Purpose of role

As the Business Support Officer, you will play a key role in supporting the smooth and effective running of Capella’s central operations. Your work will ensure strong governance, robust data protection practices, and high-quality organisational coordination, helping us deliver meaningful impact for the people we support.

You will be a trusted source of support to the Senior Management Team and Board, enabling strategic decision-making that advances our mission. Through strong administration, excellent organisation, and attention to detail, you will help safeguard our organisational integrity while contributing to a positive, collaborative charity environment.

What we offer:

• A full and robust training and induction programme, including access to additional training during the course of employment
• Holiday entitlement of 36 days from the start of employment
• Free Confidential Employee Counselling Service
• Flexible and agile working
• Family-friendly policies, including family-friendly working hours (8.30 am – 4.30 pm Mondays to Thursdays and 2pm finish on Fridays)

About Capella

At Capella, we believe in lasting change through lifelong learning, because everybody deserves to thrive.

Capella is a registered charity that runs a number of charitable services, including Teens+, a transitional education project for young adults with complex and severe communication needs and Sleep Action, the UK’s oldest sleep charity and leading provider of sleep support, training, and resources in the UK.

Capella is a great place to work with fantastic people, strong values and a clear sense of the difference we make. 94% of our team are proud to work for our organisation and 98% think we take positive action on health and wellbeing. We invest in our staff and offer extensive training and mentoring opportunities. As a growing organisation, we want to attract ambitious staff with a desire to achieve great things. If this sounds like a journey you’d like to join us on, we would love to hear from you.

Capella was awarded Employer of the Year at the Edinburgh Chamber of Commerce Awards 2023 and is nominated for the Outstanding Leadership Award at this year’s Scottish Living Wage Awards.

Our values

For us, it’s not so much about what you know, but your attitude and values that are most important. We will provide full training on what you need to know, but you must be able to live our values:

Tailored – We always put people at the centre of our work.

Humour – Great things can be achieved when we are happy and have fun.

Resilient– Flexibility, confidence and creativity turn challenges into opportunities.

Integrity – Passion and professionalism are vital for all involved in our organisation.

Value– Everybody deserves respect and we are enriched through our differences.

Empathy – Compassion and care are in everything we do.

Purpose of role

We help young adults with additional support needs to realise their potential by providing person-centred education, life and social skills.

Under the guidance of the Deputy Head of Service, the Centre Manager will be responsible for the co-ordination, management and supervision of a staff team in the delivery of the TEENS+ Programme at the Ravenscroft Centre. The post holder will work closely with other members of the MDT team to ensure successful delivery of education programmes to our students in line with the organisational values.

The successful applicant for this post will be required to join for membership of the PVG (Protection of Vulnerable Groups) Scheme.

What we offer:

• A full and robust training and induction programme, including access to additional training during the course of employment
• Holiday entitlement of 36 days from the start of employment
• Free Confidential Employee Counselling Service
• Flexible and agile working
• Family-friendly policies, including family-friendly working hours (8.30 am – 4.30 pm Mondays to Thursdays and 2pm finish on Fridays)

About Teens+

Teens+ is a charitable service provided by the non-profit, Capella. Teens+ provides post-school education and lifelong learning services for young people with complex communication needs, including autism and learning disabilities. It is based in four centres (Gilmerton, Liberton, Leith and Musselburgh).

The service is person-centred and individualised to ensure each student, regardless of their needs, can reach their fullest potential.

Our values

Tailored – We always put people at the centre of our work.

Humour – Great things can be achieved when we are happy and have fun.

Resilient – Flexibility, confidence and creativity turn challenges into opportunities.

Integrity – Passion and professionalism are vital for all involved in our organisation.

Value – Everybody deserves respect and we are enriched through our differences.

Empathy – Compassion and care are in everything we do.

Finding strength through support.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups, and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

We’re looking for an enthusiastic and motivated individual to join the Engagement Team in Scotland. As this post will cover the Highlands of Scotland, ideally you will be based in that region.

Reporting to the Engagement Lead for Scotland the (Engagement Officer) will raise awareness of stroke and our support offers, engage with key stakeholders to gain a better understanding of the needs of stroke survivors in rural communities across the Highlands to develop a model of approach that can be utilised to reach more stroke survivors and their families across rural Scotland.

Key responsibilities will include:

• Raising awareness of our universal services and resources with stroke survivors and carers.
• Working with both primary and secondary care healthcare professionals, ensuring they know what resources and services are available to signpost patients to, including our Helpline, telephone befriending, online community and activities.
• Listening to a wide network of stakeholders, including charities, healthcare professionals and community networks, to raise the profile of stroke and create a report on identified local needs.
• Gaining a better understanding of the best way to reach and support people affected by stroke in remote and rural communities, informing our work nationally.
• Identifying and recruiting stroke survivors/carers who are willing to share their lived experience and act as Connectors.
• Helping Connectors set up and run novel support services (e.g café groups, cooking classes) in their local community.

You will have experience of:

• Working with and supporting a wide range of stakeholders
• Managing and developing volunteers
• Working with support groups
• Supporting networks
• Working in partnerships with other organisations including those in the voluntary sector, health and social care
• Working in advocacy, campaigning, community engagement and development
• Developing support using co-production with service users
• Collecting data and producing reports
• Being adaptive to best meet the needs of the people we support
• Knowledge of key policies including General Data Protection Regulation (GDPR), safeguarding and health and safety
• Addressing health inequalities and championing diversity internally and externally
• Excellent IT skills
• Excellent communication skills, including confident public speaking skills
• Behaviours and Competencies

This role requires extensive travel across the Highlands. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, applicants must be based in the Scottish Highlands and have the right to work in the Scotland.

Who We Are

We are Scotland’s leading youth homelessness charity. We believe that no young person should ever face homelessness. That’s why we deliver bold, youth-specific solutions, built around young people’s experiences and what evidence tells us works.

We support young people to avoid and move on from homelessness, helping them build the confidence, skills and stability they need to thrive in adulthood. We also influence policy and practice to create a Scotland where no young person is left behind.

We don’t follow the system, we change it, continually championing the voices and experiences of all young people.

Context

Rock Trust delivers the Upstream prevention project in schools and the post holder will work with the Upstream Team, pilot schools and education departments to create a toolkit for the implementation of Upstream. This will involve working with current pilot schools to document the changes required in school systems, the challenges and how to overcome them and an assessment of the resources required to deliver Upstream. The Ask & Act Education Manager will use this learning to create a toolkit and implementation plan to be used for national implementation.

This role is responsible for:

• Coordinating work with multiple local authority Education departments, senior leaders and cross-sector partners (Housing, Social Work, Health, third sector)
• Designing and documenting processes, guidance and training materials that enable schools to embed early identification of housing risk
• Capturing learning, gathering data and producing a national implementation framework
• Ensuring all activity aligns with statutory duties, local contexts and Rock Trust’s prevention approach

The Ask & Act Education Manager will need to be methodical, have strong report writing skills and interpersonal skills to co-ordinate the information gathering and documenting. They will be responsible for delivering the toolkit to a high standard, making a lasting contribution to Scotland’s homelessness prevention system.