Are you an experienced Estates and Operations Manager? We are looking for an experienced individual who understands our goals, to join our dynamic team of professionals.

At CHAS, we provide unwavering care across homes, hospices, and hospitals for children who may die young. We create moments of joy and support families at every step on this hardest of journeys.

The role

Children's Hospices Across Scotland is seeking a dedicated and experienced Estates and Operations Manager to ensure the smooth functioning of our properties and facilities across the organisation. In this critical role, you will oversee a dedicated internal team and external contractors, while ensuring compliance with statutory, legislative and Health and Safety requirements. You will lead a team, coordinating all hard facilities management services, day to day property management, implementing planned and preventative maintenance strategies and maintaining high industry standards for CHAS facilities. You will procure and lead on small projects working closely with our internal teams. Additionally, you will work closely with clinical and non-clinical staff in our hospices to meet the ongoing needs of children, families, staff, volunteers and visitors.

Key Responsibilities

• Develop and maintain a robust planned and preventative maintenance programme to ensure the safety, operation and compliance of the CHAS estate.
• Manage reactive maintenance activities, effectively prioritising requests and allocating resources.
• Oversee the development and delivery of the Asset Management plan and works programme, including condition surveys, informing budgeting and financial planning processes.
• Plan and execute capital works projects, from tendering to commissioning and overseeing project teams.
• Specify, tender, negotiate, and manage Estate, Hard FM contracts and services.
• Monitor and report on the assigned Estate Management and Hard FM budget, ensuring adherence to financial guidelines and preparing multi-year forecasts.
• Ensure statutory compliance, conducting assessments, audits, and inspections while maintaining relevant records.
• Lead sustainability and energy management efforts, promoting environmental action plans and managing utility contracts.
• Oversee security procedures and systems for all CHAS sites.
• Develop and maintain effective systems for estate data management.
• Manage the Hard FM Team, supporting staff development.
• Communicate effectively with Operations Manager Soft FM and Head of Facilities Management & Projects to address site issues and prioritise actions.

Requirements

• Degree/HNC/HND in a Property or Building Services discipline or five years' relevant experience in a similar role.
• Possess IOSH Managing Safely Qualification.
• Proactive with a positive attitude and excellent planning and prioritisation skills.
• Highly developed communication and collaboration skills with the ability to simplify technical information.
• Excellent analytical and problem-solving abilities, including the ability to make decisions under pressure.
• Knowledgeable in Microsoft Office (Word, Excel, Outlook).
• Wide and detailed knowledge of Hard FM Services, including electrical and mechanical systems.
• Experience in managing multi-site estates with both owned and leased premises.
• Demonstrated team management and organisational skills in a multi-disciplinary environment.
• Experience in contract management of outsourced services and suppliers.
• Detailed knowledge of statutory compliance and legislative requirements in property and facilities management.
• Experienced in the use of building management systems and project management.
• Budget management skills and experience.
• Ability to travel to each of our sites across Scotland.

Why CHAS?

At CHAS, we care for dying children and their families. However, we also care about you. Some of the benefits of a career at CHAS include:

• A robust induction programme.
• Development opportunities for your career and leadership progression, and the time to prioritise your personal development.
• A supportive and collaborative work environment.
• Opportunity to make a real impact on the community by delivering best-in-class services.
• Working across different parts of Scotland with diverse stakeholders.
• Flexible and hybrid working available.
• The opportunity to continue paying into existing NHS pension schemes (subject to eligibility), or membership of the Local Government Pension Scheme.

Further Information

CHAS support families across the whole of Scotland. Our Head Office is based in Edinburgh, and we have two hospices: Rachel House in Kinross and Robin House in Balloch. We also have our fundraising office in Glasgow, dedicated bases in Aberdeen and Inverness, and Shops in Dunfermline and Kinross.

As this role will closely support our hospices, we would like to speak to candidates who could base themselves from either Edinburgh, Kinross or Balloch and we do expect regular travel across these sites with predicted 3 days onsite/week, varying as needed. The remaining days can be worked remotely.

As a team we work flexibly and are happy to discuss how we can meet business needs while accommodating individual working patterns and requirements.

We are open to hearing from applicants who feel they could excel in the role but may not have all the skills listed above. If you have a strong core skillset within Estates and Operations Management and are eager to learn, we encourage you to apply

This post is subject to a Basic Disclosure Scotland check.

Would you like to make a difference to a person’s quality of life? Would you like to learn BSL while being paid? We are looking for caring and motivated Support Workers to support deaf BSL users to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access, and opportunity.

As well as our outreach service in Edinburgh, we are expanding our service provision in Glasgow and are looking for people who can make a major contribution to our plans for innovation and growth and who have the commitment and enthusiasm to contribute to the work of our support services to Deaf people throughout Edinburgh and Glasgow.

You can find out more about us at deafaction.org.

About you

We are looking for people who are caring, fun, motivated, willing to learn and show initiative. However, you would need some experience of working in a support service and managing /overseeing a team.

We will provide on the job training with the opportunity to complete formal qualifications in social care. If you have knowledge of BSL, or are a BSL user that is a bonus, however we will provide training if not.

The ideal candidates will be fully committed to our values, which can be found on our website.

The role

You will be leading a team to support *deaf people living in the community. As well as leading a team you will be lone working in the community, delivering a person-centred service supporting deaf people within their own living environment, to enable them to fully participate in the decisions affecting their lives, ensuring that wherever possible, service users benefit from informed choice, control, and independence. This will include both activities at home and within the community which will promote independence and social inclusion.

You will be accountable to the Support Services Area Manager. By working together, you will ensure that a consistent, high quality support service is provided to deaf service users in their own homes, and that staff are supported to develop and maintain such a service.

Due to the nature of this role, its essential that you can drive and have access to a car.

*deaf: this to includes Deaf Sign Language users, deafened, deafblind and hard of hearing people.

You will be asked:

• To actively monitor and develop individual and team performance by ensuring effective supervision and Performance Development Reviews/Reports (PDRs).

• Be responsible for any risk assessments at the service users home as part of your Health and Safety responsibilities.

• To provide clear direction, co-ordination, feedback, and day to day line management for the work of a delegated group of staff. Thus, ensuring their motivation to provide outcome focused, person centred services.

• To assess any new service users for the service and match them with staffs.

• To be involved in recruitment for new staff for the service.

• To take an active role in assessments / recordings and to work with service users to develop their skills and abilities to achieve identified outcomes.

• To assist service users with personal care tasks where appropriate.

• To be involved, as appropriate, with all household tasks, maximising service users’ participation.

• To record the day-to-day finances (where relevant) and household budgets of service users.

• To enable service users to access information to be fully informed of their rights and valid expectations from the service provided.

• To ensure the health, safety and security of individuals and their environment.

What is on offer? What do we offer?

• Occupational pension scheme with employer contributions of 6%.

• 32 days leave pro rata (including bank holidays) pro rata for part time.

• 24/7 access to an Employee Assistance Programme provided by Health Assured.

• In-house Mental Health First Aiders.

• Access to the Cycle to Work Scheme and IT Voucher Scheme.

• Ongoing support for learning and development through our PDR process

• Death in service benefit