This vacancy has now closed

Quality Assurance Lead

  • Full time
  • £45,449 – £54,419
  • Homeworking with the ability to travel across Scotland when required (mainly in the central belt with advance notice)
  • Closing 22nd February 2024

  • Advertised from 8th February 2024
  • Pension + holiday + flexible remote working (Grade B3)


We are recruiting a Quality Assurance Lead to add specialist expertise to our team and support the public body, Redress Scotland. We are looking for a skilled and experienced person who is committed to living our values of Dignity, Respect and Compassion. You will be part of the Operations Management Team and we will offer you training, flexible working and support and you will be part of a new and inclusive team.

This post benefits from a range of excellent terms and conditions, holiday entitlement, pension and a working arrangement that offers flexible working mainly from home, with the need to meet others in person when it is purposeful and for training and development purposes.


For decades, many children in residential care settings in Scotland were failed by those entrusted to look after them. Under a new national scheme, survivors of historical child abuse in care will be able to apply for financial redress payments of up to £100,000, as well as access to an apology and support.

Redress Scotland is the Non-Departmental Public Body responsible for deciding levels of financial redress to be awarded to survivors and, in some cases, next of kin. Redress Scotland is independent of the Scottish Government.

As the organisation grows, we are looking for additional skilled people to work in a dynamic environment, providing vital support to the Head of Operations with the quality assurance agenda. Working as part of a team the role requires someone who is able to work with others but who is also confident taking the lead and who is able to make decisions. The role is a new one where no two days are likely to be the same and in return you will work in an environment that is supportive and caring where you see your contribution make a difference to survivors and their families every day.

This role is a fantastic opportunity to work in a fast paced environment and be involved in varied and dynamic work.


Redress Scotland is primarily a decision-making body. It will not process applications, provide application support to applicants or arrange payments. In order to make best use of public resources, all administrative aspects of the national scheme will instead be carried out by Scottish Government without impinging on the independence of Redress Scotland’s decision-making.

Role Description

The Quality Assurance Lead will oversee our quality of our operational processes of the public body to ensure that we deliver the highest quality outputs to survivors through a total quality management approach.

Working closely and in collaboration with others the postholder needs to have an excellent working knowledge and understanding of Redress Scheme and how this operates so that they can audit, design and review processes which keep the survivor and their families at the heart of what we do. This will involve observing processes, panels and checking and reading communications, working alongside all stakeholders internally and externally to ensure all these approaches are sensitive and appropriate and in line with guidance and legislation. Work to enhance and continuously improve what we do with confidence and trust.

Wanting to find out more about the role and Redress Scotland? Sign up to our Open Session to be held remotely on Thursday 15th February 12:45 pm – 1:30 pm by completing our short form:

Application notes

To apply, please follow the link below and complete the application form by Thursday 22 February 2024

Recruitment Timetable:

Open Session – 45 minutes: Thursday 15th February 12:45 pm-1:30 pm

Closing date: Thursday 22 February

Selection process – (panel interview & written assessment) 7th & 8th March

Further Information

The work of Redress Scotland has been developed through the voice of lived experience since its inception. Applications are being encouraged and welcomed from talented individuals who have lived experience of the care system. If you meet the essential criteria we will guarantee you an interview.

Please note that the successful candidate will be required to complete a Disclosure Scotland check, Scottish Government security checks and provide satisfactory references.