This vacancy has now closed


  • Full time
  • £21,888.66 – £22,774.23
  • Forth Valley
  • Closing 10th December 2023

  • Advertised from 16th November 2023
  • 37.50 hours Per week


Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each service user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We are currently recruiting an Administrator to join our busy CGL service in Forth Valley. As well as undertaking administrative tasks, this post will involve daily meeting and greeting of all service users and visitors to the service so having a friendly and courteous manner is essential.

About the role

  • Working front of house in the service reception area
  • Greeting and managing external visitors/professionals, ensuring they are signed in and out of the building
  • Managing the reception area to ensure we are providing a confidential environment
  • Discussing what support the service offers
  • Liaising with staff to ensure service users needs are met
  • Greeting service users as they attend and notifying the appropriate member of staff they are here, signposting to other services, advising of upcoming appointments
  • Navigating our case recording system to ensure we are recording all conversations and presentations at the service
  • Capturing servcie data in support of Data Analyst
  • Managing local input to National Data Systems

About you:

  • Knowledge of general office procedures
  • IT literacy including proficiency in word processing, excel spreadsheets and data entry
  • Good interpersonal skills and a willingness to work flexibly as part of a team
  • The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
  • Solid numeric skills
  • Good organisational skills
  • Confident and effective communication skills, both verbally and in writing
  • A professional, empathetic and non-judgmental attitude towards service users
  • The ability to respond flexibly to the demands of the post
  • The ability to work as a member of a team

What we will give to you:

  • 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
  • Flexible working arrangements
  • Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
  • Contributory pension scheme
  • A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
  • A friendly and supportive team
  • Training, career development & progression opportunities

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Application notes

If you have any questions on this opportunity that you would like to talk through please contact Lauren McAra | | 08081962188

Visit our website to apply

This post is subject to a Protecting Vulnerable Groups (PVG) Scheme check at a basic level.

We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.