The Robertson Trust are looking for a Facilities Assistant, based in Robertson House, to provide a welcoming and safe environment to all that visit us. If you would like to be part of one of Scotland’s biggest independent funders, with the clear aim of tackling poverty and trauma, this role could be for you.
We want to see a Scotland where everyone is valued and able to flourish. Over the next decade, we have committed to use all our tools and resources, including our sites at Robertson House, Glasgow and The Barracks, Stirling, to work with others to reduce poverty and trauma across four themes:
• Education pathways
• Emotional wellbeing and relationships
• Financial security
• Work pathways
The Facilities Assistant will have current demonstrable experience of supporting events and facilities service, ensuring excellent customer service.
The key focus of the role is to support the Facilities & ICT Manager with the delivery of events and facilities services at Robertson House, Glasgow, for staff, visitors, and tenants in a welcoming, safe environment. This involves being the first point of contact for the site for contractors to ensure the building and its property is maintained to a high standard. Liaise with and support the receptionist and café manager to ensure the building and its events are running efficiently and effectively.
Key responsibilities:
• Liaise and respond appropriately to tenant queries.
• Assist with maintaining the property to an acceptable condition utilising the appropriate contractors ensuring that the site is always fully operational.
• Cover reception, when required.
• Support café point of sale at peak times.
• Liaise with reception staff on event planning and room set up, including any Audio-Visual requirements are setup correctly.
• Support hospitality when required, setup teas/coffees/water and food in meeting rooms.
• Carry out fire drills with external contractor and record findings.
• Carry out routine building and meeting room checks for services and health & safety compliance, ensuring any issues are dealt with in a prompt and efficient manner.
• Carry out duties of a First Aider and Fire Marshal on completion of training.
• Assist with the local management of environmental matters met such as recycling, and any issues are resolved. Record all recycling data and file transfer notes appropriately.
• Provide support at The Barracks Stirling, when required.
A full job description is available on our website – therobertsontrust.org.uk.
The Person
We are looking for someone with current demonstrable experience of working in a facilities service role and an understanding of supporting events, where you can communicate, build, and maintain relationships with multiple stakeholders. You should have excellent communication and customer service skills with the ability to identify customer needs and offer suitable solutions whilst managing expectations. You should be proficient in using Microsoft Office and it’s desirable you have experience of CRM software and its use in supporting events and facilities services. It is essential that you can work autonomously, proactively and stay calm under pressure, with excellent problem-solving skills.
We are an Equal Opportunities employer. We want to encourage applicants with diverse backgrounds to work with us. We believe that greater diversity of experience, skills and ways of thinking will challenge our thinking and practice on poverty and trauma and broaden our collective knowledge and networks. We encourage applications from suitably qualified candidates from all parts of the community, regardless of age, disability, race, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy or maternity, religion or belief or socio-economic background. We also encourage applications from those with experience or knowledge of how poverty or trauma impact on people’s lives.
Benefits
• Salary £28,955 FTE
• 35 days holiday per calendar year, inclusive of public holidays
• Pension - 10% employer contribution or 14% if employee contribution is 7%
• Private health insurance
• Annual Travel Pass Loan
• Employee Assistance Programme
• Cycle to Work
• Employee discounts
We are a Living Wage employer accredited by the Living Wage Foundation.
Applications for flexible working will be considered from day-one of employment.
To apply please email recruitment@therobertsontrust.org.uk with your CV and covering letter explaining why you want to work for The Robertson Trust and how you are suited to each point on the person specification for this role along with a completed equality monitoring form (found on our website). The equality monitoring form will be treated with the strictest confidence and will not be used to make any decisions within the recruitment process. The closing date for applications is 21st January 2024. First interviews will be held 1st February 2024. Applications without a cover letter will not be considered.