Changeworks runs a very successful fuel billing, energy advice and advocacy service for vulnerable householders across Edinburgh, East Lothian, West Lothian, Midlothian, Borders, and Highland regions. We are seeking several Administrative Advisors to provide high quality energy efficiency advice to our clients, as well as excellent administrative support to the Affordable Warmth Services Team.
The ideal candidate and the role
The successful candidate will be an enthusiastic individual with excellent customer service skills. This is a varied and flexible role, working as part of a team, supporting a busy department. As the first point of contact for vulnerable clients you should be a confident communicator, with an excellent telephone manner. You will also deliver advice face to face at outreach events. You will have experience working with databases and IT packages such as Outlook, Word, Excel working to a high level of accuracy throughout.
In return you can expect
We will start to grow your knowledge of services straight away, including full training on the topic of energy efficiency advice. Further training in all the relevant operations and tasks will also be provided. Due to the nature of the role, training will be ongoing to ensure that employees are kept up to date with developments and new technologies.
Benefits
We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.
To apply: please visit our website to complete an online application - Jobs | Changeworks
Closing date for applications: 11am, Monday 21 February 2022
Interviews:
Short telephone interview: Monday 28 February and Tuesday 1 March 2022.
Face to face interview: (virtual via Microsoft Teams) week commencing Monday 7 March 2022.
Start date: Monday 4 April 2022 or sooner. Please note there will be training over 6 weeks in April and May that successful applicants will be expected to attend.
For further information about this post please contact Ewan Fraser ewanfraser@changeworks.org.uk
At Changeworks we remain working at home, where possible, in line with Scottish Government advice.
This post would have typically been office based. However, we are currently designing our new ways of working. Over the coming months we will be looking to offer increased flexibility about where we work, in a hybrid of home and office base depending on the needs of each role.
Changeworks ~ delivering positive low carbon living