Visitor Services Manager, Scottish Storytelling Centre
- Full time
- £29,033 – £32,025
- Edinburgh
- Closing 29th January 2024
- Advertised from 15th January 2024
- Fixed term – 1 year. 35 hours per week on a rota.
- 05/24
Role
An exciting opportunity to head up the Visitor Services team at a vibrant visitor attraction and arts venue in central Edinburgh. The role includes aspects of arts administration, heritage tourism and events management and you will work with colleagues and partners to provide a warm welcome and high standard of customer care to all visitors to John Knox House and the Scottish Storytelling Centre.
As well as having significant customer service experience, you must also be able to demonstrate excellent communication and interpersonal skills will have the ability to manage a variety of tasks/projects simultaneously and under pressure.
You will work 35 hours per week on a flexible rota which will include evenings and weekends.
The Scottish Storytelling Centre is a partnership between The Church of Scotland and TRACS – Traditional Arts and Culture Scotland. The SSC is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals.
Application notes
For further information and to apply, please visit our website.
Closing date: 12noon Monday, 29 January 2024
The Church of Scotland is a charity registered in Scotland SCO11353
“They helped me through thick and thin. From when I came out of the hospital…they were there for me.” – James, Person Supported by Carr Gomm
Supporting people to live their best lives is at the heart of this role. As Service Manager, you’ll take a leading role in shaping high-quality, person-centred support within our Edinburgh and Lothians services for people living with enduring mental ill health in supported living environments.
Carr Gomm is a leading social care and community development charity working across Scotland. Every week, thousands of people rely on our support to live independently, stay connected to their communities and make choices that matter to them.
Our values of Choice, Control, Interdependence, Respect, Openness & Honesty and Kindness & Compassion shape our work. Joining us means being part of an organisation where every voice matters.
Why This Role Matters
In this Monday-to-Friday role, you will make a meaningful difference for people living with enduring mental ill health by supporting them to achieve their outcomes and live their best lives.
You will create the conditions for good support to happen by guiding and empowering a team of Support Practitioners, so they feel confident, supported and equipped in their work. You ensure support plans and risk assessments remain relevant and person-centred, and you keep day-to-day arrangements running smoothly so people receive consistent, high-quality support.
Above all, your leadership helps create an environment where people feel listened to, respected and able to access the support they need.
“I think Carr Gomm is very good at putting the needs of people at the forefront, and that’s what’s important.” Rab, Person Supported by Carr Gomm
Who We Are Looking For
We’re looking for a compassionate and effective leader who can engage, inspire, and support others. You should have experience in adult social care, excellent communication skills, and a creative approach to problem-solving. You’ll bring:
- Experience in adult social care: You should have an SVQ 4 in Health and Social care, or be willing to work towards this, as well as experience leading or supporting teams in social care, with an understanding of the challenges and opportunities this role brings
- Leadership skills: You’re a supportive leader - approachable, adaptable, and able to empower your team, especially during times of change or challenge
- Problem-solving: Strong critical thinking and the ability to find solutions that make a positive impact on the people we support and your team
- Knowledge of the sector: A solid understanding of the Scottish Social Care sector, including regulatory bodies such as the Care Inspectorate and SSSC
Why Join Carr Gomm?
You’ll be part of a supportive and forward-thinking organisation that invests in its people. Staff have opportunities to shape how we work through specialist working groups and our Futures innovation programme, and we proudly hold the LGBT Charter for our commitment to inclusion.
You’ll also receive:
- 35 days holiday per year, increasing to 40 days with length of service
- Enhanced maternity, paternity, adoption, and sick leave
- A Defined Contribution pension scheme, with incremental employer contributions
- Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
- Free Blue Light Card (giving access to thousands of discounts and promotions)
- Membership of a credit union
- Cycle to work scheme; and more!
Service Manager – Scottish Borders
- Full time
- £34,621 – £39,305
- On site: Scottish Borders
- Closing 11th January 2026
Supporting people to live their best lives is at the heart of this role. As Service Manager, you’ll take a leading role in shaping high-quality, person-centred support within our Borders services. You’ll oversee our visiting service based in Galashiels, as well as our core and cluster services in Melrose, where people are supported in partnership with the NHS.
Carr Gomm is a leading social care and community development charity working across Scotland. Every week, thousands of people rely on our support to live independently, stay connected to their communities and make choices that matter to them.
Our values of Choice, Control, Interdependence, Respect, Openness & Honesty and Kindness & Compassion shape our work. Joining us means being part of an organisation where every voice matters.
Why This Role Matters
In this Monday-to-Friday role, you will make a meaningful difference for people living with enduring mental ill health by supporting them to achieve their outcomes and live their best lives.
You will create the conditions for good support to happen by guiding and empowering a team of Support Practitioners so they feel confident, supported and equipped in their work. You ensure support plans and risk assessments remain relevant and person-centred, and you keep day-to-day arrangements running smoothly so people receive consistent, high-quality support.
Above all, your leadership helps create an environment where people feel listened to, respected and able to access the support they need.
