The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. This role will focus on providing digital advice content for people moving to and settling in Scotland. The successful candidate for this role will be:

• Comfortable using evidence, data and research to make the right content decisions
• Able to contribute to and use style guides and design patterns to produce consistent content
• Someone who puts users' needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
• Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
• Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
• Capable of promoting user-centred content design within the department and beyond
• Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
• Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
• Ensuring communication has a clear purpose and takes into account people’s individual needs
• Able to share information as appropriate and check understanding
• Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
• Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
• Alert to emerging issues and trends which might impact your work area and new opportunities

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.

Occasional travel between the Edinburgh and Glasgow office will be required.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

How to apply

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

• Leading the management team in the creation and delivery of the business plan

• Securing the long-term financial sustainability of the organisation on an ongoing basis and supporting the Board with the implementation of the fundraising strategy

• Developing and delivering short, medium and long-term strategies in partnership with the Board of Directors, ensuring that the organisation meets the needs of local communities

• Overseeing the delivery of professional quality services, evaluating and implementing systems that ensure efficient and accessible services while maintaining staff and volunteer welfare, and propagating a culture of leadership and high-level employee and volunteer engagement throughout the organisation

• Maintaining a reputation for excellence and developing strong partnership relations.

• Advising and guiding the Board to ensure compliance with statutory and membership requirements

We are currently seeking a new finance director to join our board and we hope to find someone who has experience of financial management and accountancy. Our current finance director will remain on the board and will be a source of support for the new finance director. We would like our Board to be representative of our local community and so would welcome approaches from people who live locally or have lived experience of the issues facing our clients. We encourage applications from all sectors of the community and you do not need to have board experience to apply, we will support you with tailored training based on your level of experience.

Role and responsibilities

As well as bearing all the fiduciary duty of a board officer, the finance director is the person specifically entrusted with management of the bureau funds. They will deal with much of the day-to-day financial business and will play a key role in planning a clear fundraising strategy. The finance director is also responsible for ensuring that accurate records are maintained and the board is informed of all relevant financial matters.

The tasks associated with this post are:

• liaising with and advising the Manager and Board on financial matters
• controlling and accounting for the bureau’s finances, ensuring that full financial records are kept for all transactions and carrying out all approved banking transactions
• liaising with the payroll administrator on monthly salary payments to paid staff
• ensuring that proper financial procedures and accounting practice are in place to safeguard the bureau’s resources
• preparing financial statements for board meetings and for the annual general meeting
• liaise with the appointed Independent examiner for the annual review of accounts
• preparing an annual budget and advising the board of its financial requirements for the year ahead

Please note this role is a voluntary one and is not remunerated.

Castlemilk Citizens Advice Bureau are seeking volunteers to join our Board of Trustees.

Castlemilk Citizens Advice Bureau (CAB) was formed in 1979 to provide a holistic advice service to the residents of Glasgow South Side. As a member of the Scottish Association of Citizens Advice Bureaux network, Castlemilk CAB aims to provide free, independent, impartial and confidential advice and information to ensure that people understand their rights and responsibilities, and can express their needs effectively. We campaign and influence to tackle the root cause of the problems people face and work to strengthen their rights.

Castlemilk Citizens Advice Bureau is situated in the shopping centre in Castlemilk and is supported by 8 members of staff and 2 volunteer advisers, plus 3 board members. The Bureau supports individuals with a wide range of general enquiries as well as providing specialist support on topics including benefits, debt, utilities and money matters.

We are currently looking to recruit individuals who live locally and would like to contribute to the local community by joining our Board of Trustees. We are seeking team players who have strategic vision, independent judgement, and a willingness to give time and commitment to help support and develop our organisation.

This is an exciting time to join us as we look forward to developing and strengthening our services to meet the challenges that our community will face. Your ideas, skills and enthusiasm could make all the difference to how we achieve this.

Applicants will be over 18 and have the experience and skills to ensure that the charity continues to develop and provide high-quality long-term services. As a Trustee, you will be required to ensure the good governance of the organisation which will involve attendance at bi-monthly board meetings and an annual AGM.

This is a great opportunity to help shape the future of information and advice services in Castlemilk and contribute to making a real difference to the local area.