We are recruiting for a Supporter Engagement Manager to join our Development team.
This is a newly created role reporting to our Head of Communications, the post holder will aim to grow and strengthen community supporter fundraising activity and external engagement. This role will be pivotal in developing, implementing and delivering fundraising activities, cultivating relationships and networks with funders and planning, monitoring and evaluating supporter journeys.
Right There is a charity working to prevent people becoming homeless and separated from their loved ones.
We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.
Rooted in communities across Scotland for almost 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.
Main duties and responsibilities will include:
• Contribute toward the development of a supporter engagement fundraising strategy and have delegated responsibility for delivering against strategic objectives and activities that optimise Right There’s current work.
• Identify key growth areas to support in the diversification of income, growing the charity’s community of supporters.
• Work with Communications and Marketing colleagues to contribute toward ideas for new supporter fundraising campaigns and initiatives and play a significant role in campaigns aimed at different supporter groups.
• Coordinate grassroots awareness and fundraising activities/events across local programmes, key community groups and organisations including churches, schools, universities, and other community groups.
• Manage all supporter enquiries and dealings with all aspects of the donation process from point of donation to thanking supporters.
• Build and manage a portfolio and pipeline of volunteers and corporate partners, you will constantly work to develop new supporters and leads.
• Ensure the organisation adheres to the codes of fundraising practice set by the Fundraising Regulator.
• Work in collaboration with the finance team to manage and oversee the donor tracker, and when appropriate take the lead in developing Right There’s CRM system
• Manage databases and third-party fundraising portals and stay updated on the latest insights and industry trends and provide relevant guidance to the organisation.
Full details are in the job & person specification on our website.
What we expect from you
Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.
We’re looking for someone that has strong knowledge of legislation and best practise relating to corporate, community and event fundraising. We're also looking for someone that has a strong track record of inspiring supporters and volunteers to take desired action through fundraising activity, and who can demonstrate evidence of identifying opportunities, moving them through a funding pipeline process to deliver income.
What you can expect from us
We value our staff as our greatest asset and will provide the following working conditions:
• The post holder will report to the Head of Communications.
• Your normal working hours are an average of 35 per week. These hours are usually worked Monday to Friday, and flexibly between the hours of 8.00am to 6.00pm, with core hours over the period of 10am to 4pm with one-hour unpaid break. Variations to these hours must be agreed with your line manager.
• Your usual place of work will be 15 Dava Street, Glasgow, G51 2JA.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays.
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria.
• Life Insurance from day one
• Option to purchase and sell annual leave.
• Cycle to work scheme.
• Ongoing learning and development
• Wellness programmes
To find out more and apply please visit our website
Applications will be considered as they are received, and interviews arranged so please don’t delay to send in your application.
Closing Date: 30th January 2024
Thank you, and good luck.