Casework & Community Engagement Officer for Monica Lennon MSP (Maternity Cover)
- Full time
- £27,252 – £33,456
- Coatbridge office with hybrid working and travel throughout Central Scotland region.
- Closing 28th March 2024
- Advertised from 15th March 2024
- 35 hours per week
Role
Monica Lennon MSP is looking for a Casework and Community Engagement Officer to join her team on a temporary basis to provide maternity cover.
You will become part of a small team supporting Monica Lennon MSP in her Central Scotland regional office. You will often be the first point of contact for constituents and local organisations in a role that will involve attending advice surgeries and meetings in the many towns and villages throughout the region.
This role would suit someone who is passionate about helping people living and working in Central Scotland. You will need to have excellent communication and planning skills, strong attention to detail, and demonstrate exceptional organisational skills. No two days or locations are the same. The role would suit someone who can thrive in an office environment, attend regional meetings and visits, and work independently in a hybrid environment.
If you are keen to ensure that people across parts of South Lanarkshire, North Lanarkshire & Falkirk have an advocate on local and national issues, and you can offer knowledge and understanding of the communities and campaigns that are important to Monica’s regional work, we want to hear from you.
The successful candidate will be required to manage a varied mix of constituency casework, correspondence and projects. Normal working hours are 0900 to 1700, with occasional evening and weekend work.
Responsibilities
- Correspond with constituents by telephone, email, social media, letter and face-to-face.
- Take action to resolve, document and escalate concerns or enquiries.
- Draft written correspondence including letters, reports, requests for information and briefings.
- Liaise with a wide range of bodies across Central Scotland and support relationships with individuals, community groups, statutory services and voluntary organisations.
- Handle a high volume of casework, including complex and sensitive issues, and keep accurate entries in case systems in line with GDPR requirements.
- Support community campaigns and undertake research to help inform the MSPs work.
- Attend local advice surgeries and meetings.
- Analyse, evaluate and interpret casework data to ensure Monica is accurately informed on key issues.
About You
Requirements
- Positive and professional attitude towards colleagues and constituents.
- Attention to detail, excellent written, problem solving and listening skills.
- Understand the importance of good customer service.
- Curiosity to probe for further information where required.
- Patient and sensitive while remaining objective and open minded.
- Confident and able to use initiative to solve problems.
- Completes tasks to a high standard within deadlines.
- Excellent IT Skills.
- Have the ability or commitment to be able to support Monica in delivering their values and aspirations
- Knowledge of data protection, confidentiality and GDPR protocols.
- Understand the communities of South Lanarkshire, North Lanarkshire and Falkirk, and the challenges faced by local residents.
Application notes
Closing date: 5pm on Thursday 28th March 2024
Interviews will take place week commencing 15 April 2024.
Applications not followed up within 10 days of the closing date will have been unsuccessful.
Visit our websitefor further details about the role and how to apply.
Monica Lennon MSP is committed to equality and diversity and welcomes applications from under-represented groups.
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VANL Consortium Lead (East)
- Full time
- £28,080
- Hybrid: Blended working between home, VANL office and community venues in North Lanarkshire
- Closing 9th January 2026
VANL Consortium Lead (Covering the east sector- Airdrie, Coatbridge and The North)
The purpose of this role is to lead on three local networks made up of Community and Voluntary Sector organisations and statutory partners to support communities in meeting local needs through both collaboration and distribution of the Locality Activity Fund. These networks being known as local Consortia which operate across North Lanarkshire and support allocation of the Locality Activity Fund.
VANL Consortium Lead (West)
- Full time
- £28,080
- Hybrid: Blended working between home, VANL office and community venues in North Lanarkshire
- Closing 9th January 2026
VANL Consortium Lead (Covering the west sector- Motherwell, Bellshill, Wishaw, and Shotts)
The purpose of this role is to lead on three local networks made up of Community and Voluntary Sector organisations and statutory partners to support communities in meeting local needs through both collaboration and distribution of the Locality Activity Fund. These networks being known as local Consortia which operate across North Lanarkshire and support allocation of the Locality Activity Fund.
Consortium Administration Team Support
- Part time
- £24,479 pro-rata
- Hybrid: Blended working between home, VANL office and community venues in North Lanarkshire
- Closing 9th January 2026
Role Purpose and Background
Support VANL Head of Community Solutions and Consortium Leads with the administration, information management, and operational management of all six North Lanarkshire Local Consortia.
Constituency Engagement Officer
- Full time
- £25,000 – £31,327
- On site: Edinburgh
- Closing 8th January 2026
Dr Scott Arthur, MP Edinburgh South West is seeking a dedicated Constituency Engagement Officer to support local constituents and advocate for their rights. As a key member of the MP’s constituency office team in Edinburgh the officer will lead community-facing activities and events, monitor local issues and determine responses. The role involves developing a strong understanding of local communities, representing the MP at meetings when needed, advocating on behalf of communities, and ensuring the MP’s work reflects constituent priorities.
Responsibilities
- Serve the people of Edinburgh South West.
- Part of the MP’s team working alongside two senior caseworkers in the MP’s Edinburgh constituency office, the community engagement officer is expected to proactively engage with community issues on behalf of the MP and address community focused casework issues.
- Manage the MP’s constituency diary commitments.
- Represent the MP at community council meetings when needed
- Manage a large caseload of constituent cases, working in a professional, confidential, caring, and sensitive manner.
- Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
- Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries from constituents - by e-mail, telephone, social media, and face-to-face.
- Develop knowledge in specialist casework areas including housing, planning, immigration, health services and the benefits system.
- Handle administrative arrangements for MP surgeries/community coffee mornings/other events – this may include venue research and bookings; compiling and managing guest-lists; liaising with suppliers; and providing on-the-day event support as required.
- Attend and assist at MP surgeries and other meetings and follow up as appropriate.
- Proactively communicate with constituents regarding local issues, including assisting in the updating of social media on request.
- Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis of the evidence, explanation of the findings and conclusions, and a robust and appropriate action plan, to include ongoing monitoring and communication procedures where required.
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
- Supervise other staff as required.
- Ensure records are kept and information managed confidentially and in line with data protection legislation.
Attributes
- Team player with a calm, polite, confident disposition, empathetic when engaging with the public.
- Extremely organised and therefore able to prioritise, plan and respond to a high volume of diverse casework.
- Excellent verbal and written communication skills.
- A real problem solver, able to think outside the box to deliver results.
- There will be a requirement for the role holder to work outside of normal working hours and travel for work occasionally.
- Reliable, diligent and professional in representing the office at all times.
- Knowledge of Edinburgh South West, the community and local groups useful
- Sympathetic to the aims and values of the Labour Party
- Community engagement experience would be beneficial, a caseworker with an interest in a community role would be relevant and motivated new graduates should also consider applying
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