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- Advertised from 15th April 2024
- + 5% employer’s contributory pension 35 hours per week, flexible to meet the demands of the Service. This post may include occasional evening and weekend work. Fixed term for two years tied directly to the Armed Forces Covenant Fund (continuation dependent on funding). This post would be considered for job share /secondment.
- 29 days Annual Leave, plus 10 days public holidays.
Role
Main Purpose:
Stirling CAB seeks to develop a Veterans Housing Advice Service (VHAS) to respond to the COVD19 / cost of living crisis legal impact area of housing to prevent homelessness by the provision of advice, advocacy, casework support and heritable representation, across all of Stirling District working closely with ( & adding value to) the Stirling CAB Armed Service Advice Project.
The impartial and independent advice, information, casework support and representation offered for Veterans will focus on access to legal housing /homelessness advice to overcome the practical barriers caused by the COVD19 pandemic/cost of living crisis and giving holistic and sustained support to overcome these. VHAS will be available at a range of easy access locations for the target group throughout Stirling Local Authority area. Training on legal housing/homelessness prevention issues & 2nd tier legal consultancy support will also be provided to Stirling CAB staff & volunteers and Veteran stakeholders.
VHAS will be accessible across the total architecture & outreach footprint of Stirling CAB advice services, to build its capacity & increase seamless access to heritable social justice for local Veterans.
Our plans are mature with 26 established trusted local CAB access points – recovery cafes, libraries, food banks and strong established Armed Services Advice Project (ASAP now in year 15), trusted links with local Veteran stakeholders. ASAP will be the main referral point to VHAS & these projects will work closely together.
Specific duties:
- Immediate on the spot legal advice and casework support (up to and including type 3), to local Veterans, to empower, enable and inform decision making to those seeking to overcome COVD19 driven legal housing/homelessness difficulties. The particular focus will be to overcome the practical barriers – separation and financial issues, housing & heritable, mental & physical vulnerabilities, and legal issues that often inhibit security of tenure.
- Support to local Veterans experiencing COVD19 legal impact in heritable legal contexts – small claims, summary cause, heritable and the Debtors (Scotland) act 1987 and any other suitable areas as required, in relation to housing related matters
- Diagnostic legal advice and refer unrepresented local Veterans to an appropriate agency to take on their cases as required.
- In Court Heritable representation to local Veterans in court when deemed necessary
- Representation for local Veterans interests at housing/homelessness case conferences and hearings.
- Liaison for local Veterans with the Sheriff Clerks Department of Stirling Sheriff Court and the Tribunal Service and to maintain and develop effective working relationships with other relevant stakeholders
- The provision of proactive and preventative impartial Legal advice awareness sessions to the wider Veteran Community to raise the profile of the legal issues and remedies surrounding the impact of the COVD19 pandemic /Cost of Living crisis in relation to housing /homelessness and raise awareness of the legal processes to overcome the practical barriers that often impair forward transition
- Liaison with other agencies such as local authority departments, social work, homelessness teams other RSL’s, DWP and to work with these agencies to inform and develop a seamless service for local Veterans via VHAS
- Work with the aforementioned agencies in the pursuit of an upstream preventative approach for local Veterans to mitigate the problems that lead to legislative action
- To develop the front-line capacity of Stirling CAB to facilitate informed, enabled and empowered decision making in relation to the process of sustained transition from the negative impact of the COVD19 pandemic/cost of living crisis in relation to security of tenure for local Veterans
- The provision of a second-tier legal consultancy service to Stirling CAB employees/volunteers engaged in the process of supporting local Veterans with improved seamless access to heritable social justice
- The provision of legal training to Stirling CAB employees/volunteers engaged in the process of supporting local Veterans with legal security of tenure enquiries driven by the impact of the COVD19 pandemic/cost of living crisis.
- To develop and maintain referral procedures with the Sheriff Court, Veteran stakeholders & other agencies
- To fully participate in the monitoring of the service and to keep adequate records of advice or representation offered as well as all referrals made to and from VHAS
- To routinely use the Armed Forces Covenant Fund Impact Hub to record the demography & impact on beneficiaries using ONS4 Well being survey.
- To routinely gather quantative (CASTLE) & qualitative statistics on the local Veteran community, case studies, client & stakeholder testimony to evidence the impact of VHAS
Organisational Responsibility:Directly line managed by the Stirling District Citizens Advice Bureau CEO
Project Delivery
The Veterans Housing Advice Service worker covers Stirling District, working closely with the Stirling CAB Armed Services Advice Project and access to advice on the frontline is essential and the worker would construct their availability and geographic location to maximise opportunity for the Veteran community engage with the minimum of obstacles.
Appointment to this post is conditional on two satisfactory references and a current PVG certificate.
Application notes
Closing date Friday 26th April 2024
Completed applications to Craig Anderson, CEO, Stirling District CAB Ltd, 3 Cameronian Street, Stirling, FK8 2DX or email: craiganderson@stirlingcab.casonline.org.uk
For further details: craiganderson@stirlingcab.casonline.org.uk – 01786 464773
Downloads
Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
This post aims to provide practical money and debt advice to people struggling with their finances, supporting them to solve their debt, maximise their income and help them achieve financial stability. This holistic advice will be independent, free, impartial and confidential and delivered to Association standards and will address underlying issues of poverty facing many of the residents living in Bellshill.
Citizens Advice Edinburgh (CAE) are looking to recruit an Advice Services Manager to join our Management Team, in delivering high quality and accessable advice and support to people in Edinburgh and its surrounding communities.
You will be joining the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.
You will also be part of a community led organisation, with a substantial profile, making a real difference to your local community and supporting those in greatest need.
Advice Services Managers oversee our day-to-day advice service, recruit, support and supervise a team of staff and volunteers, provide expert knowledge and quality assurance and represent the organisation in campaigning for changes to policies and legislation on the issues that impact the lives of people in Edinburgh and across the UK.
For more information, please see the detailed Job Pack, including Role Description and Person Specification and visit our website at citizensadviceedinburgh.org.uk
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