This vacancy has now closed

Welfare Rights Assistant

  • Full time
  • £31,518 – £34,456
  • Glasgow
  • Closing 15th March 2024

  • Advertised from 22nd February 2024
  • 35 hours per week - Permanent position


Shettleston is a community-based housing association, and a Scottish Charity, which has played a major role in the regeneration of the local area for 45 years.

We are seeking an experienced and proactive individual to fill an exciting role within our Customer and Community Services Team.

We require a Welfare Rights Assistant who will support and assist our Welfare Rights Officer provide a customer focussed Welfare Rights service for the customers of Shettleston Housing Association.

This is a new role and an exciting opportunity to join a team making a real difference for the community of Shettleston.

Key responsibilities include to:

•Support the Welfare Rights Officer to provide a Welfare Rights service to customers of Shettleston Housing Association.

•Be the first point of contact for enquiries relating to welfare benefits.

•Maintain an effective casework management system and comprehensive record of welfare rights advice.

We are seeking a positive, self-motivated individual who is a team player, with excellent written and verbal communication skills. You will have welfare rights experience, excellent planning and organisational skills. Experience of AdvicePro would be advantageous.

Application notes

We offer excellent EVH terms and conditions and a pension scheme up to 10% Employer Contribution. If you wish to apply to join our team, please download the full application pack (No CV’s accepted) from our website Application forms should be emailed to Jo Farren, Corporate Services Manager (

This post is subject to a satisfactory Disclosure Check.

Applications are invited by the closing date of Friday 15th March 2024 at 1.00pm.

Interviews will be held Wednesday 27th March 2024