In-court Adviser (Job share considered)
- Full time
- £26,500 – £28,500
- North Lanarkshire
- Closing 28th February 2022
- Advertised from 10th February 2022
- 35 hours per week. Permanent subject to funding.
Role
To provide quality advice and representation services to unrepresented litigants attending Airdrie Sheriff Court with mortgage repossession, rent arrears, sequestration, simplified procedure claims and where required refer clients on to appropriate agencies.
Clear commitment to access to justice, principles of CAB Service and customer care. The successful candidate will be subject to standard disclosure.
Key Responsibilities
- Offer emergency representation and diagnostic advice to unrepresented clients, in mortgage repossession, rent arrears, sequestration, simplified procedure claims and any other suitable areas as required
- Provide accurate, impartial information regarding clients’ legal position; identify and explain all options and courses of action
- To liaise with the Sheriff Clerks Department of Airdrie Sheriff Court and other agencies to maintain referral procedures and develop effective working relationships
- To liaise with other agencies such as the local authority housing departments and work with these agencies towards the development of a seamless service to the public
- To work with the aforementioned agencies in the pursuit of a preventative approach to problems that lead to legislative action
- Work with North Lanarkshire Legal Services Coordinator in order to promote the project to partner agencies linking with local CABx, statutory and voluntary agencies
- Carry ongoing casework associated with this post, research and draft written and legal submissions
- Work with and on behalf of clients to process conclusion
- Maintain accurate case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation
- Ensure that all work conforms to the bureau's systems, procedures, Citizens Advice Quality standard and National Standards Level II/III
- Ensure that all duties are carried out within the Aims and Principles of the Citizens Advice Bureau Service
- Maintain a library of reference material and case law
- Produce a detailed work plan which fits in with the key objectives of the service
- Liaise and assist with the training of staff and volunteer advisers in relation to this post
- Adopt a holistic approach, identifying other related problems
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service and the organisation
- At all times demonstrate commitment to the aims and policies of the CAB service
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
Social Policy
- Assist with social policy work by providing information to drive change and highlight inequalities.
- Monitor service provision to ensure that it reaches the widest possible client group.
- Alert other staff to local and national issues.
Professional Development
- Keep up to date with legislation, case law, policies and procedures relating to housing and other court related legislation and undertake appropriate training internally and externally.
- Advocate the Citizens Advice Bureau at all times.
- Prepare for and attend supervision sessions/staff meetings/working group meetings as appropriate.
- Assist with project initiatives for the improvement of services.
Person specification
Knowledge, skills and experience
Essential
- Educated to degree level or have equivalent relevant experience
- Extensive and recent experience of civil court procedures & representation particularly within Sheriff Court system
- Experience of working in the legal/advice sector.
- Experienced in using and constructing Spreadsheets and Databases; using word processing packages and IT systems. Experience of preparing, planning and delivering briefings and reports.
- Experience of working with people with multiple and complex needs.
- Ability to work without supervision and prioritise workload.
- Experience of using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, online applications, internet and email etc.
- Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner.
- Excellent organisational skills.
- A proven ability to work effectively with a wide variety of stakeholders.
- A commitment to the aims, principles and policies of Citizens Advice Bureau
- Ability to operate as a team player and communicate effectively with colleagues and managers.
Desirable
- A qualification in Scots law to LLB level or equivalent
- Knowledge and competence to SNS Type II/III of housing, debt and diligence law
- Experience and competence in accordance with the Home Owner & Debtor Protection (Scotland) Act Guidance for Lay Representatives
- A Specialist knowledge of the court system
- Experience in using referral systems
- Experience of using CASTLE/case management systems
- Completion of Citizens Advice Bureaux Adviser Training Programme
- Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
Additional requirements
- Travel to visit other organisations and venues and attend meetings.
- Occasionally undertake work out of hours
Employee benefits
Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.
Application notes
For further details and information on how to apply, please contact evelyn.anderson@airdriecab.casonline.org.uk.
Equality & diversity monitoring
To help Airdrie Citizens Advice Bureau monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: andrew.potts@airdriecab.casonline.org.uk
The Airdrie Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Charity number: SC012238 Charity name: Airdrie Citizens Advice Bureau
Downloads
This post aims to provide practical money and debt advice to people struggling with their finances, supporting them to solve their debt, maximise their income and help them achieve financial stability. This holistic advice will be independent, free, impartial and confidential and delivered to Association standards and will address underlying issues of poverty facing many of the residents living in Bellshill.
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
Citizens Advice Edinburgh (CAE) are looking to recruit an Advice Services Manager to join our Management Team, in delivering high quality and accessable advice and support to people in Edinburgh and its surrounding communities.
You will be joining the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.
You will also be part of a community led organisation, with a substantial profile, making a real difference to your local community and supporting those in greatest need.
Advice Services Managers oversee our day-to-day advice service, recruit, support and supervise a team of staff and volunteers, provide expert knowledge and quality assurance and represent the organisation in campaigning for changes to policies and legislation on the issues that impact the lives of people in Edinburgh and across the UK.
For more information, please see the detailed Job Pack, including Role Description and Person Specification and visit our website at citizensadviceedinburgh.org.uk
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