This vacancy has now closed

Support Worker

  • Full time or Part time
  • £25,968
  • Dundee
  • Closing 10th January 2024

  • Advertised from 1st December 2023
  • £25,968 (pro-rata) and 5% employer pension contribution. Fixed-term (six months).
  • 25 days annual leave and three duvet days (pro-rata).


Role Summary

Funeral Link (SC048691) is a charity providing confidential and independent advice promoting informed choice and seeking to reduce funeral poverty in Dundee. Funeral Link is looking for a compassionate full-time individual, or part-time individuals, to join a small team to support bereaved individuals and families at what is often the worst time in life. This role requires empathy, professionalism and an ability to listen intently to those seeking support in the organisation of funeral arrangements for deceased loved ones as well as ongoing emotional support thereafter.

Role Responsibilities

  • Providing direct support, either in person or over the phone, to bereaved individuals or families providing confidential advice and informed choice around funeral provision.
  • Answering calls between 9am and 5pm from Monday to Friday from people seeking support and assessing circumstances before determining appropriate courses of action.
  • Assisting bereaved individuals in applying for and securing funeral-related benefits to cover the cost of a funeral and/or associated costs, where required.
  • Collecting and maintaining sensitive information whilst tracking your workflow as well as support provided and using appropriate data for evaluation or reporting purposes.
  • Using opportunities to network extensively and amplify the work of Funeral Link to individuals and organisations perhaps not yet aware of the services available.
  • Supporting the well-being of clients beyond a funeral, either in person or over the phone, including by referrals to other suitable sources of support and delivering bags of kindness.
  • Working closely with colleagues via monthly team meetings and strategic development sessions with team and trustees to support the ongoing development of Funeral Link.
  • Helping engage with the strategic development of Funeral Link, as articulated in the strategic plan, which is available upon request.
  • Engaging with and responding to any other duties or responsibilities to fulfil the purposes of the role, as required or upon request.

Full job Description can be downloaded below.

Application notes

Please complete the job application commenting on your skills as well as experience and also include a covering letter telling us how your values align with the role and why you want to work for Funeral Link. Please include two references (including one current or most recent employer) and submitted to The closing date for applications is 1200 hours on Wednesday 10 January 2024 and interviews will be held on the week commencing Monday 15 January 2024. All applicants will be contacted following the deadline. Any job offer will be subject to satisfactory references and confirmation of entitlement to work in the UK.

Role Enquiries

If you have any questions relating directly to the role, please contact Ewan Gurr by telephone on 01382 458800 or by email via