Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

Our Older Persons' Service addresses loneliness and social isolation among older people through volunteer befriending, social cafes, and our Help to Stay at Home service.

The Job

The Older Persons Service promotes social inclusion opportunities for isolated and lonely vulnerable older people, by providing 1:1 support in people’s own homes. Many of these older people have a dementia diagnosis and the regular contact that this service will bring will make a real difference to their day-to-day life. Older people will ideally benefit emotionally through shared interests and experiences with their matched staff member and also through practical assistance, such as help with transport to Health Services, including GP, dentist and hospital appointments, collection of prescriptions, support to attend appointments, shopping trips and social outings.

The purpose of the job is to provide this much-needed light touch support to our elderly service users while working closely with the project workers and volunteers to support the people who receive our services to become engaged and included within their communities.

About You

You will have good computer skills and the ability to use technology efficiently to maintain and update records, combined with a knowledge and understanding of the issues affecting older people, including dementia. The successful candidate will be able to work openly and honestly in a team setting and have an ability to prioritise their own caseload.

A valid driver's license and access to a car that can be used daily to travel between services as required is essential for this role.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
• opportunity to buy and sell holiday
• enhanced company sick and family friendly pay
• access to paid SVQ qualifications and a wide range of learning and development opportunities
• funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• life assurance scheme providing death in service benefits to named beneficiaries
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• annual flu vaccination
• access to a savings and borrowing scheme
• cycle to work scheme
• monthly bus pass scheme
• season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us

This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Link will meet the cost of any new PVG scheme membership or membership update.

Further Information

Interested? If you have any questions about the role, please email jobs@linkhaltd.co.uk and we can arrange for someone from the service to call you for an informal chat.

To find out more about what LinkLiving do and to view the generous pay and benefits package, please visit our website at linkliving.org.uk

About Order of Malta Dial-a-Journey Trust:

Order of Malta Dial-a-Journey Trust is a charitable organisation providing vital passenger transport services across Central Scotland. Each year, the Trust completes over 45,000 passenger journeys using a fleet of modern, wheelchair-accessible minibuses.

Their services support a wide range of community needs, including door-to-door transport for people unable to use conventional public transport, social services transport, additional needs school transport (ASN), further education transport, NHS patient transport, and self-drive vehicle hire for eligible groups. In addition, the trust operates two Shopmobility centres in Stirling and Falkirk, providing wheelchair loan and hire services.

Every service they deliver is designed to ensure that passengers, many of whom are vulnerable, can travel safely, independently, and with dignity. The income generated is reinvested into expanding and enhancing services, helping the trust meet unmet needs and respond to growing demand in the communities they serve.

The Role of Service Delivery Manager:

This is a unique opportunity to lead and transform service delivery within a trusted and well-established charity. Reporting to the CEO and Deputy CEO, the Service Delivery Manager will have overall responsibility for the planning, coordination, and operational management of driver and vehicle resources, as well as the leadership, support, and development of staff.

You will ensure that every journey is delivered safely, reliably, and efficiently, and that operational systems are maintained to the highest standard. You will manage day-to-day operational challenges, monitor performance, and implement improvements, while also contributing to the strategic development of the organisation as a member of the Senior Management Team. This is a dynamic, hands-on role where forward-thinking, proactive problem prevention, and strong organisational skills are critical.

They are seeking a candidate with proven experience in service delivery management, ideally within passenger transport, logistics, or a related operational environment. You will bring strong team leadership skills, with the ability to motivate, develop, and hold staff accountable, while growing a culture of excellence and accountability. Excellent organisational, administrative, and problem-solving skills are essential, alongside the ability to manage complex and competing workloads. You should have strong interpersonal skills, with experience handling both staff and customer issues effectively. Familiarity with IT systems, including MS Office, is required, and experience with vehicle scheduling software is highly desirable. Knowledge of Health & Safety legislation, employment law, and vehicle regulations is also advantageous.

The successful candidate will also be willing to undertake minibus driving duties if required, participate in an out-of-hours on-call rota, hold a full UK driving licence, and provide evidence of eligibility to work in the UK. Appointment is subject to satisfactory PVG clearance and completion of a confidential health questionnaire.

This is a unique opportunity to shape and lead the delivery of vital community transport services at an exciting time in the Trust’s development. The successful Service Delivery Manager will join a dedicated and experienced team, taking a pivotal role in enhancing operational excellence, driving service innovation, and supporting the growth and sustainability of the organisation. They will help ensure that every journey meets the highest standards of safety, reliability, and care, while making a tangible and lasting difference to the lives of vulnerable passengers across Central Scotland.

Where the role fits in our organisation

You are responsible for oversight of the TSDG community transport programme, the priorities of which are identified by the Community Transport Strategic Development Group (CTSDG). The role requires work across many of TSDG’s thematic areas including; Communities and Sector Support, Employability, Skills and Learning and Local Economies and Enterprise.

What You'll Do

We are looking for a colleague who is passionate about connecting communities to each other, for work, learning, leisure and social needs through a high quality, integrated transport model. One key purpose is enabling our communities to live fulfilling lives. Community transport is more than just moving people from A to B. It can be a mechanism for social inclusion, poverty reduction and improved wellbeing. The community transport programme is built on partnership working, so you will ned to be someone who thrives on; building relationships, supporting collaboration, and helping organisations grow their capacity to make a real difference in people’s lives. As part of the Lead Officer Group, you will also actively participate in shaping our ways of working at TSDG.

What You’ll Do

• Continue development and delivery of a multi-year plan for the design of a regional community transport model for Dumfries and Galloway.
• Build a business case for structures and a choice of viable operating models, including the development of a region-wide social enterprise for community transport.
• Actively partner with the local authority, regional transport partnership, NHS, enterprise agency, transport partners, the third sector and communities, to facilitate integration of community transport.
• Incorporate partnership outcomes and regional transport strategies in to planning, programme design and outcomes.
• Manage project reporting, including for the CTSDG, Community Planning Partnership, SLT and Board.
• Remain up to date with national and regional policy relevant to third sector organisations working in, or aligned to, transport and community transport, community connections, health and wellbeing and the social/local economy.
• Manage the Connecting Communities Development Officer.

More about you

• You have experience in related subject matter, such as economic development, social enterprise, community infrastructure and/or transport.
• You have strong relationship-building skills and experience of working collaboratively with partners from different sectors.
• You are able to analyse information, capture learning, and communicate it clearly through reports, presentations, or other formats.
• You are able to facilitate group discussions, workshops, or events that bring together different perspectives.
• You are skilled at organising, planning, and problem solving, and you can adapt to varied and changing priorities.
• You are self-motivated, a team player, and committed to continuous improvement.

The Community Fundraising and Events Officer will be responsible for driving income generation to support the growth and sustainability of Trauma Healing Together via community fundraising initiatives. The post-holder will lead on planning, delivering, and evaluating a programme of community events, working creatively to engage individuals, volunteers, groups, and local businesses. This is an exciting opportunity for a motivated and organised fundraiser to make a tangible difference by generating the vital funds needed to expand our trauma-informed services.

Full job description is available to download below.

ABOUT TRAUMA HEALING TOGETHER

As a charity we work closely with people who have experienced psychological trauma and are living with the symptoms of this. We work in partnership with trauma survivors to improve their quality of life through therapy, training and personal development, shaping future services and the understanding of trauma through research projects. We promote a holistic and multi-faceted approach to treating all types of psychological trauma, prioritising mutual understanding and respect of clients, staff and volunteers. As an organisation we thrive to be transparent, consistent and autonomous. We are looking for a person who shares our values and has skills that can contribute to shape a small growing charity.