Telecare Supervisor
- Full time
- £38,317 – £40,382
- Hybrid: Edinburgh
- Closing 31st July 2024
- Advertised from 10th July 2024
Role
Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Part of this includes our Telecare service, which operates (through a control room environment) a seven day, 24-hour service to ensure customer safety and wellbeing.
About the Role
Hanover Scotland are excited to be recruiting for a permanent Telecare Supervisor to join our Telecare team.
Based within the Customer Services Directorate and reporting to the Telecare Manager, this role can work from either our Edinburgh or Glasgow offices on a hybrid basis. The successful candidate must be able to attend one of our offices as and when requested. This is a fantastic opportunity to join at a time of growth and development within the organisation.
As Telecare Supervisor you will:
- Support the Telecare Manager to manage the day-to-day operations of the Telecare service.
- Manage and motivate the Telecare Senior Operators to deliver a high-quality, efficient, and effective service for our customers.
- Ensure there is an appropriate operating model in place including a strong relief pool and robust shift and rota patterns to manage the service 365-days a year.
- Co-ordinate people management responsibilities for the Telecare Senior Operators and Telecare Trainer to ensure that they are consistently applying HR policies, procedures, and processes.
- Monitor, maintain and update Telecare systems and assist with software migrations, including our transition to a new digital Alarm Receiving Centre (ARC).
- Ensure a robust audit framework is in place to maintain consistent compliance with Telecare Standards Association accreditation and relevant standards.
- Ensure data and information is available for monitoring and reporting the day-to-day service delivery to meet the agreed KPI’s and Service Level Agreements.
- Play a key role in the delivery of the Telecare Improvement Plan to support strategic objectives.
About You
- Relevant experience of the day-to-day management of both employees and either an Alarm Receiving Centre or Customer Service Centre.
- Detailed understanding of the Telecare or Customer Service Centre sector.
- Experience of delivering a positive culture that can deliver performance against targets.
- Well-developed digital and ICT systems skills as well as being highly proficient in rota management.
- Champions coaching and development of a team to support personal growth with strong, collaborative working within the Telecare team and with other internal and external partners.
What We Offer
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:
- Competitive salary and pension options
- Flexi-working and a Hybrid Working Model
- Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline
- Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card
- Cycle to work scheme
- Family friendly policies
Application notes
For further information and to apply, please visit our website.
Closing date for applications – Wednesday 31st July 2024, 17:00.
Shortlisted candidates will be invited to attend interview on 14th August 2024 with interviews being held in Edinburgh.
The interview shall be designed to showcase your skills, expertise and experience. Interviews are likely to be held with The Director of Business Support & Transformation and Interim Head of Care. Candidates will be required to deliver a 10-minute presentation as part of the interview.
Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.
Blue Triangle is a social care organisation that empowers people to thrive, by providing adults and young people with safe, psychologically informed support and housing solutions across Scotland. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and support people experiencing homelessness.
Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
We welcome applications from all sections of the community.
What we offer:
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.
- Competitive Salary and Pension Options
- Full time & Part time hours available
- Double pay for festive bank holidays
- Long service awards
- Fully funded SVQ3
- Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
- Inhouse training programmes
- Significant Gym discounts
- Continuing Professional Development (CPD)
- 24/7 access to employee assistance programme, including counselling
- A wide range of family friendly policies
- Life Assurance cover of 3 times your salary
- Credit Union
- £200 refer a friend scheme
And many more!
About the Role:
To support Blue Triangle’s Property Manager and Development Partner to oversee our acquisition of properties and refurbishment plans. This role is based at our Glasgow central support office, with travel expected across 10 local authorities in the Central Belt in Scotland.
Main Responsibilities:
- Conduct market research on properties within the geographical locations set out in Blue Triangle’s property investment plan
- Execute the targets set in the property investment plan on location, volume, property valuation, refurbishments costs, at agreed timescales
- Provide accurate, competent valuations and survey advice on agreed properties specified in Blue Triangle’s property investment plan
- Managing instruction timelines and ensuring deadlines are met
- Report to Property Manager on refurbishment plans, costs, and timeline
ICT Officer
- Full time
- £32,740 – £37,906
- On site: The Square 70 Renton Street, Glasgow, Scotland, Lanarkshire, G4 0HT
- Closing 15th September 2024
This is a rare opportunity to join Key’s technology team. You’ll have responsibility for providing effective and responsive technical support and assistance to staff located across Scotland. You will support the development of digital skills and confidence amongst the workforce and encourage the adoption and use of technology. You will have a relevant HNC or have considerable experience of delivering ICT support.
