Senior Welfare Rights Officer (Job share considered)
- Full time
- £28,500 – £30,000
- North Lanarkshire
- Closing 4th April 2022
- Advertised from 14th March 2022
- 35 hours per week. Permanent subject to funding.
Role
To provide an independent Welfare Rights and Tribunal Service across North Lanarkshire. This will include ongoing casework, up to and including representation at the 1st Tier/Upper tribunal. Overseeing this service delivery and working closely with other WRO’s based within CABx across North Lanarkshire.
Key Responsibilities
- Improving access to benefit entitlements, maximising income and accessing services promoting social inclusion
- Carry ongoing casework associated with this post at review and appeal level. Assisting clients prepare for benefit appeals, research and draft written and legal submissions
- Work with and on behalf of clients to process conclusion
- Maintain accurate case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation
- Prepare and present cases to the appropriate statutory bodies and/or 1st tier/upper tribunal
- Ensure that all work conforms to the bureau's systems, procedures, Citizens Advice Quality standard and National Standards Level II/III
- Ensure that all duties are carried out within the aims and principles of the Citizens Advice Bureau service.
- Maintain a library of reference material and case law.
- Make appropriate referrals to ensure clients receive the best service
- Produce a detailed work plan which fits in with the key objectives of the service
- Liaise and assist with the training of staff and volunteer advisers in relation to welfare benefits
- Build on existing relationships with external agencies/other bureaux and form new working relationships
- Adopt a holistic approach, identifying other related problems
- Develop a robust referral system both internally and externally
- Assist in developing and gathering evaluation feedback from service users and partners
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service and the organisation
- At all times, demonstrate commitment to the aims and policies of the CAB service
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
Social Policy
- Assist with social policy work by providing information to drive change and highlight inequalities
- Monitor service provision to ensure that it reaches the widest possible client group
- Alert other staff to local and national issues
Professional Development
- Keep up to date with legislation, case law, policies and procedures relating to welfare law and undertake appropriate training internally and externally
- Advocate the Citizens Advice Bureau at all times
- Prepare for and attend supervision sessions/staff meetings/working group meetings as appropriate
- Assist with project initiatives for the improvement of services
Person specification
Knowledge, skills and experience
Essential
- Experience of preparing, planning and delivering briefings, reports and tribunal papers
- Experience of working with people with multiple and complex needs
- Ability to work without supervision and prioritise workload
- Experience of using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, online applications, internet and email etc
- Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner.
- Excellent organisational skills
- A proven ability to work effectively with a wide variety of stakeholders.
- A commitment to the aims, principles and policies of Citizens Advice Bureau
- Ability to operate as a team player and communicate effectively with colleagues and managers
Desirable
- A specialist knowledge of tribunal representation
- Experience of managing a small team
- Completion of Citizens Advice Bureaux Adviser Training Programme
- Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
Additional requirements
- Make Home visits to clients or work from any of NL bureaux or outreach locations
- Travel to visit other organisations and venues and attend meetings
- Occasionally undertake work out of hours
Employee benefits
Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.
Application notes
Closing Date: 04/03/2022
Interviews: TBC
For further details and information on how to apply, please contact evelyn.anderson@airdriecab.casonline.org.uk.
Equality & diversity monitoring
To help Airdrie Citizens Advice Bureau monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: andrew.potts@airdriecab.casonline.org.uk
The Airdrie Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Charity number: SC012238 Charity name: Airdrie Citizens Advice Bureau
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tsiMORAY’s Board Members have played a vital role in guiding our organisation since we began in 2012. Their leadership and insight have helped us grow and evolve.
We now have vacancies for new Board members.
The Board is the legal and financial authority for tsiMORAY. As a member, you will act in a position of trust on behalf of the community, ensuring strong governance and a clear direction for our organisation. You’ll be part of shaping real change in Moray’s communities, tapping into the heart of local life.
About tsiMORAY
We are Moray’s Third Sector Interface. We support local charities, community groups, and social enterprises, helping them connect, grow and thrive. We do this by offering guidance, building capacity and linking them with the people, partners and resources they need. We also manage and distribute funds, support volunteering and help co-ordinate Moray’s Climate Action Network. In addition, we are the accountable body for the Moray Local Action Group, a group leading community-led local development in Moray.
Why join us?
The third sector plays a vital role in Scotland’s economy and communities. In Moray, it’s tackling complex challenges, from social issues to climate action. As a Board member, you’ll help ensure we remain strong and effective in supporting our local sector and making a difference where it matters most.
What we’re looking for
You don’t need to know everything; we value a mix of skills and perspectives. We seek people who can offer ethical judgment, constructive thinking and a strong commitment to teamwork and community. This year, we are particularly interested in candidates with one or more following skills and experience:
- Finance and audit in a charity setting
- Funding and sustainability
- Human Resources and people culture
- Legal and compliance
- Digital and data
- Understanding of the third sector and its values
tsiMORAY values equity and inclusion and is committed to ensuring our Board reflects the diversity of Moray’s communities. We particularly welcome applications from individuals from underrepresented groups and invite applicants to share any relevant information in their application if they wish.
This post aims to provide practical money and debt advice to people struggling with their finances, supporting them to solve their debt, maximise their income and help them achieve financial stability. This holistic advice will be independent, free, impartial and confidential and delivered to Association standards and will address underlying issues of poverty facing many of the residents living in Bellshill.
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
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