About Maggie’s
We provide free cancer support and information in our specially designed centres across the UK and online. Working alongside NHS hospitals, Maggie’s centres are staffed by expert Cancer Support Specialists, Psychologists and Benefits Advisors, helping people to take back control when cancer turns life upside down.
Our long-term ambition is to be there for everyone with cancer in the UK at all 60 cancer centre sites to ensure that there is no-one living with cancer who is unable to access the expert psychological and information support that they so desperately need to live the best quality of life possible. The next five years brings us over the halfway mark to achieving this goal.
About the Post Holder
You will be passionate about delivering sector leading supporter care which builds supporter loyalty and contributes to the delivery of innovative and high quality communications. You will have excellent numeracy and financial reconciliation skills, and be able to handle a variety of different income streams.
We are looking for someone with exceptional communication skills who can handle a wide range of enquiries through email, telephone, instant message, and post from new and existing supporters as well as people who use our centres. We want you to be comfortable with outbound calls to our supporters to steward and develop fundraising opportunities.
You will be able to establish strong collaborative working relationships both internally and externally to effectively work with colleagues across Scotland, England and Wales at all levels in the organisation as well as various external suppliers. At all times, you will be able to judge the most appropriate style, tone and level of content for any communications. You must have a close attention to detail, strong IT skills and be comfortable using Microsoft Office (especially excel) and our in-house database (ThankQ).
About the Role
This fast-paced varied role provides our donors and fundraisers with excellent, sector leading supporter care which builds supporter loyalty and contributes to the delivery of high-quality, innovative communications in order to maximise their lifetime value.
In addition, the post holder would sensitively and empathetically handle calls and e-mails from people with cancer and their friends and family signposting them to their nearest Maggie’s and the cancer support we provide.
The role works closely with our fundraising and finance teams to accurately record and approve income from a variety of streams (BACs, cash, cheque, fundraising platforms, DDs etc.) onto our ThankQ database. You will regularly use our database to update supporters contact details, mailing preferences and communications.
Duties will include working with third party providers for appeal response handling and fundraising material fulfillment as well as banking pick ups and direct debit processing.
The postholder will work as part of a high performing team and will ‘step-in’ for other colleagues when required, particularly during busy periods or staff absence and annual leave. Occasional out-of-office work and UK travel is required.
Key Responsibilities
Essential skills and experience
Please send your CV and cover letter to Recruitment.Team@maggiescentres.org by 28th February at midnight