This vacancy has now closed

Operations Manager

  • Full time
  • £28,000 – £34,000
  • Edinburgh
  • Closing 11th April 2023

  • Advertised from 21st March 2023
  • 35 hours per week, with some flexibility. Contributory pension.


The Operations Manager is a key person at the PF who ensures that all aspects of our business, service delivery, and operations are carried out successfully, efficiently, safely, and cost effectively.

The role crosses a number of areas of our business, from everyday client appointment administration to finance, IT systems, our policies and procedures, and the management of our building. It is a wide ranging, busy job with multiple priorities. As such, we need someone who is efficient, process minded and able to juggle competing demands to support a large team of committed volunteer counsellors.

The Operations Manager should be able to lead on new systems to improve efficiency, while ensuring that we follow the relevant ethical and legal frameworks. Working closely with and reporting to the Director, complementing their focus and skills, they will lead the PF into a new era of organisational and service development.

They must be an excellent communicator and able to forge positive relationships with a wide variety of people, bringing staff and volunteers on board with new systems and processes, and ensuring they work within existing policies and procedures.

Responsible to the Director

Organisation profile:

The PF Counselling Service is a COSCA Recognised voluntary counselling agency which offers both short and long term therapy to people over the age of 18, irrespective of where they live in Edinburgh, or their ability to pay. It was established in 1986 and is now the largest independent charity providing voluntary counselling services in the city.

The PF offers over 12,000 sessions of counselling a year to over 750 clients, provided by around 100 professionally trained volunteer counsellors. The staff team of five is responsible for all aspects of delivering the service.

Application notes

Closing date: Tuesday 11 April 2023, 12.00 noon

Interviews: Monday 17 April 2023

Applications should be made on the Application Form which can be downloaded from the PF website, and must include a personal statement outlining your motivations, enthusiasm and suitability for:

  • Office administration
  • People management
  • Finance
  • Information & Communications Technology
  • Premises management
  • Policy development
  • Counselling services

Send to: Alison Hampton, Director, at

For more information and to apply please visit