Operations Manager
- Part time
- £30,000 – £33,000 pro-rata
- Our office in Stirling
- Closing 29th May 2023
- Advertised from 9th May 2023
- 21 hours per week over 3 or 4 days, £18,000 - £19,800 per annum
Role
The organisation
Positive Changes (Scotland) CIC is an organisation which supports women who have touched the Scottish criminal justice system towards fulfilling their potential. We use the vehicle of chocolate making, branded as Grace Chocolates changing lives, to help the women become economically independent and grow in self-esteem and confidence. By engaging with Positive Changes the women have can engage with any of our 4 services: RISE our mentoring programme; Health & Wellbeing workshops; workplace experience and Making Positive Changes (MPC). Women choose how long they wish to engage and which programme or programmes are right for them RISE and Health & Wellbeing are delivered online while the work experience and MPC are delivered face to face. When working in our kitchen the women are involved in all aspects of the making and selling the chocolates and our customers include: individuals for gifts and treats; weddings; corporate organisations for serving and giving as gifts to their clients; restaurants and event companies to serve to diners; and other Public Sector organisations for gifts and serving to their guests.
We are a growing organisation and are looking for a person who has the flexibility, adaptability and ambition to grow as the organisation thrives.
The role
This is an exciting opportunity to join the organisation at this time in our development. This is a role you can help shape and develop. We are a small team and you will be a pivotal part of the organisation providing support to the rest of the team, including: the women we support; customers for the chocolates; the production team; the service delivery team; and management. No two days will be the same. You will respond to the needs of the day which will vary with the seasons, and the courses and programmes we are delivering at the time. You will be responsible for the smooth, efficient and effective operation of the organisation: you will meet with team members to ensure they are supported to conduct their role to the best of their ability; ensure our systems, processes and procedures best meet the needs of the organisation; and supporting and deputising for the CEO, as required.
Main responsibilities
• Plan, implement, monitor and control processes and procedures across a range of operational functions to deliver efficient and effective service while managing operational, financial and reputational risk.
• Demonstrate positive people leadership while developing and supporting staff. Agreeing and reviewing staff members targets and objectives so everybody can be the best version of
themselves. Reinforcing our positive team culture and working environment that makes this a great place to work.
• Ensure operational activities are consistent across the organisation while remaining on time and within budget
You will have:
• A passion to make a difference in the world and empathy for the aims and values of the organisation
• Experience of operational planning which may include but not limited to staffing, equipment and training
• Operational experience ideally gained in an organisation with a social purpose.
• The ability to priorities and change priorities to meet the needs of the organisation
• A desire to be proactive as well as the ability to be responsive when required
• A team spirit and can do attitude
• A willingness to adapt to our positive learning work ethos – every mistake is an opportunity for learning
• A skilled communicator who can deal sensitively and appropriately with difficult situations
• A proven track record of motivating staff in a leadership role
Application notes
If you are interested in this role, please send a copy of your CV and a covering letter outlining your experience for the role and why you believe you are best suited to be appointed to this position. Please also state your availability, any existing notice period and preferred hours and days of working. Send you email to: joyce@gracechocolates.co.uk
Closing date for applications: 9am on Monday, 29th May 2023
We encourage applications from all sectors of the community regardless of age, race, religion, sexual orientation as we are an Equal Opportunities employer. We particularly welcome applications from those with lived experience of the justice system.
Successful written applications will be invited to interview after which the successful candidate will be advised and a placement offered.
Owing to internal opportunities RASAC P&K are looking for experienced, motivated and committed workers to join our team.
This post involves managing a small team working to address issues around sexual exploitation, sexualisation and sexual violence. The post holder will oversee and contribute to the development and delivery of sexual violence prevention workshops to young people and adults in the community, alongside the delivery of high quality multi-agency training.
This post requires enthusiasm and creativity with a clear commitment to the value of prevention work in addressing sexual violence. We are looking for someone who can bring strong organisational and inter-personal skills alongside experience in youth work, training delivery and multi-agency working.
Experience in a supervisory / management role is essential as is working within a gendered analysis of Violence Against Women is essential.
Only women need apply under Schedule 9, Part 1 of the Equality Act 2010.
Successful applicants will be subject to PVG.
