This vacancy has now closed

Improvement, Standards and Engagement Team Assistant

  • Full time
  • £25,092 – £31,068
  • Bridgeside House, Edinburgh. Hybrid working available with some requirements for attendance at the office
  • Closing 30th September 2022

  • Advertised from 14th September 2022
  • 18 month Fixed Term Full time 9am-5pm Monday-Friday (35 hours per week) Secondments considered.
  • 40.5 days of annual leave including public holidays, Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme


The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

We also carry out independent reviews of decisions that councils have made on community care and crisis grant applications under the Scottish Welfare Fund.

We have an additional role as the Independent National Whistleblowing Officer, the final stage for the process for those raising whistleblowing concerns about the NHS in Scotland.

We are looking to recruit a new Team Assistant to join our Improvement, Standards and Engagement (ISE) team. The post-holder will play a pivotal role in the effective running of our team by providing administrative support across all functions of the team. The role will involve management of all shared team email inboxes and administration associated with incoming emails. You will also provide important administrative support for work led by colleagues in the ISE team, such as supporting our Child Friendly Complaints project and our Engagement and Communications Team.

To be successful in this role, ideally you will have a minimum of 1 year's general clerical or administrative experience. You will be able to demonstrate an eye for detail, strong administration and organisation skills, accurate data input skills together with excellent interpersonal skills

Application notes

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit for an application pack.

Alternatively, for further information, please contact 0131 243 0982 or

Closing date:14:00 on Friday 30 September 2022

Interview and Assessment: Week beginning 10 October 2022

All applicants will be notified of the outcome of applications from 5 October.

Please note we regret that we are unable to consider applicants previously unsuccessful at interview.

Equal Opportunities Statement:

We welcome applicants from all backgrounds and communities and in particular those that are currently under represented in our workforce. This includes, but is not limited to Black, Asian and Minority Ethnic candidates and candidates with disabilities.

We are committed to providing equal opportunities in employment and in the service provided to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, gender, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.

We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to all sections of the community. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.