- Advertised from 21st June 2022
- 35 hours per week. Permanent.
Role
About Citizens Advice Scotland
Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.
The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.
Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.
Our Network mission:
• We help people navigate systems and access their rights
• We build resilience in local communities
• We support the realisation of human rights
• We help change policies and practices to ensure they work for people
About the job
The Data Governance Manager is a new role to develop and maintain a framework of data governance through the provision of support, expertise, advice, policy development and training to ensure that the Citizens Advice Network in Scotland continues to comply with the Data Protection Act 2018 (GDPR) and other associated and relevant legislation. Citizens Advice Network is made up of CAS and the member Bureaux who are independent charities with their own governance arrangements. You will be responsible for working with the Bureaux across Scotland and CAS colleagues to provide support and development services focused on how we manage our data both as independent organisations and collectively as a network. You will be the principal interface for data governance within CAS and between CAS and CAB.
You will have key individual responsibilities to deliver quality and compliance in data governance across CAS and the wider network and for supporting good practice in corporate records management. You will be responsible for supporting governance activities relating to the collection or creation, management, and use of data across CAS Network. You will also have responsibility for sections of the Membership Standards Committee work-plan that relates to data quality and improvement. The role focuses on data collected across CAS and from service users across Scotland that contributes to decision making when it comes to funding activities and advocacy for wider societal change. This role will also ensure reliability of records management across CAS and the production of information workflows based on business analysis for prevention and early intervention for our network’s clients to reduce negative outcomes. You will provide high quality, accessible and well managed data governance support to within CAS and also to Bureaux Chairs, Boards and Senior Management.
Working within a new Strategy, Governance, Performance and Risk Unit you will have support from a Data Improvement Officer, a Data Improvement Analyst and an externally employed Data Protection Officer.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
*This role is based in our Edinburgh office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of June 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.
For more information, please refer to the Job Pack which can be downloaded on our vacancies page.
CAS benefits:
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.
Application notes
How to apply
For further details and information on how to apply, please visit our website at cas.org.uk/about-us/current-vacancies.
In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
Equality & Diversity Monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
Downloads
We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.
This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.
The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.
Employee benefits
Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.
Core Duties
- Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
- Support advisers to produce accurate, legible and complete client records.
- Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
- Undertake advice work as and when required.
- Implement effective Triage Service
- Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
- Actively implement the Aims and Principles of the CAB service, together with its other policies.
Essential Criteria
- Delivery of advice and information services to clients.
- Ability to work without supervision
- Basic training skills
- Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
- Ability to analyse and interpret complex information
- Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
Desirable Criteria
- At least 2 years’ experience of supporting others in advice provision
- A working knowledge of CASTLE for the purpose of recording client cases
- Commitment to ongoing training
- Working within the voluntary sector
- Experience of supporting vulnerable clients
Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.
The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.
Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.
Victim Support Scotland – Empowering People Affected by Crime.
We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.
Who We Are?
Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan:
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role
This is an exciting opportunity to join our team as a Support Co-ordinator , working 14 hours per week.
- Thursdays 9-6pm
- Saturdays 10-4pm
The successful candidate must have access to their own vehicle and willingness to travel off the islands on occasion (e.g. for training or development activities)
Primary location: Lerwick, however you will be expected to cover throughout the locality is required.
Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.
If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.
What you’ll need to be successful
We are looking for someone who is experienced in a similar role and can evidence of continuing professional development, effective leadership style, able to build confidence, motivate and improve performance. Analytical skills, must be able to understand, collect, analyse, report and present data. The ability to challenge stereotyping, prejudice, discrimination and bias. Good working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working hours and able to travel as required.
Further details of this role are available in the Support Co-Ordinator - job description
Please note - This post will be subject to a satisfactory PVG check, references, and proof that you have the right to work in the UK.
What we offer?
When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.
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Could you help grow our income from Charitable Trusts and Foundations and make a lasting difference to the lives of the babies, children, young people and families we support?
You will be joining one of Scotland’s leading charities, where you will develop new and effective fundraising propositions to ensure we provide the best hospital experience possible.
We fund a variety of child and family services, innovative medical equipment, research and enhancements, giving you the opportunity to seek funds for a diverse range of projects.
Find out more about our values
Full list of the benefitsyou will receive while working for Glasgow Children's Hospital Charity.
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