Income Advice Officer x2
- Full time
- £30,724 – £33,253
- Edinburgh or Dundee and Glasgow
- Closing 27th September 2022
- Advertised from 13th September 2022
- 35 hours per week. Permanent.
- Competitive Reward Package
- Job reference-REQ02171
Role
At Bield our customers are at the heart of everything we do. We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people in Scotland to live independent and fulfilling lives.
Our motto is ‘Free to be’ – we strongly believe that older people should be free to make their own choices and be able to live as independently as possible. If you share our values, we’d love for you to join our team and help us on our journey.
We are currently looking to recruit two posts 1) East Scotland (Edinburgh or Dundee) and 2) West Scotland (Glasgow) to join our Customer Service Team as Income Advise Officer on a permanent basis. The working pattern for the two posts is up to 35 hours per week, Monday – Friday.
You will support customer engagement relating to benefits and income advice within a defined geographical area working with internal and external stakeholders and support in the delivery of strategic objectives. The Income Advice Officer will contribute to the continual development of Customer Services policies and procedures and promote good practice across the organisation relating to benefits advice and information.
Person Requirements
- Experience of developing services by supporting individuals and groups.
- Experience of working in social housing and understanding relevant policies and procedures.
- Experience of frontline service delivery and an understanding of different approaches that can be applied.
- Knowledge of welfare rights and the ability to interpret legislative changes and its impact.
- Commitment to working in partnership with internal and external individuals and organisations
- Full UK Driving License and a willingness to drive across Bield’s business areas
- Relevant qualification in welfare rights, Housing, Health and Social Care or an equivalent field at HNC (or equivalent or higher) level.Or, substantial relevant experience and evidence of continuous professional development within the welfare rights and debt advice sector.
Our Benefits
- Competitive salary, reviewed annually
- Car allowance
- Excellent holidays, up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- A range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress
- Flexible Working Hours Scheme
- Long Service Awards
- Occupational Sick Pay
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Application notes
Application closing date- 27/09/2022
We do not accept CV’s and applicants must apply using our application forms.
Candidates should apply using the external link to our website - jobs.bield.co.uk
If you require this information in an alternative format, please call the HR team.
This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.
Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146
Downloads
Care & Support Workers (older people)
- Full time or Part time
- £22,621 – £23,438
- Glasgow, Edinburgh, Galashiels, Girvan, Fife, Inverness, Stornoway, Duns and more
- Closing 29th April 2024
The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.
As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.
Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.
As well as a competitive annual salary, our valued team also benefits from:
- competitive hourly rates of £10.50 - £10.88 per hour
- guaranteed rota hours working between 7.30am & 10pm
- generous annual leave entitlement
- a choice of pension scheme with employer contributions
- flexible working policies
- access to extensive paid training and development opportunities
- a supportive and inclusive culture.
We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.
Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.
Are you passionate about making a positive difference in people’s lives and about the opportunities that Self-Directed Support brings to support each person’s individual journey?
Are you an experienced worker in health or social care, looking for an exciting and challenging personal development opportunity?
Do you have excellent Leadership qualities and a willingness and appetite for your own learning and development?
If your answer to these questions is “YES” - you may be the person we are looking for!
Key is a leading social care organisation that provides high quality, flexible support, to people with disabilities, some of whom have complex needs. We provide Self-Directed Support that has a clear focus on positive outcomes, tailored to meet individual needs of the people we support.
We are seeking a highly motivated, imaginative, and enthusiastic individual with a true commitment to personalisation to join our established management team in Dalmuir.
In addition to providing some direct support to individuals, the successful candidate will lead and manage a small team(s) of workers who provide personalised support to a number of individuals with a range support needs, gifts and talents. As part of our established and supportive management team, you will take a lead role in planning, co-ordinating and monitoring support to a number of people.
Our staff are our most important asset and as such we offer extensive training and development opportunities, including support to obtain relevant SSSC recognised qualifications.
Evening, weekend work and overnight support responsibilities are required as well as some support to workers out with ‘normal working hours’.
Who are we?
At Key we support people living in their own home, in their family home or in their community. We start by seeing the person first. The support we offer can range from just a few hours a week, a few hours a day to 24-hour support, including overnights.
Could you be Key?
Are you passionate about the positive differences and opportunities Self Directed Support can bring to each person’s individual journey?
Are you a highly motivated, confident, enthusiastic and experienced health or social care worker, looking for an exciting and challenging personal development opportunity?
Can you work creatively and flexibly in your day-to-day work to provide positive leadership and support to your team effectively?
If the answer is YES… then you could be Key!
What we offer you…
In return you will be part of a supportive, local team and will receive:
- 38 days annual leave inclusive of public holidays
- Public holidays are paid at double time
- Company sick pay
- Full training provided
- Support and funding to achieve an SVQ 3; PDA in Supervision and other professional development awards.
- Paid PVG Membership
- Eligible to apply for Blue Light Card/Blue Light Ticket Schemes offering discounts and savings
- Registered with Concert for Carers
- Eligible to register for a Costco Membership
- Credit Union Membership
- Cycle to Work Scheme
- Employee Assistance Programme
- Pension Contributions
What do we need from you?
In addition to providing direct support to individuals, some of whom may have complex needs, the main responsibilities of the Team Manager role include helping to plan, co-ordinate and monitor service delivery to individuals and to provide support, supervision and leadership to a small group of Support Workers.
Applicants must be able to work flexibly to meet the needs of the people we support. Evening, weekend work and overnight support responsibilities are required as well as some support to workers out with ‘normal working hours’.
Could you be Key?
Being a support worker is a role where you can make every day matter. It's a job with challenges that make your heart beat faster, where you can give something of yourself and empower amazing people on their journey through life.
At key we support disabled people of all ages to make every day matter.
We are passionate about being the very best employer we can be, ensuring our staff feel well supported and valued in their roles. As well as being part of a supportive, local team you will be eligible for:
• Hourly rate of £11.00* (Induction rate £10.90) - *pay award pending.
• Sleepover hourly rate of £10.90.
• Competitive annual leave and company sick pay.
• Enhanced pay for work on targeted Public Holidays.
• Paid Membership of Disclosure Scotland’s PVG Scheme.
• Full, in-depth training for your role.
• Fully funded SVQ qualification with support provided to achieve this.
• Employee Assistance Programme offering free confidential counselling, advice and support on a wide range of issues.
• A Workplace Pension.
• Free access to occupational health support.
• Credit Union Membership.
• Cycle to Work Scheme.
• Costco Membership.
• Blue Light Card/Blue Light Ticket registration which offer a range of discounts and savings.
• Concerts for Carers registration.
Join us and make every day matter! Support Workers and Relief Support Workers.
No experience necessary! Training and support will be given to help you achieve your full potential.
If you would like to get involved in support work but cannot commit to a contract due to other commitments, we also have opportunities for you to complement our existing workers by joining our relief register of bank support workers. This will mean you can work in a way that best suits you and fits with your life.
Latest news See more
