Join us as an Operations Manager in East Dunbartonshire.

Our team in East Dunbartonshire is recruiting for an Operations Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.

Job Description

We are looking for a driven, dynamic & compassionate individual to lead our East Dunbartonshire Young People & Family Service. Our service provides free, confidential support to Young People and Families who are affected by their own or a loved ones substance use. We deliver a wide range of interventions including one to one support sessions, structured group-work, wellbeing activities. We can also provide in-house Cognitive Behavioural Therapy.

You will strive to work collaboratively with partners and local communities, ensuring that we are as accessible as possible and that we deliver trauma informed support with the principles of a Recovery Oriented System of Care at the heart of all that we do. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go. An SVQ Level 4 in Social Services and Health care & driving licence would be desirable for this post.

This is a permanent, full-time role working 37.5 hours per week between Monday - Friday 9am to 5pm, with some evening and weekend flexibility as required. The salary for this position is £29,272.60 per annum.

Company Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Essential Skills

The most important thing you can bring to this role is clear and inspirational leadership. We’re open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We’re most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You’ll have the support of a Head of Service Delivery and a wider team of experienced and dedicated stakeholders across the organisation.

If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application.

You should have:

• Experience in drug and alcohol support services, or in an equivalent social care setting
• A proven track record of managing and supervising others
• Experience working with vulnerable people (Young People and Adults)
• SVQ Level 4 in Social Services and Health care (or be willing to complete this)
• Experience of partnership working and within multidisciplinary teams
• Experience of working within community based services
• Ability to develop and lead a cohesive team
• Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
• Strong communication skills, both verbal and written

About Us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.

Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.

Elpis Trust delivers a person centred housing support service to 19 young women who are experiencing homelessness or are care leavers aged between 16-25 years. The supported accommodation is based in the Core service and satellite flats in the Ruchill and Maryhill area of Glasgow. Elpis provides a high-quality support service which addresses young woman’ identified and assessed needs and reflects the aims of the service to work within relevant organisational and statutory policies, including health and safety, employment and equality laws. This includes adhering to Scottish Social Services Council codes of practice, National Care Standards and contractual requirements. Staffs work closely with the young women to write up support plans and deliver an individually tailored service, utilising Ladders to Success and GIRFEC, SHANARRI Outcomes.

Job Purpose:

To have specific working responsibility at present for 19 vulnerable young women, 9 living in the Core building and 10 in scatter flats (to include mother & baby flats) in the Ruchill and Maryhill areas of Glasgow.

Key Responsibilities:

• Provide direct support to young women who have experienced homelessness and/or have a variety of complex emotional and mental health needs.
• Provide support to young women in all areas of service.
• Establish a supportive relationship with each young woman, enabling them to maximise their own resources in order to improve their quality of life, and to assist each young woman to be as independent as possible in all aspects of their daily life, in line with their support plans.
• On a daily basis assist and support young women to carry out identified housing support tasks to ensure that they maintain and sustain their accommodation and be flexible and responsive to meet the changing needs of the young women, as well as the housing support service itself.
• Problem solve unexpected and difficult issues that may arise during shift and deal with challenging behaviour when lone working, use own initiative in order to support the young women’s complex issues, and make decisions based on current assessments of risk, following set risk assessments protocols and procedures.
• Resolve complex young women issues, involving discussion with colleagues and relevant agencies through reviews and meetings, ensuring correct procedures are followed.
• Risk assess young woman’s needs and actions and consult with appropriate people such as line manager, social worker, case worker.
• Complete and update all relevant paperwork including housing support plans, risk assessments and case notes for each young woman, complying with National Care Standards, SSSC Codes of Practice, GIRFEC model of outcomes (SHANARRI) to ensure person centred service delivery and to meet service aims.
• Complete regular health and safety welfare checks of the young women, the building environment and equipment, reporting and dealing with any issues raised during these checks.
• Inform line management of any areas of concern or significant change when delivering young women support, to ensure that appropriate risk assessment is undertaken.
• Carry out all duties in compliance with Elpis Trust’s policies and procedures.
• Actively participate in 3 monthly support, supervision and observation.
• Work closely with and with direction from the Duty Manager, to plan and deliver young women’s identified support needs.
• Work co-operatively as part of a team including attending and contributing to team meetings and work in co-operation with other members of the support team, as well as colleagues from other agencies.
• Communicate in a knowledgeable, confident and professional manner with external agencies, including social workers, case work team, commissioning team, carers and relatives of young women. This may include email, telephone calls, letters or face to face meetings.
• Communicate with other team members in a respectful and supportive manner in order to promote positive team work and cohesion.
• Ensure the young women’s views and wishes are central to your work and encourage a high level of young women participation.
• To actively participate in identified training, on-going supervision and performance development.

Note: Duties will be reviewed and modified in line with the exigencies of the service.

Knowledge, education, qualifications, competences and experience:

Essential:

• Membership of the Protecting Vulnerable Groups Scheme.
• Able to meet registration requirements with Scottish Social Services Council, Health and Social Care at S.V.Q. level 3, or be willing to achieve qualifications within specified timescale.
• Have an awareness of relevant National Care Standards and their application to work practice.
• Understand and adhere to the Codes of Practice from Scottish Social Services Council.
• Willing to maintain and enhance own knowledge, practice and competency.
• Previous experience working in Social Care.
• Be registered with SSSC or apply for registration within three months of start date.

Desirable:

• Experience of working with vulnerable young women and an understanding of the issues and needs involved.

Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.

Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.

We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.

If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!

Your main duties will include but not be limited to:

• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us

Why Ark?

• No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.

In return for your valuable contribution, Ark will also offer you:

• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.

Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.

Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.

We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.

If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!

Your main duties will include but not be limited to:

• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us

Why Ark?

• No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.

In return for your valuable contribution, Ark will also offer you:

• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.