Be the difference at Citizens Advice Scotland

Are you ready to make an impact where it truly matters? Do you have the passion, expertise and people-first approach to help shape a positive and dynamic workplace? If so, Citizens Advice Scotland wants you to join our team as an HR Advisor.

Why this role?

At Citizens Advice Scotland, we don’t just offer jobs - we offer opportunities to make a real difference in people’s lives. As an HR Advisor, you’ll play a pivotal role in ensuring our organisation, and the Citizens Advice Bureaux we support, thrive through exceptional HR guidance. You’ll be more than just an advisor; you’ll be a trusted partner, a problem solver, and an advocate for positive change.

What you’ll be doing

• Providing pragmatic, commercial, and employee-focused HR advice to managers and employees across our organisation.
• Acting as the first point of contact for employment issues, supporting Citizens Advice Bureaux across Scotland.
• Coaching and mentoring managers, fostering a culture of empowerment and growth.
• Shaping and implementing HR policies and initiatives that support both our strategic vision and our people’s needs.
• Supporting change management projects that make our organisation stronger, more inclusive, and more effective.

What we’re looking for

• A degree or equivalent qualification (preferably in HR or business) or substantial experience in a generalist HR role.
• Strong knowledge of UK employment law and experience managing employee relations.
• A passion for people, culture, and engagement - we need someone who genuinely cares.
• The ability to problem-solve, think on your feet, and handle sensitive issues with confidence and discretion.
• Fantastic communication and influencing skills - you’ll be working with people at all levels.
• Experience in HR policy development, recruitment, and change management.

What’s in It for you?

• The chance to work for a well-respected organisation that makes a real difference in communities across Scotland.
• Fantastic benefits and policies which put our people first, including flexible working, hybrid working, 40 days leave, sick pay and lots more.
• A supportive, collaborative team that values your ideas and input.
• Opportunities to grow, develop, and innovate in a people-focused HR role.
• A role where no two days are the same - dynamic, fulfilling, and packed with opportunities to make a genuine impact.

If you’re ready to be part of a mission-driven organisation where your HR expertise will change lives for the better, we’d love to hear from you!

Apply now and help us create a workplace where people truly thrive.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Citizens Advice Edinburgh is looking to recruit an Advice Services Manager, who has a particular knowledge and expertise of Welfare Rights and Employment, but also a good working knowledge of all other advice subjects, particularly debt, housing, immigration and energy.

You will be joining a team of 3 other Advice Service Managers each of whom has a particular expertise in each of the other advice areas outlined above.

Citizens Advice Edinburgh is one of the city's leading advice providers and as part of the Citizens Advice Network, you will be joining the country's largest and most respected advice providers.

The Young Women’s Movement is Scotland's national organisation for young women and girls' leadership and rights: working collectively, leading meaningful change and creating a more equal society. Young women are at the heart of everything we do. Our movement is informed, shaped and led by and for young women and for over 100 years, we have been a collective force that has, and will continue to, change things for the better for all young women across Scotland.

Our Programme Worker will work directly with young women and girls to create safe spaces and equip them with skills and confidence to lead change on issues that matter to them, supporting them to amplify their voices in their communities and in decision-making spaces.

This role will support the planning and delivery of a wide range of programmes using a youth work approach, both in-person in schools, communities and further education settings and online and will work hard to extend our reach to even more young women and girls.

Reporting to: Learning & Engagement Lead

Everyone who works at Young Women’s Movement:

• Has equality at the heart of everything they do.
• Takes a participatory approach to our work. We are for young women and by young women.
• Builds communities of friendship and support networks, finding joy in our collective actions and connections.
• Understands the impact of challenging inequality on those most affected by it. We lead with kindness and empathy, putting collective wellbeing at the core of our organisation.
• Delivers our work with integrity and are proud of the work we do.
• Are bold and brave. We do not shy away from challenging the status quo and taking radical steps to make gender equality a reality in Scotland.

If this sounds like you, please consider applying for our Programme Worker role. We welcome applications from all backgrounds and levels of experience. If you have any questions or if we can support your application process, please contact hello@youngwomenscot.org

We welcome applications from all backgrounds and levels of experience.

Why you should want to work with us?

