Top job! Head of Operations - Scotland
- Full time
- £56,500
- Hybrid: Glasgow area
- Closing 23rd June 2024
- Advertised from 11th June 2024
- Permanent
- Vacancy Reference Number 3340
Role
This is a hybrid role, with opportunity to work from home, whilst also visiting and maintaining a presence at the services you lead. The role will oversee Scottish Residential Glasgow, Specialist Family Residential Harper House, Glasgow Housing, Communities and Justice services.
As Head of Operations, you will oversee a diverse portfolio of services in Scotland, including Care Inspectorate Registered services. You will lead your team to continuously improve and deliver effective high-quality services, ensuring they comply with contractual and regulatory standards.
You will also take a leadership role, working closely with the other Heads of Operations, Deputy Directors and other Operations Managers across the UK.
This role is a member of Phoenix’s Senior Management Team, offering the opportunity to drive change and influence organisational strategy.
As a leading provider in our field, we offer a range of practical and professional development benefits.
About You
To join us as a Head of Operations, you will need:
- Relevant experience of leading and managing a range of different services across different localities in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
- Evidence of developing and managing effective partnerships and the ability to network for the benefit of the service and people who use our services
- Evidence of managing multiple priorities and excellent organisational skills
- To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
- Excellent communication skills, both written and verbal
- The ability to understand complex information and communicate this to a wide variety of audiences, including trustees, executive directors, senior managers, partners, and commissioners
- Determination, with a drive to succeed and a willingness to learn
- Passionate and enthusiastic about making a real difference to the lives of people we support
- Experience of working across different contracts and meeting KPIs and targets in different services
- Experience ensuring delivery of different contracts to specifications and requirements of not only commissioners but also other regulators
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Your Rewards
- Salary of £56,500 (plus Performance Related Bonus scheme)
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, and we value our history and use it to inform our future.
We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.
We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.
Application notes
Visit our website to find out more and apply
Closing Date: 23/06/2024
Opening in Autumn 2024, we are seeking an exceptional individual to support the opening of a brand new Care Inspectorate registered residential rehabilitation service in West Aberdeenshire. You'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.
Aligned with our vision of empowering individuals impacted by substance use and associated needs, we're collaborating with national and local partners to deliver safe and effective residential care services. Your role will be pivotal in ensuring that every individual we support receives the highest quality of care and guidance.
About You
Are you ready to make a profound impact on people's lives? We're seeking an extraordinary person to support the success of our new residential rehab service. Your experience should include:
- Experience of leadership and/or a desire to professionally develop in the area of leadership.
- Expertise in substance use or comparable field
- Experience of delivering a range of programmes / interventions
- Volunteers
- Experience of partnership working and multi-agency liaison.
- A burning passion for creating positive change and improving lives
Your Rewards
- Starting salary of £27,000 with opportunity to access potential yearly salary increase up to £31,750
- 25 days annual leave (rising yearly + bank holidays), benefits package, and continuous training opportunities
- Access to employee assistance programs and wellbeing activities
- The chance to be part of a collaborative team dedicated to making a difference
- Potential relocation package if you are not in the area - get in touch to discuss
The Role
- Monday to Friday role
- To support the Deputy Manager in ensuring that the therapeutic programme is delivered to the highest possible standards.
- To support the development and review of the treatment programme.
- To role model and ensure the staff of the service are led to achieve the highest professional standards and ensure compliance with Phoenix Futures policies and procedures.
- To support the service to comply with internal quality standards, external regulatory and health and safety requirements.
- To support the service so that volunteers and student placements operate effectively and that they are adequately supported.
- To ensure effective performance management of staff and volunteers within the service.
- To lead the Therapeutic team providing appropriate support, supervision and guidance. Line managing the therapeutic workers and other staff from the multi-disciplinary team.
The Service
Our state-of-the-art facility will offer 27 beds for individuals seeking transformative recovery journeys. With a focus on nature and the environment, and with 1.2 acres of land on site, our Recovery through Nature projects will provide a holistic approach to healing. Plus, staff amenities such as onsite bedrooms and a brand-new gym ensure a supportive and enriching work environment.
About Phoenix Futures
Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction. We believe in being the best, we are passionate about recovery, and we value our history.
Read more about our history and guiding principles on our website here
Opening in Autumn 2024, we are seeking an exceptional individual to support the Residential Registered Manager in opening and managing a brand new Care Inspectorate registered residential rehabilitation service in West Aberdeenshire. You'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.
Aligned with our vision of empowering individuals impacted by substance use and associated needs, we're collaborating with national and local partners to deliver safe and effective residential care services. Your role will be pivotal in ensuring that every individual we support receives the highest quality of care and guidance.
About You
Are you ready to make a profound impact on people's lives? We're seeking an extraordinary person to support the success of our new residential rehab service. Your experience should include:
- Previous experience in a CI service
- Expertise in substance use, mental health, or related fields
- Demonstrated leadership skills with at least 2 years of experience managing staff or volunteers
- A burning passion for creating positive change and improving lives
Your Rewards
- Starting salary of £30,500 with opportunity to access potential yearly salary increase up to £36,000
- 25 days annual leave (rising yearly + bank holidays), benefits package, and continuous training opportunities
- Access to employee assistance programs and wellbeing activities
- The chance to be part of a collaborative team dedicated to making a difference
- Potential relocation package if you are not in the area - get in touch to discuss
The Role
- Monday to Friday role
- To support the Residential Registered Manager with the residential rehabilitation facilities and ensure the services are provided to the highest of standards in line with our treatment manual and handbook.
