GP Surgery Project Adviser
- Part time
- £27,183 pro-rata
- Inchpark Surgery, Southfield Medical Practice, CAE Bureaux and Home-working (GP Practices may vary)
- Closing 31st May 2023
- Advertised from 16th May 2023
- 14 hours per week - Tue and Thu (but potential for some flexibility). Fixed term to 31st March 2024, with possible extension.
- 14 days annual leave and a 7% non-contributory pension
Role
About Citizens Advice Edinburgh
The Citizens Advice Service was first established in Edinburgh in 1939.
Over the years it has grown to deliver services from 5 main Bureaux (Dundas Street, Gorgie/Dalry, Leith, Muirhouse and Portobello) and over 20 project/outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE).
Through a team of core and project staff and over 70 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:
- Debt and money
- Welfare Rights
- Consumer issues
- Immigration
- Employment and workforce problems
- Housing
- Relationship and family issues
- Discrimination
- Health services
- Legal rights & responsibilities
The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.
For a full overview of all our services and current work, please visit our website at: citizensadviceedinburgh.org.uk
Summary of Role
Citizens Advice Edinburgh works in partnership with the Edinburgh Integration Joint Board to deliver an outreach advice service from 8 GP Practices in Edinburgh. 4 part-time staff members provide weekly sessions for these sites.
The present vacancy comprises ½ day client contact and ½ day follow-up work for each of the following practices: Inchpark and Southfield. Please note that the specific practices may change. The total working hours are 14 per week.
The service is delivered on site at the practices, unless restrictions prevent this, in which case advice will be temporarily delivered by phone.
The project delivers welfare rights and health-related advice to patients of the named practices. Research indicates that resolving problems with benefits, debt, employment, housing, and family issues can have a positive effect on patient health. Embedding advice services within GP Practices has also been shown to reduce repeated contact between patients and GPs, and to successfully engage clients who have not sought advice elsewhere.
The successful candidate must be experienced in giving advice, particularly in relation to benefits, including appeal and tribunal work. They must have an understanding of the role within the healthcare environment and the impact of poverty on health.
The post holder will be required to assertively develop and maintain links with NHS staff, Community Link Workers, CAE specialists and external agencies.
The health sector can be a challenging environment in which to work. Clients are frequently extremely unwell and may present with multiple, complex advice issues. In addition to possessing the necessary practical knowledge, candidates will therefore require energy and resilience to make the project a success.
Responsibilities
1. Advice work and support
- Deliver Level 1-3 advice and support to patients in accordance with the Scottish National Standards for Information and Advice Providers (Benefits/Money/Housing)
- Work confidently in a practice setting, including accessing relevant practice systems (patient records and appointment bookings)
- Deliver advice remotely by phone and email
- Ensure accurate information and advice is given
- Maintain client confidentiality and, when appropriate, share information securely and efficiently
- Assist in audit processes
- Attend training to stay abreast of current legislation and proactively engage with Continued Professional Development
2. Case Management
- Carry a specialist case load and deliver ongoing support to clients, within the project remit (combination of short-term assistance and in-depth casework)
- Refer clients to other CAE volunteer or staff specialists where appropriate
- Manage referrals to external agencies and partner organisations
3 Project reporting and statistics
- Ensure that accurate, legible and comprehensive case records are kept
- Ensure that accurate statistics are available for reports as required
- Work closely with the senior management team and funder to demonstrate successful outcomes and develop the service
4. Other duties
- Take responsibility for maintaining records and completing reports on work and activities as required for funders, auditors or publications
- Develop strong working relationships with H&SC colleagues
- Carry out promotional activities as necessary to establish and maintain a steady flow of client referrals
- Implement organisational Equality Policies
- Liaise with project colleagues to share peer support and ensure consistency of service delivery
- Any other reasonable tasks as requested by the Senior Management team
Person Specification
Essential criteria
- Completion of CAB Generalist Adviser Training or equivalent
- Recent experience of delivering advice in the key areas of welfare benefits, money, debt, housing and employment
- Ability to understand and empathise with clients facing health-related issues
- Research skills
- Good interpersonal skills and case recording ability
- Ability to establish and maintain good relationships with NHS staff, Community Link Workers and other agencies
- Ability to work independently, under pressure, and with limited resources when required
- Excellent communication and IT skills
- Ability to work flexibly and pro-actively balance workload
Desirable Criteria
- Experience and understanding of the voluntary sector
- Experience of working in partnership with colleagues in related disciplines
- Experience of working effectively in outreach settings
- Demonstrable commitment to the aims and principles of Citizens Advice
Appointment subject to Right to Work checks and Disclosure check
Application notes
Application deadline: 31st May 2023
Interview date: Week Beginning 5th June 2023
Interview location: Via video call (Zoom)
Interview format: 50-minute interview
Start Date: June 2023
Please email your applications to markcarter@cabedinburgh.org.uk
Downloads
Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.
