This vacancy has now closed

Supporter Care Assistant

  • Full time
  • £25,375 – £28,635
  • Glasgow
  • Closing 10th December 2023

  • Advertised from 30th November 2023
  • Salary dependent on experience. Permanent.


We have a fantastic opportunity to join our Support Care Team in Glasgow to provide our donors and fundraisers with excellent supporter care.

You will have a minimum of 1 year’s experience in supporter care/customer service, and you will have experience of inputting data and general use of databases.

Your responsibilities

  • Deliver excellent supporter care and stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mails.
  • Identify opportunities to steward and maximise the lifetime value of supporters.
  • Ensure accurate banking and recording of all donations to Maggie's, including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors.
  • Ensuring mailing preferences are applied to donors' records on our database.
  • Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third-party suppliers.

Please see the attached job description for further details and essential criteria.

Benefits we offer

In addition to a highly rewarding career, we offer a range of staff benefits, including:

  • a unique, experiential induction based in one of our centres
  • a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
  • a competitive holiday entitlement
  • workplace pension with the option to apply to continue NHS pension
  • the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more.

Application notes

Take a look at the full job description below.

Please send your CV and cover letter to by 10 Dec 2023 at 11PM.

We aim to hold interviews on Tuesday 19 December 2023.