About Order of Malta Dial-a-Journey Trust:

Order of Malta Dial-a-Journey Trust is a charitable organisation providing vital passenger transport services across Central Scotland. Each year, the Trust completes over 45,000 passenger journeys using a fleet of modern, wheelchair-accessible minibuses.

Their services support a wide range of community needs, including door-to-door transport for people unable to use conventional public transport, social services transport, additional needs school transport (ASN), further education transport, NHS patient transport, and self-drive vehicle hire for eligible groups. In addition, the trust operates two Shopmobility centres in Stirling and Falkirk, providing wheelchair loan and hire services.

Every service they deliver is designed to ensure that passengers, many of whom are vulnerable, can travel safely, independently, and with dignity. The income generated is reinvested into expanding and enhancing services, helping the trust meet unmet needs and respond to growing demand in the communities they serve.

The Role of Service Delivery Manager:

This is a unique opportunity to lead and transform service delivery within a trusted and well-established charity. Reporting to the CEO and Deputy CEO, the Service Delivery Manager will have overall responsibility for the planning, coordination, and operational management of driver and vehicle resources, as well as the leadership, support, and development of staff.

You will ensure that every journey is delivered safely, reliably, and efficiently, and that operational systems are maintained to the highest standard. You will manage day-to-day operational challenges, monitor performance, and implement improvements, while also contributing to the strategic development of the organisation as a member of the Senior Management Team. This is a dynamic, hands-on role where forward-thinking, proactive problem prevention, and strong organisational skills are critical.

They are seeking a candidate with proven experience in service delivery management, ideally within passenger transport, logistics, or a related operational environment. You will bring strong team leadership skills, with the ability to motivate, develop, and hold staff accountable, while growing a culture of excellence and accountability. Excellent organisational, administrative, and problem-solving skills are essential, alongside the ability to manage complex and competing workloads. You should have strong interpersonal skills, with experience handling both staff and customer issues effectively. Familiarity with IT systems, including MS Office, is required, and experience with vehicle scheduling software is highly desirable. Knowledge of Health & Safety legislation, employment law, and vehicle regulations is also advantageous.

The successful candidate will also be willing to undertake minibus driving duties if required, participate in an out-of-hours on-call rota, hold a full UK driving licence, and provide evidence of eligibility to work in the UK. Appointment is subject to satisfactory PVG clearance and completion of a confidential health questionnaire.

This is a unique opportunity to shape and lead the delivery of vital community transport services at an exciting time in the Trust’s development. The successful Service Delivery Manager will join a dedicated and experienced team, taking a pivotal role in enhancing operational excellence, driving service innovation, and supporting the growth and sustainability of the organisation. They will help ensure that every journey meets the highest standards of safety, reliability, and care, while making a tangible and lasting difference to the lives of vulnerable passengers across Central Scotland.

Where the role fits in our organisation

You are responsible for oversight of the TSDG community transport programme, the priorities of which are identified by the Community Transport Strategic Development Group (CTSDG). The role requires work across many of TSDG’s thematic areas including; Communities and Sector Support, Employability, Skills and Learning and Local Economies and Enterprise.

What You'll Do

We are looking for a colleague who is passionate about connecting communities to each other, for work, learning, leisure and social needs through a high quality, integrated transport model. One key purpose is enabling our communities to live fulfilling lives. Community transport is more than just moving people from A to B. It can be a mechanism for social inclusion, poverty reduction and improved wellbeing. The community transport programme is built on partnership working, so you will ned to be someone who thrives on; building relationships, supporting collaboration, and helping organisations grow their capacity to make a real difference in people’s lives. As part of the Lead Officer Group, you will also actively participate in shaping our ways of working at TSDG.

What You’ll Do

• Continue development and delivery of a multi-year plan for the design of a regional community transport model for Dumfries and Galloway.
• Build a business case for structures and a choice of viable operating models, including the development of a region-wide social enterprise for community transport.
• Actively partner with the local authority, regional transport partnership, NHS, enterprise agency, transport partners, the third sector and communities, to facilitate integration of community transport.
• Incorporate partnership outcomes and regional transport strategies in to planning, programme design and outcomes.
• Manage project reporting, including for the CTSDG, Community Planning Partnership, SLT and Board.
• Remain up to date with national and regional policy relevant to third sector organisations working in, or aligned to, transport and community transport, community connections, health and wellbeing and the social/local economy.
• Manage the Connecting Communities Development Officer.

More about you

• You have experience in related subject matter, such as economic development, social enterprise, community infrastructure and/or transport.
• You have strong relationship-building skills and experience of working collaboratively with partners from different sectors.
• You are able to analyse information, capture learning, and communicate it clearly through reports, presentations, or other formats.
• You are able to facilitate group discussions, workshops, or events that bring together different perspectives.
• You are skilled at organising, planning, and problem solving, and you can adapt to varied and changing priorities.
• You are self-motivated, a team player, and committed to continuous improvement.

Where the role fits in our organisation

This role will develop volunteering and employability as part of our Community Transport programme. As such the role requires work across many of TSDG’s thematic areas including; Communities and Sector Support, Employability, Skills and Learning and Communications and Impact.

What You'll Do

We are looking for a colleague who is passionate about supporting third sector organisations meet the needs of their communities. Community transport is more than just moving people from A to B. It can be a mechanism for social inclusion, poverty reduction and improved wellbeing. You do not need to have knowledge of the region’s community transport sector, but you will need to be someone who thrives on; building relationships, supporting collaboration, and helping organisations grow their capacity to make a real difference in people’s lives. You will support and connect organisations working across all sectors, not just transport, including in health and wellbeing, children and families, local economies and employability.

What You’ll Do

• Build strong, positive relationships with third sector organisations and partners across Dumfries and Galloway to support improved connectivity and community-led opportunities.
• Work with partners to develop community volunteering and employability opportunities alongside our community transport sector and Strategic Development Group.
• Coordinate, facilitate, and develop collaboration between the third sector, statutory, and community voices to share learning and influence planning.
• Capture and share insights, case studies, and good practice to inform local priorities and improve access to support, including funding.
• Demonstrate and communicate the impact of community transport to a range of audiences, including raising public awareness.
• Represent TSDG and the third sector at relevant partnership and community meetings.

More about you

• You have strong relationship-building skills and experience of working collaboratively with partners from different sectors and/or directly with communities.
• You will be confident to capture ideas and input from communities and partners, and working with colleagues across portfolios to develop proposals to work in a better way for people and communities
• You are able to analyse information, capture learning, and communicate it clearly through reports, presentations, or other formats.
• You are able to facilitate group discussions, workshops, or events that bring together different perspectives.
• You are skilled at organising, planning, and problem solving, and you can adapt to varied and changing priorities.
• You are self-motivated, a team player, and committed to continuous improvement.