Home-Start Edinburgh is a volunteer-led charity with over 35 years-experience working in local communities, supporting families with a child under 5 in the home. We are currently recruiting for the role of Family Support Co-ordinator. Whilst our Head Office is in Leith, the successful applicant will be required to support volunteers and families in one of Edinburgh’s four localities.

This role will be tasked will support families, predominantly through the network of volunteers they recruit, support and train. They will also be expected to contribute to the wider operation and further development of the scheme.

The post-holder will work with the other Family Support Co-ordinators, as well as other staff, to ensure families receive holistic, high quality support. They will contribute to the ongoing training and development of volunteers, including delivery of the Volunteer Prep course, as well as networking with other local organisations.

An exciting opportunity has arisen to join the Access to Industry’s Young Peoples Service. You will work in a trauma informed way supporting young people aged 16-21, with complex health and social care issues, to progress towards education, training or employment. You will be part of a small team working one-to-one with young people as well as developing and delivering structured group work.

Key Responsibility areas will include:

Service Delivery:This role will focus on the intensive case management of young people from the City of Edinburgh who have mental health issues which may be a result of adverse childhood experiences. Their challenges to progress may be compounded by emerging issues with substances; offending behaviour; family support; and/or accommodation. You will work in outreach, to engage with Edinburgh’s young people including i.e., schools, Through-Care After-Care, young person’s substance misuse practitioners and HMP YOI Polmont (linking with AI’s Passport CashBack project).

Caseworker support:You will work one to one with young people, assessing their needs, devise action plans and work holistically. Support will be flexible, from employability to welfare advice.

You will work to progress clients into training programmes, employment, and education.

Over time you will develop small-group work programmes that meet the needs of young people you support.

Targets: The project has annual targets and outcomes that you will work towards achieving and achieving evidence of for funders. This is monitored monthly through team meetings and within support and supervision.

Partnership: Pivotal to your role, you will be working with other services and agencies to build positive networks for young people and referral sources into the service.

Administration: You will administer all aspects of the project from referrals, training, progression routes and employer engagement.

AI Team: You will play a part in the wider team of AI through attendance at internal meetings and participation in shared services across the teams.

Quality Assurance & Management Systems: You will maintain excellent records and will maintain case management through use of the Management Information Systems, Helix.

Health & Safety and Property Management: You will ensure a healthy and safe environment, and the protection and best use of property and equipment, by implementing and observing AI policies and procedures. You will ensure that all work opportunities are carried out in accordance with Health and Safety legislation and good practice.

Communications: You will be an effective communicator as you will be working with external agencies, specialist providers and employers and attending meetings on AI’s behalf. You will contribute to internal reporting procedures both written and verbally. You will market the project externally. You will ensure client and organisation confidentiality at all times.

Other Requirements:The post holder will be expected to manage their own caseload and work with minimum supervision partly in an outreach capacity.

Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

Home-Start Edinburgh, Home Link Family Support, NHS Lothian’s Parent and Infant Relationship Service (PAIRS), Citizens Advice , Circle, Stepping Stones North Edinburgh, and City of Edinburgh Council’s Early Years Education are delighted to recruit staff for a new transformational partnership approach that will test bespoke holistic whole family supports throughout the early years. The project, ‘The Family Hub’, will ensure that appropriate, universal, and enhanced support is available at the earliest stage possible for all families with a child not yet in an ELC or school setting. This will be achieved by developing a cohesive pathway and menu of supports alongside families.

The project aims to:

• Improve family wellbeing
• Reduce inequalities in family wellbeing
• Long-term reduction in families requiring crisis intervention
• Long-term reduction in the number of children living away from their families
• Increase the number of families taking up wider support.

Home-Start Edinburgh is recruiting a Senior Co-ordinator, Evaluation & Impact, to support this project as well as the activities of Home-Start Edinburgh. The right person will be someone with a background working alongside families, and an understanding of how to gather evidence to illustrate the impact our service makes. With skills in quality assuring services and data, and supporting improvement activities, you will help drive forward support to families in Edinburgh.