Helpline Call Handler
- Full time
- £27,021 – £31,609
- Hybrid/Remote: Hybrid blend of home working and office, based in Rose Street, Edinburgh or can be entirely home based from anywhere in Scotland. Please talk to us about your flexible working requirements!
- Closing 5th August 2024
- Advertised from 24th July 2024
- Full-time (35 hours) positions available. The helpline operates 24/7, but we’re recruiting to our daytime team with hours nomally between 8am and 10.30pm. Different shift patterns will be required, including early mornings, afternoons, evenings, weekends, and public holidays as part of the rota system.
Role
Would you like to be part of a vital helpline service? Scottish Women’s Aid is expanding our helpline team to enhance our support services and meet a growing demand. We are recruiting three new full-time Helpline Call Handlers to work on Scotland’s Domestic Abuse and Forced Marriage Helpline.
Background
Scottish Women’s Aid manages Scotland’s Domestic Abuse and Forced Marriage Helpline and is also Scotland’s leading organisation working to end domestic abuse and promoting effective policy and practice responses for women, children and young people who experience domestic abuse. We are the umbrella organisation for 32 autonomous Women’s Aid groups delivering direct services to women, children and young people across Scotland.
What you’ll do
You’ll provide confidential support and information to individuals experiencing domestic abuse or forced marriage, as well as their families, friends, colleagues, and professionals supporting them. Responding by phone, email, web chat, and text, you’ll assess needs and risks, helping them plan for their safety and connecting them to appropriate services and resources. You’ll complete administrative tasks related to your helpline contacts and help maintain our information systems. Your empathetic and professional approach will ensure callers receive the support they need.
What we need
We’re looking for someone passionate about our work and committed to the values of Scottish Women’s Aid. You should have experience managing difficult and emotional interactions with sensitivity and empathy, and be able to work effectively under pressure. You’ll contribute to a supportive and inclusive team culture and participate effectively within a mostly remote team.
We’re looking for someone who has:
- At least a basic knowledge of domestic abuse and forced marriage, with a feminist understanding of how gender affects these issues.
- Excellent listening skills and the ability to communicate clearly with people from diverse backgrounds, both verbally and in writing.
- Ability to understand complex information and explain it simply.
- Trauma-informed, person-centred, non-directive, and non-judgemental approach.
- Confidence in using computer systems and completing administrative tasks.
- Enthusiasm for ongoing learning and development and a commitment to reflective practice.
What we offer
Comprehensive training will be provided to develop a specialist understanding of domestic abuse, forced marriage, and support options in Scotland, as well as practical helpline skills and procedures.
There are many reasons to work for Scottish Women’s Aid. We have a great working culture and our mission and vision attracts a brilliant staff team. Your hard work is rewarded with a package of support and benefits including:
Flexible working
We offer flexible hybrid working options for the majority of our employees. Some posts are eligible for full-time homeworking. We also offer flexibility for staff and work/life balance through a number of flexible working options such as flexi time, condensed hours, job sharing.
Pay
SWA are a Living wage employer, our pay and grading system offers a competitive starting salary and yearly progression.
Annual Leave
We offer a full-time annual leave entitlement of 30 days (210 hours) per year plus 10 Public Holiday days (70 hours) per year. Leave is accrued at the rate of 3.33 days (23.3 hours) per month.
Pension
SWA believes it's important that we help you save for your retirement so access to Nest pension scheme is given to all eligible employees. SWA contributes 10% of gross contractual earnings on the provision that the employee contributes a minimum of 3% towards their pension contributions.
Learning and Development
SWA supports and develops staff to ensure they have the necessary skills, knowledge and abilities. There is an internal schedule of training on key skills and knowledge relevant to all staff. There is also scope to attend ad hoc training for employees who are working to develop specific skills.
Enhanced Maternity and Paternity Pay
SWA offers staff who meet the criteria for Statutory Maternity Pay (SMP) an enhanced maternity pay of 20 weeks on full pay and 20 weeks on half pay.
Wellbeing
As part of SWA’s commitment to staff wellbeing, staff are offered access to a confidential 24/7 health and Wellbeing service with AIG which provides confidential advice, counselling and legal support to all staff, and where applicable, immediate family members.
Bike 2 Work
An interest-free loan to purchase a bike, can be arranged up to the value of £1,000.
Edinburgh Leisure Gym Subsidies
Edinburgh based staff are able to access Edinburgh Leisure facilities for the reduced price of £1 per session.
Application notes
POSITIVE ACTION
Applications will be accepted from women only under Schedule 9, part 1 of the Equality Act 2010.
Scottish Women’s Aid is an equal opportunities employer, all women, including women with the protected characteristic of gender reassignment, may apply for women-only roles.
SWA are committed to recruiting a diverse workforce that is representative of the people we serve.
We are taking positive action to address an under-representation of minoritised and marginalised women within our workforce. We offer Disabled and racially minoritised women the option of requesting that their application is considered under the terms of our Guaranteed Interview Schemes. You will be asked if you wish to be considered when you complete our application form.