The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.
Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.
Content Researcher and Writer
- Full time
- £31,146 – £38,067
- Edinburgh/Glasgow office with options for blended working, Hybrid/blended working - min 1 day a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week. (Hybrid)
- Closing 30th April 2024
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.
The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. The successful candidate for this role will be:
- Comfortable using evidence, data and research to make the right content decisions
- Able to contribute to and use style guides and design patterns to produce consistent content
- Someone who puts user needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
- Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
- Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
- Capable of promoting user-centred content design within the department and beyond
- Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
- Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
- Ensuring communication has a clear purpose and takes into account people’s individual needs
- Able to share information as appropriate and check understanding
- Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
- Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
- Alert to emerging issues and trends which might impact your work area and new opportunities
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.
Occasional travel to the Edinburgh and Glasgow offices will be required.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
We are looking for a full-time Team Leader to join our dynamic team in Edinburgh.
In this position, you will lead a team of Project Workers as they provide support and opportunity to the adults who attend Upmo.
On a day-to-day basis, Team Leaders supervise and coordinate activities on site, provided support to staff, ensure onsite operations are in line with policy and procedure and assist Team Managers with case and site management. We are looking for a confident communicator with excellent leadership skills and the ability to multi-task in a fast-paced environment.
This Team Leader position is primarily based in our service in Edinburgh, where we offer workshop activities to adults with learning disabilities and autism from Links House in Leith, and St. Margaret's House at Meadowbank.
The starting salary for this position is £24,100.
No formal qualification is necessary, but experience of working in social care is preferred.
Do you enjoy working with people?
Do you have excellent communication and presentation skills, and experience working with young people?
We are looking for an enthusiastic Project Officer to join Fast Forward’s Going Forward Programme Team. This role will have a focus on formal and informal education settings, and youth participation.
Fast Forward is Scotland’s national youth work agency, focusing on supporting children & young people to make informed choices regarding, and take a harm reduction approach to, risk-taking behaviours, towards reducing the negative impacts of these on their lives and those of their families and wider community.
We promote health through programmes and resources developed by, with and for young people.
Our work is underpinned by the following values:
- Integrity - Our work is dynamic and informed by expertise, lived experience and relevant research
- Forward Thinking - We are brave and bold. We are creative in our approach to identifying and responding to risk taking behaviour.
- Inclusive - We take a person centred approach. We are non-judgemental and
- respectful.
- Collaborative - We coproduce, partner and learn with young people and experts
- from across the field
Going Forward Project Background
Since May 2017, the Going Forward Project has worked with partner organisations to deliver workshop sessions to vulnerable and at-risk young people in formal and informal education settings.
Our sessions focus on core themes of health, wellbeing and risk-taking behaviours, particularly:
- substance misuse (alcohol, drugs, tobacco, e-cigarettes/vaping)
- sexual health and relationships
- online safety
- drink spiking
- consent
- self-esteem and resilience
- gambling harms
Youth Participation
In line with United Nations Convention on the Rights of the Child (UNCRC), Fast Foward is committed to developing our children and young people's participation work. We want children and young people's experiences, opinions and suggestions to shape all aspects of our work.
This role will play a key part in supporting this development, embedding a child rights approach to our work. This will include developing our children and young people's Shadow Board.
Latest news See more
