Help to Claim Helpline Adviser (Universal Credit)
- Full time
- £19,000 – £24,500
- Motherwell (Remote working or Hybrid/Flexible working pattern will also be considered
- Closing 20th August 2021
- Advertised from 2nd August 2021
- Salary commensurate with experience. 35 hours per week (part time/job share will be considered) Fixed-term contract until 31 March 2022 (further extension subject to renewal of funding)
Role
About the job
We are looking for a client-focused individual with experience of providing welfare benefits advice, to join us as a Help to Claim Adviser (Universal Credit). In this role you will be using telephony and webchat to help /ensure our clients get the support they need face to face.
To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. It would be an advantage if you had recent experience and knowledge of undertaking welfare cases to appeal level if required. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.
As Help to Claim Adviser (Universal Credit), you will deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit claim, and to support them through to their first payment. This will involve helping with the online forms, the evidence required, and verifying their identity online using telephone and webchat.
Employee benefits
Motherwell & Wishaw Citizens Advice Bureau offers excellent terms and conditions, including a total of 28 days leave plus 10 Bank Holidays and a pension scheme with an 3% employer contribution. Motherwell & Wishaw Citizens Advice Bureau is an inclusive employer considering remote and flexible working arrangements where appropriate.
Application notes
Please complete the application form contained within the recruitment pack below and return together with a completed Equality and Diversity Monitoring Form and Self Declaration form by email to Catherine.Marshall@Motherwellcab.casonline.org.uk
We look forward to receiving your application by the closing date and we would ask that you provide an email address and telephone number where we can contact you day and/or evening.
Closing Date for applications: Friday 20th August 2021
Date of interviews for successful applicants: W/C 23rd August 2021
or by post marked “Confidential” to:
Catherine Marshall
Finance, HR & Facilities Manager
Motherwell & Wishaw Citizens Advice Bureau
90 Brandon Parade East
MOTHERWELL
ML1 1LY
The Motherwell & Wishaw Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Charity number: SCO09733
Charity name: Motherwell & Wishaw Citizens Advice Bureau
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Are you passionate about making a difference to your local community? Are you willing and able to give up some of your valuable time to work with a Charity that has a social ethos and values to make a difference in the local communities we serve? As the need for our services has grown, we are looking for new trustees to contribute to help us develop and deliver our strategy, values and vision.
About East Ayrshire Citizens Advice Bureau
As a member of the Scottish Association of Citizens Advice Bureaux network, East Ayrshire CAB provides free, independent, impartial, and confidential advice and information to ensure that people understand their rights and responsibilities and can express their needs effectively. We campaign and influence to tackle the root cause of the problems people face and work to strengthen their rights.
East Ayrshire CAB currently operates from two offices in Kilmarnock and Cumnock. We have 17 staff and are supported by 12 volunteers including board members. The Bureau supports individuals with a wide range of general enquiries whilst project staff provide specialist support on topics including benefits, debt, utilities, and money matters.
The Role
We’d like to enhance our board to better reflect the diverse individuals and communities we work alongside, so we welcome applications from all backgrounds. Our bureau is a place for learning, innovating and connecting, so whether you’re already an experienced trustee, or taking your first step, we’d love to hear from you. Just some examples of the experience or expertise you may bring include:
• Equality, diversity and inclusion
• Third sector leadership and governance
• Digital strategy
• Legal
You may bring different skills and strengths – more important is your passion to use your skills and experience in guiding and supporting us as we tackle the challenges people face today.
Becoming a volunteer Board member is not just about what you can offer us, it is a rewarding role that helps you learn new skills, broaden your network, raising your profile and make a real difference for the people in East Ayrshire.
There are an average of six Board meetings per year to commit to as well as preparation time and regular collaboration /communications with the team and stakeholders.
Food Bank Adviser
- Full time
- £28,052
- On site: Foodbank distribution centres throughout Renfrewshire & Renfrewshire CAB office in Paisley
- Closing 13th December 2024
Renfrewshire Citizen Advice Bureau aims to improve the financial well-being, financial resilience, financial inclusion, and financial capacity of people on low-income living in deprived areas across Renfrewshire who are accessing Food Banks to survive. It seeks to inform, enable, and empower the community and address the underlying financial issues that drive Food Bank dependency.
To provide immediate advice, information, and representation to vulnerable individuals engaged in the Food Bank support process and where necessary, refer and support clients to access appropriate services provided by different agencies.
We are currently seeking a new Treasurer to join our board of trustees and we hope to find someone who has experience of financial management and accountancy. Our current Treasurer will remain on the board until the 31st March 2025. We would like our Board to be representative of our local community. We encourage applications from all sectors of the community.
Role and responsibilities
As well as bearing all the fiduciary duty of a board officer, the Treasurer is the person specifically entrusted with management of the bureau funds. The finance director is also responsible for ensuring that accurate records are maintained and the board is informed of all relevant financial matters.
The tasks associated with this post are:
- liaising with and advising the Chief Executive and Board of trustees on financial matters
- ensuring that proper financial procedures and accounting practice are in place to safeguard the bureau’s resources
- preparing financial statements for board meetings and for the annual general meeting
- liaise with the appointed Independent examiner for the annual review of accounts
- preparing an annual budget and advising the board of its financial requirements for the year ahead
Please note this role is a voluntary position with no renumeration. Please see role description.
Roxburgh and Berwickshire Citizens Advice Bureau operates across Teviot, Berwickshire ad Cheviot areas of the Scottish Borders and is an independent and innovative organisation providing quality, holistic advice and support to local citizens.
We are looking for an enthusiastic and experienced Money Adviser, who has the relevant qualifications, to join our warm and welcoming organisation in Roxburgh and Berwickshire.
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