This vacancy has now closed

Top job! Head of Operations - Scotland

  • Full time
  • £56,500
  • Hybrid: Glasgow area
  • Closing 23rd June 2024

  • Advertised from 11th June 2024
  • Permanent
  • Vacancy Reference Number 3340


This is a hybrid role, with opportunity to work from home, whilst also visiting and maintaining a presence at the services you lead. The role will oversee Scottish Residential Glasgow, Specialist Family Residential Harper House, Glasgow Housing, Communities and Justice services.

As Head of Operations, you will oversee a diverse portfolio of services in Scotland, including Care Inspectorate Registered services. You will lead your team to continuously improve and deliver effective high-quality services, ensuring they comply with contractual and regulatory standards.

You will also take a leadership role, working closely with the other Heads of Operations, Deputy Directors and other Operations Managers across the UK.

This role is a member of Phoenix’s Senior Management Team, offering the opportunity to drive change and influence organisational strategy.

As a leading provider in our field, we offer a range of practical and professional development benefits.

About You

To join us as a Head of Operations, you will need:

  • Relevant experience of leading and managing a range of different services across different localities in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
  • Evidence of developing and managing effective partnerships and the ability to network for the benefit of the service and people who use our services
  • Evidence of managing multiple priorities and excellent organisational skills
  • To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
  • Excellent communication skills, both written and verbal
  • The ability to understand complex information and communicate this to a wide variety of audiences, including trustees, executive directors, senior managers, partners, and commissioners
  • Determination, with a drive to succeed and a willingness to learn
  • Passionate and enthusiastic about making a real difference to the lives of people we support
  • Experience of working across different contracts and meeting KPIs and targets in different services
  • Experience ensuring delivery of different contracts to specifications and requirements of not only commissioners but also other regulators

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Your Rewards

  • Salary of £56,500 (plus Performance Related Bonus scheme)
  • 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
  • Benefits including season ticket loan, pension scheme and life assurance
  • Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
  • Continuous training and career development via PXL our dedicated learning management system
  • Access to a 24/7 Employee Assistance programme including telephone and online access
  • A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
  • We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, and we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

Application notes