Helpline Administrator
- Part time
- £23,342 – £28,373 pro-rata
- Hybrid: Hybrid blend of home working and office, based in Rose Street, Edinburgh or can be entirely home based from anywhere in Scotland. Please talk to us about your flexible working requirements!
- Closing 12th August 2024
Would you like to be part of a vital helpline service? Scottish Women’s Aid is expanding our helpline team to enhance our support services and meet a growing demand. We are recruiting to a new position of Helpline Administrator to provide administrative support to the team that delivers Scotland’s Domestic Abuse and Forced Marriage Helpline.
Background
Scottish Women’s Aid manages Scotland’s Domestic Abuse and Forced Marriage Helpline and is also Scotland’s leading organisation working to end domestic abuse and promoting effective policy and practice responses for women, children and young people who experience domestic abuse. We are the umbrella organisation for 32 autonomous Women’s Aid groups delivering direct services to women, children and young people across Scotland.
What you’ll do
As a Helpline Administrator, you’ll provide varied administrative support to the Helpline Team, supporting the smooth operation of Scotland’s Domestic Abuse and Forced Marriage Helpline. You will work closely with the Helpline Manager and Helpline Operations Coordinator, as well as the team of Helpline Call Handlers. Your tasks will include arranging meetings, taking minutes, updating records and documentation, and assisting with the helpline rota scheduling. You’ll also play a key role in tasks such as collecting and analysing data, creating reports, supporting staff training, and maintaining up-to-date information systems. Your work will contribute to effective communication internally and externally.
What we need
We’re looking for someone passionate about our work and committed to the values of Scottish Women’s Aid. We need someone with strong organisational skills, excellent communication abilities, and the capacity to manage a variety of administrative tasks effectively. You’ll be proficient in using Microsoft Office, maintaining digital records, and using online collaboration and communication tools. The ideal candidate will be capable of working independently, using their own initiative, problem-solving skills, and effective prioritisation. You’ll contribute to a supportive and inclusive team culture and participate effectively within a mostly remote team.
What we offer
There are many reasons to work for Scottish Women’s Aid. We have a great working culture and our mission and vision attracts a brilliant staff team. Your hard work is rewarded with a package of support and benefits including:
Flexible working
We offer flexible hybrid working options for the majority of our employees. Some posts are eligible for full-time homeworking. We also offer flexibility for staff and work/life balance through a number of flexible working options such as flexi time, condensed hours, job sharing.
Pay
SWA are a Living wage employer, our pay and grading system offers a competitive starting salary and yearly progression.
Annual Leave
We offer a full-time annual leave entitlement of 30 days (210 hours) per year plus 10 Public Holiday days (70 hours) per year. Leave is accrued at the rate of 3.33 days (23.3 hours) per month.
Pension
SWA believes it's important that we help you save for your retirement so access to Nest pension scheme is given to all eligible employees. SWA contributes 10% of gross contractual earnings on the provision that the employee contributes a minimum of 3% towards their pension contributions.
Learning and Development
SWA supports and develops staff to ensure they have the necessary skills, knowledge and abilities. There is an internal schedule of training on key skills and knowledge relevant to all staff. There is also scope to attend ad hoc training for employees who are working to develop specific skills.
Enhanced Maternity and Paternity Pay
SWA offers staff who meet the criteria for Statutory Maternity Pay (SMP) an enhanced maternity pay of 20 weeks on full pay and 20 weeks on half pay.
Wellbeing
As part of SWA’s commitment to staff wellbeing, staff are offered access to a confidential 24/7 health and Wellbeing service with AIG which provides confidential advice, counselling and legal support to all staff, and where applicable, immediate family members.
Bike 2 Work
An interest-free loan to purchase a bike, can be arranged up to the value of £1,000.
Edinburgh Leisure Gym Subsidies
Edinburgh based staff are able to access Edinburgh Leisure facilities for the reduced price of £1 per session.
Helpline Call Handler
- Full time
- £27,021 – £31,609
- Hybrid/Remote: Hybrid blend of home working and office, based in Rose Street, Edinburgh or can be entirely home based from anywhere in Scotland. Please talk to us about your flexible working requirements!