If you would like to discuss the job or any adjustments, whether due to disability or any other reason, please contact us on recruitment@womensaid.scot or on the phone on 0131 226 6606.
More Information
Please visit our website for more information including a job description and application guidance.
Please send us your existing CV and completed application form to recruitment@womensaid.scot. If you would prefer not to exclusively write your application, the personal statement aspect of the application form (question four) can be submitted as a video or voice note of no more than 5 minutes.
Please see the attached documents for more information about the role and the next steps in the recruitment process.
Vacancies | Scottish Women's Aid (womensaid.scot)
Closing date for applications: 12pm on Monday 5th August 2024
For any questions relating to the vacancy please contact recruitment@womensaid.scot
Scottish Women’s Aid is a company limited by guarantee, company no. SC128433,
and a charity registered with the Office of the Scottish Charity Regulator, charity no. SC001099.
Downloads
Fife Women’s Aid are looking to recruit two full-time support workers to join our Women’s Support Team.
As a service, we are expanding our capacity to better meet the needs of women who have experienced domestic abuse. Candidates should have good communication skills and a passion for supporting recovery from domestic abuse.
The successful applicants will have at least SVQ Level III or equivalent level of qualification in health and social care or other relevant subject, or a willingness to work towards a qualification.
The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work on their own as well as part of a team. An ability to cover on-call is an advantage (additional payments are made for this role).
Please join us for an online session to find out more about FWA women’s services. This will be at 6.30pm on Wednesday 11th September 2024. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.
If you would like further information about the post, please contact Gill Birtley at gill.birtley@fifewomensaid.org.uk to arrange a call.
Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.
Fife Women’s Aid are looking for a Befriending Coordinator. The postholder will recruit, train and support volunteer befrienders to work with women experiencing domestic abuse to reduce social isolation. They will also build and maintain relationships with the women who use the service as a key part of their role.
Applicants will have at least 2 years’ relevant experience, preferably with experience of training and supporting volunteers. A good understanding of domestic abuse and its effects is important.
Excellent communication skills, an ability to work effectively with a range of multi-agency partners and an ability to travel extensively across Fife is essential for the post.
The successful applicant will have at least SVQ Level III or equivalent level of qualification in social care or other relevant subject, or equivalent experience and willingness to work towards a qualification.
Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement of this post.
Please join us for an online session to find out more about FWA Befriending service and the befriending coordinator role. This will be at 6.30pm on Monday 2nd September 2024. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.
Alternatively, if you would like further information about the post, please contact Susan Campbell at susan.campbell@fifewomensaid.org.uk to arrange a call.
Children and Young People's Domestic Abuse Outreach Worker (Job Share)
- Part time
- £28,950.77 pro-rata
- On site: East Dunbartonshire
- Closing 27th September 2024
- Pro Rata for 17.5 hours: £14,475.38 + 7.5% On Call Allowance (optional)
- Pension Contribution of 8%
- Fixed term-contract to end of September 2027
- 17.5 hours per week (exact working pattern to be negotiated but must include a Wednesday)
- 30 days’ annual leave per annum for full time workers (entitlement for this post will be pro-rata)
- 12 public holidays per annum for full time workers (entitlement for this post will be pro-rata)
- Training and development opportunities
- Reimbursement of mileage & necessary expenses
East Dunbartonshire Women’s Aid’s Children and Young People team provide vital support to children dealing with the trauma of domestic abuse and leaving their home. They ensure that children are given a service which is driven by them and meets their needs. The service includes 1-1 therapeutic support, prevention work and free-play sessions.
This is an outreach post and you will work closely with a job-share partner to provide therapeutic 1-1 support to children and young people across East Dunbartonshire who are living with the impact of domestic abuse. You may also provide support as children move on from refuge. You will work closely with partner organisations, building positive relationships, promoting the service and raising awareness.
The main office base is in Kirkintilloch, but the post holder will be required to travel throughout the area.
Candidates should have an understanding of, and commitment to, the feminist analysis of domestic abuse (or a willingness to learn), experience of interagency working and be willing to work as part of a collective where all staff share management responsibilities.
Applicants must hold a recognised relevant qualification at a minimum of SVQ Level 3 (alternatively, equivalent in childcare qualifications will be considered). We anticipate that successful candidates will have a minimum of two years’ experience in supporting vulnerable children and young people who have been exposed to trauma.
This is a fixed-term post. We have secured funding to enable the successful candidate to work 17.5 hours per week until 30th Sept 2027. We will be actively seeking funding to continue the post beyond this date but it is not guaranteed at this stage.
Posts are subject to a successful PVG scheme check, suitable references and completion of a satisfactory 6-month induction period.
Administrator
- Part time
- £23,887 pro-rata
- Hybrid: Dunoon office base with some home working
- Closing 9th September 2024
Are you an experienced Administrative professional looking to support a busy service?
If you possess excellent communication, administrative, and IT skills (including Word and Excel), are motivated, able to work under pressure, maintain confidentiality, and approach your work with professionalism, then you could be the ideal candidate we are seeking.
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