Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the
heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and
informed and that we are an effective organisation, that makes a lasting difference.
What is the role
Reporting directly to the Head of Service Delivery, you will be responsible for a team of Co-ordinators who in turn
manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at
local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s
organisational objectives are being implemented at a local level and have a role in business planning to ensure
that all service users within your local area are aware of, and have access to, the support they need. You will
be responsible for all aspects of people management for staff in your area, ensuring that employees and
volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.
Working 35 hours per week. Base location to be agreed however travel across the Ayrshire, Dumfries & Galloway,
Inverclyde and Dunbartonshire locality is an expectation of this role.
If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for
What you’ll need to be successful
- Educated to degree level or above (or demonstrable equivalent experience).
- Evidence of Continuing
- The ability to plan and organise complex workloads with shifting deadlines in order to meet specific targets,
ensuring quality output.
- Effective leadership /management style, ability to build confidence, motivate
and improve performance.
- Ability to deliver change using a range of influencing, negotiation,
facilitation and process skills.
- Excellent verbal and written communications skills, along with the
ability and confidence to develop effective internal and external relationships which deliver organisational
- Demonstrate digital approaches to your area of work.
- Ability to think in innovative ways
and skilled at problem solving.
- Strong and demonstrable focus on delivering outcomes for service
- Analytical skills – must be able to understand, collect, analyse, report and present
- Ability to prepare, manage and monitor budgets and resources.
- Over 2 years’ experience at line management level.
- Experience of influencing, communicating and working
collaboratively; building professional networks to enhance organisation profile.
- Experience of service
design and re-design approaches.
- Experience of strategic project development.
- Good working knowledge of the voluntary/charitable sector in Scotland.
- Excellent working knowledge of
- Willing to undertake statutory training as required by VSS.
- Knowledge of VSS and
the work we undertake.
- Highly self-motivated with effective leadership style and a self-managing “can do" attitude.
- Determination and willingness to take on new challenges and responsibilities.
- Willing to challenge stereotyping, prejudice, discrimination and bias.
- Ability to cope with rapid and sustained change and competing demands.
- Honesty and integrity.
- Strong approach to continuous learning, ability to reflect and offer ideas for personal and organisational learning.
- Ability to think of a vision for the future organisation.
- Willingness to travel to other areas within your locality on a daily/weekly basis.
- Willing to be flexible in working hours.
To find out more and apply please visit our
Closing date – Friday 3rd February 2023
Interview date - Panel interviews will be held on Monday 13th February 2023 at Dalziel House, 7 Scott Street,