- To lead the staff of the service to achieve the highest professional standards and ensure compliance with Phoenix Futures policies and procedures.
- To support the Residential Registered Manager to ensure compliance with all the requirements of the Care Inspectorate and internal Phoenix Futures audit requirements.
- To ensure that the service complies with internal quality standards to a high standard as well as external regulatory and health and safety requirements.To actively manage diversity and promote equality and people’s rights in all aspects of service delivery.
The Service
Our state-of-the-art facility will offer 27 beds for individuals seeking transformative recovery journeys. With a focus on nature and the environment, and with 1.2 acres of land on site, our Recovery through Nature projects will provide a holistic approach to healing. Plus, staff amenities such as onsite bedrooms and a brand-new gym ensure a supportive and enriching work environment.
About Phoenix Futures
Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction. We believe in being the best, we are passionate about recovery, and we value our history.
Read more about our history and guiding principles on our website here
Opening in Autumn 2024, we are seeking an exceptional individual to support the opening of a brand new Care Inspectorate registered residential rehabilitation service in West Aberdeenshire. You'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.
Aligned with our vision of empowering individuals impacted by substance use and associated needs, we're collaborating with national and local partners to deliver safe and effective residential care services. Your role will be pivotal in ensuring that every individual we support receives the highest quality of care and guidance.
About You
Are you ready to make a profound impact on people's lives? We're seeking an extraordinary person to support the success of our new residential rehab service. Your experience should include:
- Registered nurse with at least 3years post qualification experience, current and valid registration with the NMC and a legal right to work in the UK
- A clear understanding of the need for and ability to deliver high quality person-centred recovery services
- Demonstrable experience or interest in the addiction field
- A willingness to learn recovery principles and how these can be supported by clinicians
- A burning passion for creating positive change and improving lives
Your Rewards
- Starting salary of £35,500 with opportunity to access potential yearly salary increase
- 25 days annual leave (rising yearly + bank holidays), benefits package, and continuous training opportunities
- Access to employee assistance programs and wellbeing activities
- The chance to be part of a collaborative team dedicated to making a difference
- Potential relocation package if you are not in the area - get in touch to discuss
The Role
- Monday to Friday role
- To deliver responsive mental health interventions within the residential service and formulate appropriate aftercare plans and support; identifying individual, family and service needs through capacity assessments, monitoring tools, risk assessment and management plans (RAMPs) and ongoing recovery planning tools
- To support the therapeutic team with recovery planning processes, including assessing, planning and implementing various interventions whilst managing clients’ mental health needs. Contributing to and taking a lead role alongside managers in clinical meetings and handovers.
- To pro-actively consult and then assist in designing programmes responsive to individual and group needs in conjunction with the organisations Clinical Interventions Team. Offering a varied programme for example nutrition, sleep, anxiety management, exercise, behavioural and health & wellbeing interventions etc
- To develop therapeutic alliances with clients to support their individual recovery journeys, offering health promotion, harm reduction advice, screening and discharge planning
- Contribute to the service delivering a trauma informed care approach; with trauma resolution interventions
- To respond to clinical and medical emergencies, managing crisis as first line intervention and assessing risk and safeguarding concerns
The Service
Our state-of-the-art facility will offer 27 beds for individuals seeking transformative recovery journeys. With a focus on nature and the environment, and with 1.2 acres of land on site, our Recovery through Nature projects will provide a holistic approach to healing. Plus, staff amenities such as onsite bedrooms and a brand-new gym ensure a supportive and enriching work environment.
About Phoenix Futures
Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction. We believe in being the best, we are passionate about recovery, and we value our history.
Read more about our history and guiding principles on our website here
Wellbeing Services Support Worker (female)
- Full time or Part time
- £22,850 – £24,951
- On site: Based within the GCA office in North Claremont Street, Glasgow
- Closing 19th July 2024
Please note; As this post will involve work in a women’s only service, there is a genuine occupational requirement to ensure that we recruit a female Wellbeing Services Support Worker and therefore this post is only open to women (exempt under Schedule 9, Part 1 of the Equality Act 2010).
Role:
The Wellbeing Services Support Worker will provide safe, effective tiered support for female survivors of gender based violence and their families who access our services across Glasgow and are most at risk from addictions, homelessness, social isolation and poverty. This role will focus specifically on supporting those aged between 16 – 25. The service will address health and social wellbeing, while promoting and supporting the development of trauma informed practice; guiding individuals through their healing process, introducing tools to develop coping skills and to live manageable lives.
In return for choosing to work for GCA, the benefits you will receive are:
• Very generous annual leave entitlement: full time employees start with an annual leave entitlement of 37 days (inclusive of bank holidays) which increases to 38 days after 2 years, 40 days after 5 years and 42 days after 10 years length of service.
• 5 duvet days where employees may take time off at short notice.
• Death in service policy of 2 times salary.
• Cycle to work scheme where employees can save money on a new bike and spread the cost.
• Training and development commitment to help employees perform to the best of their abilities.
• Working for an employer focused on delivering its vision and mission by living its values of Respect, Empathy and Collaboration.
Organisation Profile:
Glasgow Council on Alcohol (GCA) was founded in 1965 and is the oldest established Council on Alcohol in Scotland. GCA is a voluntary organisation working to reduce the harm caused by alcohol misuse through the provision of a range of high quality advice, information, counselling, support, prevention and education and training services.
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