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Assistant Services Manager

  • Full time
  • £42,740
  • Scotland Wide
  • Closing 21st January 2024


  • Advertised from 3rd January 2024
  • 37 hours per week (flexible between 8am – 10pm, 5 days over 7) Contract Type: 12-month FTC (Maternity Cover)

Role

About includem

Since 2000, includem has grown and developed a wide range of services and projects for children, young people, and families across Scotland. Initially focussed on bridging the gap between social care and justice services, we have expanded our offering of specialist support not just for young people in conflict with the law but for families as well.

We work with children and young people in care, and their caregivers, as well as supporting those facing challenges with education, their mental health or transitioning to adulthood. Regardless of who we are supporting, our commitment to relationship-based, 24/7 support, remains unchanged.

Our mission is to provide the support children and young people need to make positive changes in their lives and inspire a more hopeful future.

This is where you come in! Working for includem means getting the chance to use your talents to the fullest, doing work that makes a real difference to the lives of many, in an environment where your contributions get noticed. Will you join our mission?

We are recruiting an engaging and solutions driven Assistant Services Manager to cover a period of maternity leave.

Working closely with colleagues across a range of roles/functions, you will support the Head of Service in the operational management and leadership of services to achieve positive outcomes for children, young people, and families. You will also line manage and support Team Managers across your area in all aspects of leadership, development, and implementation of existing services and strategic growth. The key responsibilities of Assistant Services Manager include, but are not limited to:

• Travel will be required across your service areas including, but not limited to, Fife, Dundee, and Aberdeen.

• Support and inform decision making with frontline staff and Team Managers where this relates to child/adult protection in line with includem policies and procedures.

• Ensure service level agreements are implemented and adhered to through contract monitoring.

• Participate in regular reviews with key external partners to monitor and manage effective use of the services.

• Contribute to bid and tender writing processes, and reporting where required.

• Foster positive relationships with external stakeholders and attend external events/forums with a view to developing service provision.

• Identify examples and areas of best practice to promote a learning and information sharing culture.

• Ownership of recruitment, retention, and development of your teams.

• Assist in the control of team budgets and reallocate resources as necessary through consultation with Service Managers and support functions.

• Engage and inspire Team Managers and staff, ensuring best practice is inherent in operational activity.

• Support and encourage practice that reflects a robust risk enablement approach.

About You

You will be an engaging and inspiring leader for your teams, with the ability to contribute to the overall strategy of an organisation. Possessing demonstrable experience of delivering and managing services to vulnerable groups who have experienced significant adversity, you will have the ability to embrace challenges and take initiative, as well as being intuitively proactive with drive, passion, and the determination to succeed. In addition, you will possess:

• SVQ 3 in Social Services with Children and Young People, or equivalent, is essential.

• SVQ4 in Leadership and Management, or willingness to work towards, is advantageous.

• Registration with the Scottish Social Services Council (SSSC).

• Ability to drive with access to a car.

• Ability to evidence work practice that embraces equality and diversity.

• Experience of identifying, managing, escalating, and reporting of child or adult protection concerns.

• Experience of ensuring SLAs are implemented and adhered to.

• Strong interpersonal and communication skills, with the ability to challenge and influence a variety of stakeholders.

• Excellent attention to detail with a focus on continuous improvement and excellent service delivery.

This role will require a completion of a PVG for the successful candidate.

Benefits

Includem offers the following benefits:

• 28 days annual leave, increasing to 31 days with 5 years’ service.

• 9 public holidays

• Enhanced employer pension contributions

• Counselling service

• Family friendly leave

• Access to Blue Light Discount Card

Application notes

How to Apply

To apply for this role please send a Cover Letter and CV to our recruitment team at recruitment@includem.co.uk

Key Dates

Closing date is 21 January 2024

If you are successfully shortlisted, interviews are being held on the following dates:

Group interview: Monday 5 February 2024

Individual interview: Wednesday 14 February 2024