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Top job! Head of Digital

  • Full time
  • £56,888 – £64,491
  • Hybrid with some travel to Hanover offices required
  • Closing 31st March 2023


  • Advertised from 23rd March 2023
  • Permanent

Role

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We are proud to provide and manage a wide range of housing throughout Scotland that enhances our customers’ quality of life.

We are excited to be further developing our customer, care and support services by investing in modern technology.

Our customers will be able to access our key services 24-hours a day, 7-days a week, making it easier to book appointments, track services and provide feedback. As a result, our teams will have access to smart, integrated, and predictive digital tools and shall receive support from our newly created Digital Team.

We are delighted to be hiring for a Head of Digital role who can lead, inspire and develop our new team. So, as a potential candidate, ask yourself if the below sounds like you.

  • Are you able to take a leading role by helping us to define and deliver our new digital strategy?
  • Can you demonstrate competency as a senior leader, working successfully with executive stakeholders to drive forward business objectives?
  • Do you thrive in a working environment where you can build human connections and enjoy being visible for your customers?

If so, then read on!

We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for a new Head of Digital who can lead our digital team to support Hanover Scotland’s vision, values, and social purpose. Please refer to the enclosed team structure which details the expected people management responsibilities.

You will be an active and collaborative member of our senior team, adopting an energetic, inclusive and collaborative approach. This is vital to help us continue to deliver great outcomes and have happy customers, a common goal that we all have at Hanover.

What does success look like in this role?

  • Someone who can instil confidence in our Executive Team and Board by providing strategic assurance that our digital strategy is fit for purpose and will enable the delivery of strategic business objectives.
  • Development and application of a management framework that defines and delivers a portfolio of programmes, projects and/or ongoing services. This will involve identifying, planning and co-ordinating a portfolio of related projects.
  • Delivering high quality and comprehensive digital services, covering infrastructure, security, data protection, telephony and software support.
  • Ensuring our digital services are robust, reliable and safe, providing our people with the capabilities and tools to deliver value-added services for our customers.
  • A leader who can inspire and enthuse our people by understanding how digital technology can enable our teams to do their best work.
  • Engaging with multi-stakeholder groups and providing advice on digital competency, understanding the value of analytics in anticipating and identifying future needs.

We are looking for someone with the following skills and experience:

  • Experience in working at a senior organisational level and/or operating at a Head of Service level in a relevant organisation (social housing experience advantageous but not essential).
  • A strategic, agile and analytical thinker who can develop and influence new ideas, methodologies and approaches.
  • Experience in leading and managing change.
  • Professional qualifications such as ITIL Foundation and PRINCE2 / Managing Successful Programmes.
  • Experience of one or more of following systems: Capita Open Housing and Accounts, CRM systems, Microsoft technologies. Mitel telephone system.

Application notes

To find out more about the role and to apply, please visit our website.

Applications are open until 31st March 2023.

If this sounds like the right opportunity for you, candidates are advised to hold 10th to 12th April in diaries, as in-person interviews are likely to be on one of these days.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification. We are anticipating high numbers of applications, so if you can, please demonstrate how you meet our requirements in your application.

If you’d like to have an informal conversation about the role, please contact our Director of Strategic Finance – dhenderson@hanover.scot