- Closing 5th August 2024
Would you like to be part of a vital helpline service? Scottish Women’s Aid is expanding our helpline team to enhance our support services and meet a growing demand. We are recruiting three new full-time Helpline Call Handlers to work on Scotland’s Domestic Abuse and Forced Marriage Helpline.
Background
Scottish Women’s Aid manages Scotland’s Domestic Abuse and Forced Marriage Helpline and is also Scotland’s leading organisation working to end domestic abuse and promoting effective policy and practice responses for women, children and young people who experience domestic abuse. We are the umbrella organisation for 32 autonomous Women’s Aid groups delivering direct services to women, children and young people across Scotland.
What you’ll do
You’ll provide confidential support and information to individuals experiencing domestic abuse or forced marriage, as well as their families, friends, colleagues, and professionals supporting them. Responding by phone, email, web chat, and text, you’ll assess needs and risks, helping them plan for their safety and connecting them to appropriate services and resources. You’ll complete administrative tasks related to your helpline contacts and help maintain our information systems. Your empathetic and professional approach will ensure callers receive the support they need.
What we need
We’re looking for someone passionate about our work and committed to the values of Scottish Women’s Aid. You should have experience managing difficult and emotional interactions with sensitivity and empathy, and be able to work effectively under pressure. You’ll contribute to a supportive and inclusive team culture and participate effectively within a mostly remote team.
We’re looking for someone who has:
- At least a basic knowledge of domestic abuse and forced marriage, with a feminist understanding of how gender affects these issues.
- Excellent listening skills and the ability to communicate clearly with people from diverse backgrounds, both verbally and in writing.
- Ability to understand complex information and explain it simply.
- Trauma-informed, person-centred, non-directive, and non-judgemental approach.
- Confidence in using computer systems and completing administrative tasks.
- Enthusiasm for ongoing learning and development and a commitment to reflective practice.
What we offer
Comprehensive training will be provided to develop a specialist understanding of domestic abuse, forced marriage, and support options in Scotland, as well as practical helpline skills and procedures.
There are many reasons to work for Scottish Women’s Aid. We have a great working culture and our mission and vision attracts a brilliant staff team. Your hard work is rewarded with a package of support and benefits including:
Flexible working
We offer flexible hybrid working options for the majority of our employees. Some posts are eligible for full-time homeworking. We also offer flexibility for staff and work/life balance through a number of flexible working options such as flexi time, condensed hours, job sharing.
Pay
SWA are a Living wage employer, our pay and grading system offers a competitive starting salary and yearly progression.
Annual Leave
We offer a full-time annual leave entitlement of 30 days (210 hours) per year plus 10 Public Holiday days (70 hours) per year. Leave is accrued at the rate of 3.33 days (23.3 hours) per month.
Pension
SWA believes it's important that we help you save for your retirement so access to Nest pension scheme is given to all eligible employees. SWA contributes 10% of gross contractual earnings on the provision that the employee contributes a minimum of 3% towards their pension contributions.
Learning and Development
SWA supports and develops staff to ensure they have the necessary skills, knowledge and abilities. There is an internal schedule of training on key skills and knowledge relevant to all staff. There is also scope to attend ad hoc training for employees who are working to develop specific skills.
Enhanced Maternity and Paternity Pay
SWA offers staff who meet the criteria for Statutory Maternity Pay (SMP) an enhanced maternity pay of 20 weeks on full pay and 20 weeks on half pay.
Wellbeing
As part of SWA’s commitment to staff wellbeing, staff are offered access to a confidential 24/7 health and Wellbeing service with AIG which provides confidential advice, counselling and legal support to all staff, and where applicable, immediate family members.
Bike 2 Work
An interest-free loan to purchase a bike, can be arranged up to the value of £1,000.
Edinburgh Leisure Gym Subsidies
Edinburgh based staff are able to access Edinburgh Leisure facilities for the reduced price of £1 per session.
Owing to internal opportunities RASAC P&K are looking for experienced, motivated and committed workers to join our team.
This post involves the effective administration of the RASAC P&K Centre and will often be the first point of contact for all enquiries, including referrals from survivors, family members and external agencies.
Only women need apply under Schedule 9, Part 1 of the Equality Act 2010.
Successful applicants will be subject to PVG.
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