling basic Salesforce administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks, as well as supporting financial processing systems (including processing incoming invoices and raising outgoing invoices, financial record-keeping, petty cash-handling and reconciliation). The post provides secretariat support to the Scottish Families Board and Business Committee, including minute-taking, as well as business support across the Scottish Families team as appropriate, to support service delivery. The role also involves preparing high quality reports, presentation materials and other documents; assisting with event management; and providing administrative support for Scottish Families networks and meetings.

We are seeking applicants who have a minimum of SVQ Level 3 in Business Administration or a relevant discipline, or equivalent experience; with experience of the use and understanding of the Salesforce Platform (Customer Relationship Management [CRM] system); financial processing, systems and record keeping; managing corporate correspondence; office management; and event management. Knowledge of SAGE or a similar accounting package, along with awareness of issues for families affected by substance use, and an understanding of the voluntary sector are all an advantage. Applicants must have outstanding IT skills (including full range of Microsoft packages and Outlook 365 including Sharepoint); the ability to produce high quality reports, presentations and other documents; to work on their own initiative with excellent organisational skills, and to prioritise their workload. You must be able to deal appropriately with confidential and sensitive information, and work to a high standard with minimal supervision.

Alzheimer Scotland supports people living with dementia and their carers, some of these people are under the age of 65 years old. We are looking for unique individuals who can support younger people living with dementia in Glasgow.

Our support workers are our most important people as they help individuals to maintain skills and independence by providing support to enable them to be active within their communities, participate in therapeutic activities and enjoy social stimulation.

Successful applicants will have a positive approach to dementia.

They will also have good communication skills and a caring attitude. A willingness to learn and participate in training is essential. Relevant qualifications and/or experience of working with people with dementia would be an advantage.

Full driving license and access to a vehicle during working time is essential for this post.

The successful candidate for this post will be subject to a criminal check through Disclosure Scotland.

Around since 1923, SAMH is Scotland’s national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education,

among others. These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past

circumstances.

For Scotland’s Mental Health

About the Role

As part of the Public Affairs and Communications team, the postholder will support the delivery of our communications activity, in line with our strategic communications plan, with the intention of building our profile and managing our reputation.

The postholder will support the use of our brand internally and externally, and provide marketing support to teams across the organisation. This will include the development of content and assets, including merchandise, and coordination of the design and delivery of our marketing campaigns.

What we are looking for

As Scotland’s national mental health charity, delivering around 70 services in communities all over the country, we need to make sure that people know who we are and what we offer. We are looking for a marketer with the skills and knowledge to help us use our brand consistently and effectively, and to generate awareness of, and demand for, the support we offer to people with mental health problems.

You will have experience or knowledge of identifying, understanding, and engaging with different audiences; of promoting and supporting effective and disciplined use of a brand and its assets; and of ensuring that marketing campaigns really hit the mark.

Our ambition is to create a Scotland where people with mental health problems can ask once and get help fast. This is your opportunity to be part of that.

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include:

• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions
• 30 days annual leave rising to 33 after five years’ service
• Four public holidays
• Two paid wellbeing days off per year to use on what matters to you.
• Team wellbeing budgets
• Workplace pension scheme
• Life Assurance policy
• Employee Assistance Programme

We are recruiting – come and join Scottish Families!

We are seeking a Helpline Support Worker (0.8 – 1.0 FTE) to support a number of national programmes and services, including Scottish Families Helpline, Click & Deliver Naloxone, and Bereavement Support services. The post operates as the first point of contact for family members (age 16+) affected by someone else’s alcohol or drug use, and others contacting our Helpline and associated services.

The role includes:

• Helpline & National Support: Providing empathetic support and accurate information, signposting enquiries, taking referrals and all associated administrative processes associated with Scottish Families’ national Helpline. The Helpline contact will be multi-channel (phone and online communication, including email and webchat).
• Bereavement Service Support: Conducting virtual assessments, delivering short-term bereavement support.
• Click and Deliver Naloxone service: Fulfilling Naloxone orders for family members (age 16+) and others resident in Scotland, ensuring data is captured accurately, and supporting overall programme delivery.
• Scottish Families’ Service Directory: Delivering an ongoing programme of content revision of Scottish Families’ National Service Directory to ensure all information is accurate and current, through actively liaising with support services across Scotland.
• Volunteers: Working in conjunction with the Befriending & Volunteering Assistant, supporting our volunteers in their role and handling any escalated complex calls.

The post is located at Edward House, Glasgow – Scottish Families’ national office. Note that staff work flexibly between home and office, but the post-holder is expected to work in the office at least two days a week. The postholder will be required to work some early evenings and occasional weekend hours to support planned Helpline coverage and event commitments. The post will be part of the Scottish Families’ staff team and be supervised by the Development Officer (National Support and Harm Reduction).

We are seeking applicants who are educated to HNC level or equivalent, with experience of providing support and information within a helpline or telephone capacity, and providing support in a health and social care setting. Applicants should have knowledge of issues for families affected by substance use, as well as the ability to listen to and support individuals from diverse demographics, and excellent IT skills, particularly use of Microsoft Office (Outlook, Word and Excel). We are seeking applicants with the ability to identify and evaluate risk relating to safeguarding; an empathetic, non-judgemental approach; and the ability to work in a team and work independently.