You must have access to a suitable vehicle during working hours and hold a valid, current UK driving licence.
Key delivers high quality, personalised support services to disabled people across Scotland. It is a registered charity with a long history of delivering excellence. In addition to a competitive salary, Key provides flexible working arrangements, an employer contributory pension scheme, 33 days of annual leave and 5 public holidays.
Investment Officer
- Full time
- £37,707 – £40,523
- Hybrid: Glasgow Office Base with a balance between office and remote working in place.
- Closing 8th September 2024
About Bield
Bield is one of the largest providers of housing and support services to older people in Scotland. Our new corporate strategy, Setting the Pace, details our ambitions to play a leading role in meeting the housing needs of older people in Scotland by providing high-quality, highly responsive and personalised services. Our tenants are at the heart of everything we do, and our vision is for independent living, with our tenants at the centre of an integrated network of preventative services, within established communities, to support healthy ageing in place.
The Role
The Investment Officer will provide an in-house technical support and design function in respect of the Investment programme and alterations to existing properties at all stages of a contract from inception to completion. The Investment Officer will have a lead responsibility in ensuring that the asset investment works align to Bield’s Strategic Asset Management strategy.
We aim, over time, to develop a team that will have operational flexibility in the future and therefore the successful candidate will be expected to participate in training and development to enable them to undertake activities to support with other aspects of the role as Bield may occasionally require.
The Candidate
This newly created role arrives at an important time for Bield. We are seeking a candidate with significant relevant experience in the delivery of building refurbishment and maintenance contracts as well as experience of producing technical information (eg drawings and tender documentation) for major repairs and replacement of building components.
Experience of organising and leading projects, technical skills required to prepare sketch designs, working drawings, specifications and to identify and assess risks, as well as sound knowledge and understanding of legislation within the construction industry are among the key requirements.
A skilled communicator, the successful candidate will liaise across a wide range of internal professional disciplines as well as external contractors, customers, local staff, local authority departments and members of the public.
Education to Degree Level in building surveying or Construction Management (or equivalent work experience in a relevant role) are essential requirements as well as a full driving licence with access to a vehicle and ability to take part in an on-call rota.
For full information and Job and Person Specification please refer to Bield’s recruitment portal.
We offer:
Bield aspires to be an employer of choice, and our people are at the heart of our success. We are committed to developing your skills and creating career development opportunities. In return for your valuable contribution, Bield will also offer you:
• A competitive salary benchmarked within the market
• 34 days’ annual leave each year (including public holidays) pro rata
• Access to a wide range of learning and development opportunities
• Contributory pension scheme with generous employer contributions
• Enhanced company sick and family friendly pay
• Access to Simply Health healthcare cash plan and discounts on shopping, meals out and other activities.
• Access to savings and borrowing via credit union
• Cycle to Work Scheme.
• Employee Assistance Programme and other initiatives to support your wellbeing
Could you be Key?
Being a support worker is a role where you can make every day matter. It's a job with challenges that make your heart beat faster, where you can give something of yourself and empower amazing people on their journey through life.
At key we support disabled people of all ages to make every day matter.
We are passionate about being the very best employer we can be, ensuring our staff feel well supported and valued in their roles. As well as being part of a supportive, local team you will be eligible for:
- Main Grade Hourly Rate £12.50 (Induction and Relief Register Hourly Rate £12)
- Sleepover hourly rate of £12.00.
- Competitive annual leave and company sick pay.
- Annual SSSC fees paid for all contracted support workers
- Enhanced pay for work on targeted Public Holidays.
- Paid Membership of Disclosure Scotland’s PVG Scheme.
- Full, in-depth training for your role.
- Fully funded SVQ qualification with support provided to achieve this.
- Employee Assistance Programme offering free confidential counselling, advice and support on a wide range of issues.
- A Workplace Pension.
- Free access to occupational health support.
- Credit Union Membership.
- Cycle to Work Scheme.
- Costco Membership.
- Blue Light Card/Blue Light Ticket registration which offer a range of discounts and savings.
- Concerts for Carers registration.
Join us and make every day matter! Support Workers and Relief Support Workers.
No experience necessary! Training and support will be given to help you achieve your full potential.
If you would like to get involved in support work but cannot commit to a contract due to other commitments, we also have opportunities for you to complement our existing workers by joining our relief register of bank support workers. This will mean you can work in a way that best suits you and fits with your life.
Latest news See more
