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Top job! Head of Operations

  • Full time
  • £37,775 – £40,415
  • Based in Drumchapel, Glasgow – Some remote working possible
  • Closing 10th April 2023

  • Advertised from 21st March 2023
  • 35 hours per week. Permanent
  • + 6% pension


An exciting opportunity to be part of a growing and evolving award-winning Charity which pushes boundaries and works to change the landscape for children & families in Drumchapel and beyond. Reporting directly to the Chief Executive Officer, you will lead, manage and co-ordinate all operational aspects of the Charity.

3D Drumchapel is a Charity which has been working with children and families in Drumchapel and surrounding areas for 25 years. We journey with children, families and communities to build strong foundations for families to thrive. We aim to strengthen family relationships, support parents to be the best parents they can be, improve family health & wellbeing, support children's development and build capacity in communities for family support delivery. Our services include a perinatal programme, parent & child sessions, parenting programmes, learning & development sessions, outdoor play, peer support groups, 1-1 support, family support in schools and practical support including Bairn Necessities which redistributes clothing and equipment for 0-5 years. We also lead the Drumchapel Children & Families Network which brings together children & families, third sector, social work, health, education, police and housing to work together to improve outcomes for children and families in Drumchapel.

The role

Our Head of Operations post is a new role with the responsibility to lead, manage and co-ordinate all operational aspects of the Charity including people, service delivery, funding, finance, partnerships, impact, communication, policies & procedures and systems & processes.

What we are looking for

We are looking for someone with a passion to create change for children and families and who follow our values of INTEGRITY, LOVE, EXCELLENCE & COLLABORATION with the following skills and experience –

Skills -

  • Demonstrable leadership and organisational skills with ability to manage and shape development
  • Proven people management skills including developing and inspiring individuals to excel and reach their potential
  • Strong financial skills with ability to effectively manage budgets
  • Confident communication and interpersonal skills, verbal and written
  • Ability to assess service delivery impact and implement improvements
  • Ability to work creatively, innovatively and flexibly
  • Analytical mindset with experience developing robust systems, clear procedures and effective controls
  • Ability to manage competing priorities and work and delegate in a busy and dynamic environment
  • Ability to lead and manage change

Experience –

  • Demonstrable experience in successfully leading and managing teams
  • Significant record of good working practice with families in a relevant setting
  • Experience of managing various processes and systems and using management information effectively
  • Experience of managing complex budgets
  • Experience and success securing external funding
  • Good record of facilitating effective partnership working
  • Track record of evaluating and assessing impact and implementing improvement actions

This is an exciting opportunity to be part of a skilled, supportive and inspiring team working with children and families to make a real difference and change outcomes in Drumchapel and beyond. You will be joining our team at a pivotal time, and will have the unique opportunity to manage and develop service delivery as we grow, seek to break new ground and take 3D Drumchapel to the next level.

What we offer

  • Competitive salary with incremental rises
  • 6% employer pension
  • 35 days annual leave which grows with length of service (includes 10 days public holidays)
  • Flexible working in line with the needs of the Charity
  • Opportunities for growth & development including comprehensive induction & training programme, coaching & mentoring, support & supervision, appraisals and team development
  • Nurturing environment

Application notes

If you would like to find out more information about this role, please come along to our information session on Tuesday 28th March at 6pm in St Andrew’s Church, 143 Garscadden Road, Drumchapel, Glasgow, G15 6UQ if you can. You can also contact Sharon Colvin 01419445740 / 07723781251 for more information or to discuss this role.

Find out more about 3D Drumchapel and our services via our website

Please submit your application form along with your equal opportunities form by email to by Monday 10th April 2023