The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual bureaux across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information, advice and support.

This role offers you the opportunity to work right at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. If you are someone from either an advice, quality or learning background with an eye for improvement then this could be the role for you.

As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for learning support and assessment of each Citizens Advice Bureau’s compliance with these membership conditions. This is an interesting, varied, challenging, and rewarding role.

Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working with bureaux to help ensure consistency of approach to quality of advice and case checking across all Citizens Advice Bureaux in Scotland.

For more information about the role, please refer to the Job Pack.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Our Legal Coordinator will play a key role in our work directly assisting solicitors in the provision of our helpline and legal outreach services, assisting with legal casework, information, advice and representation and contributing to our policy work.

A great Legal Co-ordinator is someone that holds a combination of skills, qualities, and behaviours that contribute to the efficiency and effectiveness of the team they support. We are looking for someone who is a strong communicator who thrives when working as part of a team. As our Legal Co-ordinator you will serve as a point of contact for our clients directly of via our helpline service, we are looking for someone who is empathetic, patient, and supportive.

We are looking for someone who can work independently to complete tasks, and act quickly to find workable solutions in sometimes high-pressure situations. You will be someone who works to high standards and can drive those high standards in others. This role is ideal for someone who is great at managing their time, has rigorous attention to detail and the ability to interpret and analyse data. As this is a new role for Clan it offers lots of opportunity to bring new ideas to the way we work that will enable us to achieve our goals around legal work and our helpline service.

About Clan Childlaw

Clan Childlaw stands with children and young people when they stand up for their rights.

Clan is an award-winning, independent children’s charity that actively supports children and young people to take ownership of their rights.

We are the only charity in Scotland that provides free, independent legal representation exclusively for children and young people, which is child-centred by design. Because our lawyers work directly with children and young people whose lives are affected by legal decisions, we bring that unique practice-based knowledge to every aspect of our work. This includes our specialist training, our helpline supporting others who help children to use their voices and their rights, and our work to influence children’s rights respecting changes to practice, policy and law.

What We Do

• We stand with others who help children use their rights –

Through our membership and training for legal professionals and in legal education we are making being a “children’s lawyer” an accredited legal skill set in Scotland. Our practical training and helpline and support for advocacy in Children’s Hearings provides adults that support children and young people information and guidance that they can use to empower young people to stand up for their rights.

• We stand out through the excellence of our work –

We want our work to have as much impact as possible. We listen to what children and young people tell us about what they need from lawyers and others who support them to use their rights. We use what we learn to develop and design the services they need and talk about why young people’s rights matter, and why children and young people need lawyers.

• We stand for change –

We are lawyers for children and young people representing children and young people in court, at Children’s Hearings, and in important meetings working to give them equal opportunity to heard and use their rights. We take cases that make change for individual children and young people and help shape better rights respecting policy and practice. We use our knowledge of the law, and experience as practising lawyers for children and young people, to ask decision makers and lawmakers to change the law and the way the law is used to make sure that children and young people's rights are respected, protected and fulfilled.

Our Values

Our values are the principles we uphold in all our work, no matter what. They are the foundation of our workplace culture. Everyone who works at Clan shows our values in all they do and say.

We are supportive: We listen and respond, we provide encouragement and emotional help to children and young people, to others who support young people, and to each other.

We are bold: We are confident and courageous in amplifying the voices of children and young people. We are prepared to take risks when we need to, to defend children and young people’s rights.

We are dynamic: We are always active, always progressing. We are positive, full of energy and new ideas. We ask for change where it is needed.

What we can offer you

Clan Childlaw’s mission is very important to us, but our people are important too. We recognise the importance of a good work-life balance and a friendly supportive work environment. We offer:

• 33 days annual leave (inclusive of public holidays) increasing to 35 after 2 years’ service

• Auto-enrolment into our pension scheme after 3 months service

• Offices in Edinburgh and Glasgow, and the option to choose the base location that works best for you.

• Flexibility around your working day and the option to work from home some of the time.

• Access to our employee counselling service.

Learning and development is important to us and our team. We hope it’s important to you too. You will be encouraged to engage in learning and continued professional development.

"I have never worked in such a lovely organisation before! I feel valued, seen and heard as an individual here." - A member of the Clan Childlaw team

"I love my job at Clan. It's busy and varied and no two days are ever the same. We have a great team here and everyone is really supportive." - A member of the Clan Childlaw team

Our Bureau provides confidential, free, independent and impartial advice to those who live and work in the Clydesdale area. We offer generalist advice on issues in areas such as Benefits, Consumer Matters, Council Tax, Employment, Utilities, Family and Personal Matters, Housing and Debt. Our specialist services offer counselling and representation with regard to debt, benefits, pensions and complaints and concerns with the NHS.

Advisers not only offer advice but also negotiate and act on behalf of clients. All advisers are trained to Citizens Advice Scotland standards.

The Bureau provides a service to the people of Clydesdale through its office in Lanark and through outreach provision in a number of outlying areas.

Exciting opportunity to join Our growing Quality & Performance team in the role of Quality officer.

We are looking for a passionate individual who cares about making a difference to people and communities we work in.

As a Quality Officer you will support clinical governance, quality assurance, innovation and quality functions across the organisation. Your role will be to support operational services to remain compliant with legislative standards and best practice and to demonstrate clearly evidenced quality standards and positive outcomes through audits, inspections and compliance monitoring. This is a predominately a Scottish home-based role however you will be required to travel between Scottish services to offer ad hoc support and annual auditing alongside additional meetings across the UK will be required, this may be inclusive of overnight stays.

The Team

Due to the operational growth of three new Care Inspectorate registered services we are excited to expand our Quality and Performance Team within Scotland. The Quality and Performance team is currently made up of 8 individuals who oversee a number of separate yet interrelated work streams and specialisms including; Data, health and safety, Incident Management, Drug and alcohol related harms, the auditing of Phoenix services, policy and procedure, complaints, compliments and co production. We are looking for an individual who is suitable located to our Scottish services in; Glasgow, Ayrshire, Aberdeenshire and Fife to help further develop our Quality and Performance offer.

About you

You are based in Scotland and are able to work as part of a team to ensure we continue to work towards achieving and demonstrating quality service

You will have people care and communication skills including telephone manner, tone of emails and letter writing and able to convey information clearly and accurately

You will have excellent management skills, able to prioritise, organise and schedule activities and resources to ensure achievement of results

You will have an understanding or experience of the Care Inspectorate and Health and Social Care Standards.

The Organisation

Phoenix Futures is a charity with over 50 years experience and a leading provider of Drug and Alcohol treatment.

Our values is what defines us and ensure we work to the highest standards. We believe in being the best, we value our history and use it to inform our future and we are passionate about recovery

Your Rewards

• Starting salary of £27,000 per annum with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £31,750
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.