“They helped me through thick and thin. From when I came out of the hospital…they were there for me.” – James, Person Supported by Carr Gomm
Who We Are Looking For
We’re looking for a compassionate and effective leader who can engage, inspire, and support others. You should have experience in adult social care, excellent communication skills, and a creative approach to problem-solving. You’ll bring:
- Experience in adult social care: You should have an SVQ 4 in Health and Social care, or be willing to work towards this, as well as experience leading or supporting teams in social care, with an understanding of the challenges and opportunities this role brings
- Leadership skills: You’re a supportive leader - approachable, adaptable, and able to empower your team, especially during times of change or challenge
- Problem-solving: Strong critical thinking and the ability to find solutions that make a positive impact on the people we support and your team
- Knowledge of the sector: A solid understanding of the Scottish Social Care sector, including regulatory bodies such as the Care Inspectorate and SSSC
Why Join Carr Gomm?
You’ll be part of a supportive and forward-thinking organisation that invests in its people. Staff have opportunities to shape how we work through specialist working groups and our Futures innovation programme, and we proudly hold the LGBT Charter for our commitment to inclusion.
You’ll also receive:
- 35 days holiday per year, increasing to 40 days with length of service
- Enhanced maternity, paternity, adoption, and sick leave
- A Defined Contribution pension scheme, with incremental employer contributions
- Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
- Free Blue Light Card (giving access to thousands of discounts and promotions)
- Membership of a credit union
- Cycle to work scheme; and more!
Careers that care!
Do you have a passion for connecting with people to achieve their goals in life, and enjoy the sense of achievement in empowering vulnerable people?
If so, we have a fabulous Service Manager opportunity for you to join our awesome team, leading our Dumfries & Galloway Learning Disability service. Because People Matter at Turning Point Scotland, why not join us to reach your full potential.
Embark on an emotionally rewarding journey and apply today!
About the role
As the Registered Manager, you will be an experienced leader leading a team working with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.
As the Registered Manager you will:
- Maintain the continuing relevance of services to individuals’ needs and purchaser requirements by ongoing planning, monitoring and evaluation.
- Oversee the financial aspects of the service, managing significant budgets, ensuring efficient use of resources and making financial decisions.
- Where a need or an opportunity is identified, lead on the development of new services, support business growth and maintain reputational excellence.
- Comply with governance, law and legislation including local authority compliance, Care Inspectorate (at level 5 and above), SSSC and safeguarding procedures.
- Support the senior management team in the streamlining, promotion and monitoring of quality assurance systems which meets the needs of individual services as well as the overall service delivery in the region.
- Develop, monitor and implement supervision and appraisal systems for staff.
About You
You will have passion and drive to take forward a well-established Service and Team. Be passionate; and committed to the overall aims and objectives of the service and have the belief that people can live fulfilling lives with the right support in place.
You should also have:
- Experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.
- The ability to negotiate with a wide range of internal and external partners and build positive relationships including local authorities and housing associations.
- Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in sometimes pressurised environment.
- Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSSC for registration purposes as well as a relevant management qualification.
About the Church of Scotland
The Church of Scotland is a national Church providing ministry, care, witness and service across the whole of Scotland and engaging in other parts of the UK and across the world. It has been a significant part of the life of Scotland for more than 450 years. As well as providing worshipping communities of faith that testify to the truth and relevance of the Christian faith, it also plays a significant part in the community life of Scotland in a variety of ways and adds significantly to its social capital.
The Church of Scotland today works in partnership with others, including churches from around the world, ecumenical partners, interfaith networks, charities and individuals. It engages with Government and civic society, believing that the Good News of Jesus is relevant within the spheres of politics and decision-making, as well as in our local communities and congregations.
Central Services Committee
Providing the support functions to the Church and to the Councils of the Church, the Central Services Committee (CSC) recruit for areas such as Central Properties, Human Resources, IT, Law and Office Management.
Central Services also supports recruitment for the Office of the Assembly Trustees, the Office of the General Assembly, Faith Action Programme, as well as other committees, to provide support in areas of administration, outreach and strategy.
As staff working in the national offices of the Church of Scotland we aim to provide excellent professional services to support the work of the wider Church and its Forums, Committees, Presbyteries and Congregations throughout Scotland, the United Kingdom and across the world.
Our six values, in equal order of importance, are:
Grace - Acting with humility in all our endeavours
Integrity - Acting with honesty, responsibility and accountability
Respect - Valuing others, ensuring inclusiveness and equality
Professionalism - Demonstrating commitment and striving for excellence
Collaboration - Working together to connect and communicate in an open and transparent environment
Innovation - Thinking creatively about building for the future and embracing change
We are committed to each of our six values in all that we do and this informs our attitude to working together.
About the Department
The General Trustees are the property-owning arm of the Church of Scotland. The Trustees have an extensive portfolio of buildings and land throughout Scotland which they manage on behalf of local congregations. The General Trustees are supported by professional staff based in their offices in central Edinburgh, including, surveyors, solicitors, health and safety and fire safety advisors, and a business support team.
Context of the Role
This role will primarily work to provide administrative support across the General Trustees Business Support Team who provide adminsitrative support to the wider General Trustees staff and the Trustees.
The post will work in a hybrid manner, with a maximum of 3 days per working week required in the office and the remainder from home.
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