To provide high quality advice and representation to individuals and families on income maximisation, welfare benefits, debit, housing and money, in line with the Scottish National Standards for Information and Advice Providers.

The advice will be provided within a range of settings from GP surgeries, schools, Mental Health & Recovery Hubs and local community venues.

By joining our team, you will be helping alleviate poverty and improve individuals, families and children’s lives and ensure our Vision is fulfilled, in that no one in our communities endures hardship.

Role and Responsibilities

Advice

• Provide high quality accurate advice, information and representation in line with the Scottish National Standards for Information and Advice Providers.

• Build positive trusting relationships with individuals and families requiring advice.

• Conduct interviews with clients either in person, telephone or virtual.

• Maintain accurate records and fully utilise the Advice Pro recording system.

• Manage and maintain ongoing advice casework.

• Communicate effectively with third parties on behalf of the client.

• Signpost people to relevant specialist support services where appropriate.

• Maintain accurate computer records in line with CHAI procedures and ensure all client mandates are in line with Data protection legislation.

• Provide consultation support to other professionals on advice.

Service Development

• Support the development of services within their various locations, through maintaining positive relationships with our partner organisations, health care professionals, community link workers, social workers, and support workers.

• Promote the service and represent CHAI to other agencies.

• Deliver training or briefing sessions to help other professionals understand the welfare system and how they can support individuals.

• Prepare as required reports on the outcomes and impact of the service to the Service Manager and Partners.

Personal Development

• Actively participate in all training sessions provided.

• Maintain up-to-date knowledge of development in welfare benefits, debt issues and housing issues and participate in any training and activities.

• Keep accurate individual training records.

Organisational

• Adhere to the policies and procedures of CHAI.

• Actively participate in Team and Organisational meetings

• Participate in the development of CHAI services.

• Feedback on the review of organisational policies and procedures.

• Promote and represent CHAI services positively.

• Perform other reasonable related duties as required.

We offer the following

• Flexible working

• Access to Simply Health benefit plan

• 32 days annual leave (inclusive of public holidays)

• Enrolment to NOW Pension Scheme

• Extensive training programme

• Full and part time opportunities

• Supportive work environment

• Opportunities to improve services and make a difference

Role overview

To assist the Project Lead in the delivery of a programme of interesting and fun sessions/activities in consultation with young people to ensure they are at the centre of their own planning. ‘Welcome Through Football’ aims to assist in the integration and inclusion of recently arrived young refugees, asylum seekers and young people with a migrant background aged 15-25.

ORGANISATION PROFILE

Big Hearts Community Trust is the official charity of Heart of Midlothian Football Club. Based in South West Edinburgh, we aim to improve outcomes for individuals and families, using the power of football. We work across three key areas: Mental Health, Social Connections and Equal Opportunities.

We work closely with local and specialist partners to identify areas of need, understand where we can best add value and ensure our activities are designed and delivered effectively within the communities we serve. More information on our work can be found at bighearts.org.uk

Full details can be found in the job description attached below.

About Space:

Space is a community anchor organisation supporting people and their families in South West Edinburgh, with some of our services stretching city wide.

WE BELIEVE THAT CONNECTIONS BUILD COMMUITIES

Space delivers 22 projects, with around 65 staff and over 200 volunteers. We deliver diverse services supporting young people, families, older people and carers amongst others.

For more information about Space and all our projects can be found on our website – spacescot.org

About the role:

The Youth Participation Worker will work as part of a small team designing, planning and delivering the Space Training Academy’s exciting new project – Wellbeing onto Work (WOW).

The WOW project will work with young people aged 16-24yrs, supporting the transition between school and employment. The Youth Participation Worker will offer group sessions and 1:1 support to help young people build on their skills and improve their confidence. Sessions may take place at the Broomhouse Hub and in other outreach locations throughout Edinburgh.

Key tasks in the role will include:

• Create promotional material and network locally, recruiting suitable young people on to the programme
• Plan and deliver WOW group sessions
• Meet with young people on a 1:1 basis to deliver appropriate individual support
• Track and evaluate the progress of the project to demonstrate impact and inform funder reporting
• Maintain accurate, detailed, records for each young person including attendance and progress
• Stay abreast of local opportunities for young people, such as community groups, jobs, work placements, further education and voluntary opportunities
• Source and commission external trainers/suppliers to deliver sessions where specialised knowledge and/or skills are required
• Supporting volunteers in the project

If you would like to have a chat about the role before applying please contact joyce.juma-phiri@spacescot.org

Do you want to help alleviate hardship and improve the lives of tenants and their families?

Between them, Manor Estates Housing Association and Muirhouse Housing Association Limited (MHA) providing over 1500 social rent homes and have subsidiary companies offering over 150 mid-market rental properties. Both associations have strong roots in their local communities and aim to provide the aim to provide high quality, affordable homes, and services for residents. To that end, they have contracted CHAI to provide a welfare rights service to their tenants to assist with advice and assistance on benefits and income maximisation.

Are you:

• Passionate and committed to making a meaningful difference for tenants and families;

• Able to quickly learn complex rules and legislation on welfare benefits;

• Able to grow trusting relationships in a range of settings;

• Understanding of people’s journeys and the challenges they have had in their lives, and how poverty can have an impact on them?

As an Adviser in CHAI, You will:

• Provide high quality accurate advice, information, and representation in line with the Scottish National Standards for Information and Advice Providers.

• Provide advice within a range of settings from on site at the associations’ offices, our offices and home visits.

• Conduct interviews with clients either in person, on the telephone or virtually.

• Facilitate better outcomes for tenants and their families which will help improve their financial situation and impact their tenancy and their contribution to their community.

We offer the following:

· Extensive training programme

· Flexible working

· Access to Simply Health benefit plan

· 33 days annual leave (plus six fixed public holidays)

· Enrolment to NOW Pension Scheme

· Supportive work environment

· Opportunities to improve services and make a difference.