This vacancy has now closed

Business Support Manager

  • Full time
  • £32,524
  • Glasgow office-based
  • Closing 10th April 2022


  • Advertised from 25th March 2022
  • 37 hours per week - Flexible working hours considered. Permanent.
  • 210168

Role

The National Lottery Community Fund is the largest funder of community activity in the UK – we support people and communities to prosper and thrive.

National Lottery players raise an incredible £30 million a week for good causes. This money funds projects and activities that transform communities, protect our heritage and enrich lives through arts, sports and culture. We are proud to be one of 12 distributors responsible for awarding this funding across the UK.

Thanks to National Lottery players, last year we were able to award over half a billion pounds of life-changing funding to UK communities, supporting thousands of projects making a real difference to people’s lives.

Over eight in ten of our grants were for under £10,000 going to grassroots groups and charities across the UK doing great things to support their communities, during a particularly tough time.

We also distribute non-National Lottery funds, working closely with Government on funding for important issues, such as tackling loneliness, multiple and complex needs, mental health and distributing Dormant Accounts money.

Over the last five years we’ve awarded a total of £3.4 billion, of which £2.7 billion is National Lottery money.

We fund things that matter – whether helping communities respond positively to national, regional or local priorities, or helping the UK achieve its big social ambitions. Our grants range from £500 up to multi-million-pound programmes – supporting people and projects to do extraordinary things and bring great ideas for their community to life.

About the role

The Business Support Manager is an integral role within the Scotland Directorate, leading a small team that supports the smooth functioning of our Glasgow office – the behind-the-scenes glue that keeps us operating effectively and efficiently!

This is a busy and varied role which covers wide-ranging span of responsibility including local facilities management, co-ordination of both recruitment activity and learning and development activity, budget management and reconciliation as well as managing the delivery of general administrative support to our teams in Scotland.

You will manage, coach and develop a team of four Business Support Assistants, ensuring that the needs of internal and external customers are met and work is completed to a high standard. A strong focus on customer service is therefore essential.

You will also work closely with colleagues in the Scotland Directorate and across the UK to ensure that the processes are consistent and effective and to ensure that corporate support services, including recruitment and learning and development, are as tailored as possible for the local context.

You will regularly be involved in working groups and project teams to review processes and deliver improvement activity and will be expected to lead on local engagement and rollout of associated activity.

No two days are ever the same in this role and you should always be prepared for the unexpected. This role will suit someone with a positive, can-do attitude who thrives under pressure.

Essential criteria

  • A strong focus on customer service including the ability to build and maintain effective working relationships with a wide range of customers including, local and organisation-wide colleagues, grantholders and suppliers.
  • Experience of leading and developing a team and the ability to create a positive working environment
  • Excellent planning and organisational skills and the ability to prioritise competing demands within both individual and team workload
  • Experience of managing small projects and working as part of project teams

Desirable criteria

  • Experience of managing facilities, co-ordination of recruitment activity, co-ordination of learning and development activity and/or budget management
  • Ability to work flexibly, including occasional out of hours work

For you

We seek to develop our staff and offer a wide range of personal development opportunities.

We offer a wide range of generous benefits including:

  • Generous annual leave and company pension scheme
  • Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
  • Enhanced paid maternity, paternity and adoption leave
  • Season ticket and cycle to work loans
  • Paid volunteering leave

Equal opportunities

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – we are committed to equity, diversity and inclusion and work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (B.A.M.E) backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and will proactively make reasonable adjustments if needed through the recruitment process and during employment. This can be related to a physical and mental health conditions.

We are also proud to be a Stonewall Diversity Champion, supporting our commitment to being a great place to work for lesbian, gay, bisexual and transgender (LGBT) staff.

Application notes

Closing date: 10th April 2022

Interview Date: Friday 22 April 2022

If you would like to have a discussion ahead of applying, please email Kirsty Nairn, kirsty.nairn@tnlcommunityfund.org.uk

To apply, please visit our website.