We are delighted to be hiring for a new Digital Skills Coach role who can take the lead on the design, delivery and evaluation of a digital skills programme. Our programme will require a clear structure with sustainable and realistic timelines and milestones identified prior to rollout.
About the Role
We are excited to be further developing our customer care and support service by investing in modern technology. Our customers will be able to access our key services 24 hours a day, 7 days a week, making it easier to book appointments, track services and provide feedback. As a result, it's important that we upskill our teams on the use of smart, integrated, and predictive digital tools who shall receive support from our newly created Digital Team.
We are delighted to be recruiting for our new Digital Skills Coach role who can take the lead on the design, delivery and evaluation of a digital skills programme. Our programme will require a clear structure with sustainable and realistic timelines and milestones identified prior to the rollout.
About You
As a result, the successful candidate will:
adapt their training to a varity of different learning needs and styles, taking a flexible, bespoke and person led approach
be able to demonstrate success in their previous roles through gain learning outcomes
We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for a new Digital Skills Coach who can support our people on the use of digital technology. Having happy customers and being a resilient organisation are at the core of our strategic objectives and by helping us to digitally enable our people, you’ll be at the forefront of helping us to achieve these outcomes.
Through a programme of digital skills training, you will be instrumental in building the confidence of our employees and customers as they embark on their journey to gain or further develop digital literacy skills. This will include supporting the use of digital devices and navigation of core ICT systems, applications and software. To help you get there, you will collaborate and co-create with other colleagues on the programme’s design, including ICT and HR as well as managers, support teams and families who know our customers best.
To allow us to determine how we have achieved success, you will also work closely with our Business Support & Transformation team on the implementation of robust evaluation and performance reporting tools.
It’s important that our Digital Skills Coach is visible and able to build human connections with our customers and people. Your friends and previous colleagues are most likely to describe you as being personable and engaging with a creative flair and attention to detail. If this sounds like you, then we would be interested to hear from you.
What we offer
To find out more and apply please visit our website
Hanover is an equal opportunity and disability confident employer.
Hanover (Scotland) Housing Association Ltd
Scottish Charity no: SC 014738