We are recruiting for a Regional Coordinator based in Scotland.
Working closely with the Area Supervisor, you will be responsible for ensuring the successful coordination of
donation sessions within your region. With a regional collection team comprising of between 15-25 Vets, Nurses
and Donor Assistants, you will be a key person in building relationships with our venues, increasing donor
recruitment and retention, and developing our growing pool of regional volunteers whilst striving to make sure
our donation sessions are successful.
Background
Launched in 2007, Pet Blood Bank UK is the only charity that provides a blood bank service for all vets across the
UK. As part of our charitable remit, our aim is to advance animal health and welfare and to relieve suffering by
providing quick and convenient access to blood. Every unit of blood helps save up to four other lives, saving
thousands of lives every year.
Our Values
Caring. Pioneering. Real. These are the values Pet Blood Bank UK is built upon. Our values bind us together as a
charity and guide everything we do. We expect every team member to know, understand and embody our values,
helping to build our reputation as a pioneering, caring and practical charity. Read more about our values.
What you’ll do
As the Regional Coordinator, you will be responsible for ensuring all the relevant tasks and procedures are adhered
to, to successfully coordinate donation sessions within your region. This will involve:
- Working closely with the Area Supervisor who will provide support and guidance on this evolving
role.
- Ongoing development and support of donation sessions within your region, ensuring sessions run as
efficiently and effectively as possible, whilst increasing donor recruitment and attendance.
- Responsible
for ensuring that any feedback is communicated between the Area Supervisor and the regional clinical team at the
earliest opportunity.
- Working alongside the Area Supervisor to ensure the region is meeting the key
performance indicators set out for the collection teams, looking at methods to motivate the team and encourage
them to achieve the most successful outcome for each potential donor.
- Support the building of a
volunteer team within the region, develop a pool of volunteers trained to support sessions, events and ,where
appropriate, the transport of kit and blood.
- Organise and manage the rota for your region by liaising
with the team to ensure all sessions are fully covered.
- Help organise and attend events to raise
awareness of Pet Blood Bank in your region. You will be required to deliver presentations on Pet Blood Bank to
potential donor owners, veterinary professionals, and other organisations.
- As part of this role, you
will be required to build relations with the other departments within Pet Blood Bank and support the
communication between the collection team and other departments.
- Due to the nature of the work carried
out by Pet Blood Bank, flexibility is key to this role. You will be expected to be part of a weekend duty
on-call rota (1 in 6 weekends).
What we need
An excellent, confident communicator (written and verbal) who has a proven background working effectively with a
variety of people including peers, clients, and volunteers. Good time management, ability to self-motivate,
think proactively, and be an enthusiastic team player who strives for continued improvement. Experience of
working within or knowledge of the charity sector is beneficial.
We’re looking for someone who:
- Has an animal health related qualification, proven experience working with dogs, or holds a veterinary
qualification
- Has previous team leadership or supervision experience
- Experience using Microsoft
Office (word, outlook, excel)
- Holds a full UK driving licence and has access to their own
transport
- Has a confident and professional manner with the ability to problem solve
- Is committed
to positive customer experience
- Confident engaging and speaking to the public and
professionals.
What's in it for you
In return, we offer full training, competitive salary with pay progression, contributory pension scheme, lifestyle
rewards, and 30 days annual holidays (pro rata, including bank holidays).
Further details
This is a flexible role, comprising of 11.5 hours administration time per week and 24 blood donation sessions
annually (2/month) minimum. Flexibility around the time work is undertaken is essential as some evening and
weekend work will be required. Administration days will be Monday, Wednesday, and Friday, working core hours of
10am - 12pm (the remaining hours can be worked either side of these). Donation sessions are predominantly on
weekend days. Full training will be given for both the administration role and to perform a team role on a
donation session relevant to qualifications.
Living within the region you are supervising is essential, a central location to sessions is preferable.
Travel is required within your region to and from donation sessions, a mileage allowance is paid for this, there is
no access to a company vehicle. Occasional travel to neighbouring regions or Pet Blood Bank offices
(Loughborough and Dunfermline) will be required with notice