This vacancy has now closed


  • Advertised from 11th March 2024
  • 4 day week, 32 hours per week

Role

Major Tasks

To be a subject expert on benefits and welfare related areas.

Prepare and brief colleagues and departments as required.

Main Job Activities

1. To be a subject expert:

Understanding the rules, laws and regulations within the relevant subject area.

Review and highlight key information to colleagues from relevant literature, journals, and reports.

Identify areas of improvement for the organisation’s advice service, working with colleagues to implement strategic development plans.

Support relevant marketing and media activities.

2. To influence the operational processes associated with the relevant subject area:

Identifying and implementing key improvements across both advisor and customer journeys.

Strong depth of understanding related to enquiry patterns and trends.

Planning and horizon scanning to provide the most up-to-date information for our advisors.

3. Identify and develop collaborative partnerships with stakeholders within the subject area:

Partnership working with organisations we are currently engaged with, in addition to establishing possible new partnership opportunities with those we are not.

Monitoring, understanding, and responding to external consultations and changes within the relevant subject area.

4. Prepare and brief both senior colleagues and external stakeholders as required:

Regular development of reports and written briefings.

Inform and collaborate with our internal training department to influence training content.

Support advisory staff when required, providing subject specific guidance.

5. To undertake any other duties as reasonably requested by Line Manager.

Application notes

If you are interested in joining an exciting organisation, working within a dynamic and Please submit your update CV (2 A4 pages) and a cover letter (one A4 page), explaining why you think you’d be a perfect fit for this role to HR@advice.scot

Application deadline: 01/04/2024


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