Based in the Housing and Community Services Team and reporting to the Housing and Community Services Manager, the successful candidate will assist in the delivery of an excellent Welfare Rights Service to the tenants of the Housing Association.
The successful candidate will provide an efficient, effective and high-quality advice, support and advocacy service on all welfare benefit related matters to support tenants to maximise their income and minimise the impacts of the rising costs of living. In particular, the successful candidate will ensure benefits associated with housing costs are maximized and paid to the Association.
The ideal candidate will be a highly motivated team player who will be instinctively customer focused with a “solutions first” attitude to ensure that our customers’ experience of our service remains positive.
The successful candidate will understand the importance of working with tenants to provide excellent customer care and will make a significant contribution to the Association’s aims and objectives in relation to sustaining tenancies, managing and preventing rent arrears and maximising rental income.
In addition to salary, the Association offers a generous benefits package including a Defined Contribution Pension Scheme.
Please note this post is subject to a Basic Disclosure check.
The organisation operates a hybrid working model which will offer the opportunity of both working from the office and working from home. Further information will be provided on the hybrid model as part of the interview process.
Completed application forms should be returned by email to Recruitment@wsha.org.uk. Please note only completed application forms will be considered. CVs and Cover Letters will not be accepted.
The closing date for receiving your completed application form is 12 noon on Monday 12th February 2024. It is anticipated interviews will be held week commencing 19th February 2024.
The Association is committed to the effective achievement of its equality and diversity policy and encourages applications from people from minority-ethnic groups and people with disabilities.