• We operate a 4-day working week, which means full time is 28 hours
• Our annual leave entitlement is 22.5 days a year, including public holidays
• We are committed to supporting staff development through training and coaching opportunities
• Supportive, collaborative and feminist team and board

Location: Flexible / Hybrid (Glasgow and Edinburgh based). Outreach to locations if/as required. Due to the needs of our service delivery this is an in-person, on-location role.

About Us

We’re Euan’s Guide, the award-winning disabled access review charity making it easier for disabled people to find places to go. At the heart of the charity is our disabled access review website - euansguide.com - where disabled people and their friends, families and carers can find and share disabled access information. We also make tens of thousands of accessible toilets safer and run the UK’s largest and longest running Access Survey.

We have ambitious plans to grow and have secured funding for an exciting new project for which we are looking for a Review Coordinator(s).

The Role

A Review Coordinator is responsible for visiting locations around the UK and sharing their experiences of disabled access on EuansGuide.com.

Locations, venues and businesses to be visited will be those that can enable our community to travel with confidence so will focus on transport hubs and surrounding facilities such as toilets, places to eat and drink and other everyday essentials.

You will have a passion for UK travel and should expect to spend a significant portion of your time exploring new locations particularly around UK transport hubs.

You will report to the Travelling with Confidence Community Manager and work closely with other members of the Euan’s Guide team.

We are an ambitious charity, passionate about making the world accessible to all disabled people. We have a strong focus on technology so Euan’s Guide is often in a unique position of having the advantages and challenges of both a tech start up and a charity… there is no ‘typical day’!

What you’ll be responsible for:

Generating Disabled Access Information

• Visiting and sharing your experiences of disabled access at locations around the UK on EuansGuide.com
• Community Mapping - Researching and identifying disabled access information gaps and planning how to fill them

Your day-to-day will focus on visiting places and documenting your disabled access experiences but you will also support the Community Manager with:

Community Outreach and Engagement

• Researching people and organisations to work with in geographical locations and virtual communities
• Charity and stakeholder engagement including in-person and virtual events
• Volunteer engagement and communication through in person and virtual channels
• Representing Euan’s Guide at partner events and contributing content for partner publications and communications
• Contributing to project materials including volunteer resources and marketing materials

Project Resources

• Involvement in producing organisation and volunteer resources such as handbooks, welcome kits and digital content
• Involvement in producing marketing and promotional materials
• Involvement in for ensuring materials are available in accessible formats

Project Management

Involvement in project Quarterly Catch Ups

Desirable skills:

• High levels of organisation, motivation and resourcefulness with the ability to think creatively and find solutions to opportunities and challenges
• Great communication skills, including producing content in various formats for online audiences.
• Excellent interpersonal skills with the ability to build relationships and influence others.
• Ability to work on your own initiative and to recognise and act on opportunities
• Sharing your interest in disabled access, inclusion and equality

Desirable experience:

• Experienced explorer who is used to visiting new places and meeting new people
• Reviewer, blogger or writer who has content published on the internet or other publications.
• Managing relationships with a diverse range of stakeholder groups, including volunteers, funders, charities, commercial organisations and other partners
• Personal lived experience of disability

Additional Information:

This is a new role, and we have funding for the equivalent of one full-time position but would consider two part-time roles if there were two suitable applicants.

We would like the role to start in May 2025 however we can be flexible and will discuss this with suitable candidates.

This is a two year role, with a full-time salary of £26,000 – £28,000 per year, plus National Insurance and pension contributions. If the role is part-time or a job share, the salary will be pro rata.

This is a two year role made possible by external funding

Flexibility is important to us at Euan's Guide. Talk to us if the standard 9-5 doesn't work for you and we can discuss other ways we're flexible.

We're based in Edinburgh, but that doesn't mean you have to be! Wherever you are based in the UK we'd welcome your application. There will be times when we bring the whole team together at our HQ in Edinburgh and would expect you to travel to those.

Applicants must have the right to work in the UK.

Candidates are encouraged to apply if you think you can bring something special to Euan’s Guide even if your experience does not precisely match the job description.

Euan’s Guide is committed to being an inclusive employer and encourages applications from under-represented groups of people including disabled people, black, Asian and minority ethnic backgrounds, LGBTQ+ people, people with experience in the care system, non-graduates and first-in-family graduates.