- Advertised from 15th February 2023
- maternity cover for 12 months.
Role
About Maggie’s
We provide free cancer support and information in our specially designed centres across the UK and online. Working alongside NHS hospitals, Maggie’s centres are staffed by expert Cancer Support Specialists, Psychologists and Benefits Advisors, helping people to take back control when cancer turns life upside down.
Our long-term ambition is to be there for everyone with cancer in the UK at all 60 cancer centre sites to ensure that there is no-one living with cancer who is unable to access the expert psychological and information support that they so desperately need to live the best quality of life possible. The next five years brings us over the halfway mark to achieving this goal.
About the Post Holder
You will be passionate about delivering sector leading supporter care which builds supporter loyalty and contributes to the delivery of innovative and high quality communications. You will have excellent numeracy and financial reconciliation skills, and be able to handle a variety of different income streams.
We are looking for someone with exceptional communication skills who can handle a wide range of enquiries through email, telephone, instant message, and post from new and existing supporters as well as people who use our centres. We want you to be comfortable with outbound calls to our supporters to steward and develop fundraising opportunities.
You will be able to establish strong collaborative working relationships both internally and externally to effectively work with colleagues across Scotland, England and Wales at all levels in the organisation as well as various external suppliers. At all times, you will be able to judge the most appropriate style, tone and level of content for any communications. You must have a close attention to detail, strong IT skills and be comfortable using Microsoft Office (especially excel) and our in-house database (ThankQ).
About the Role
This fast-paced varied role provides our donors and fundraisers with excellent, sector leading supporter care which builds supporter loyalty and contributes to the delivery of high-quality, innovative communications in order to maximise their lifetime value.
In addition, the post holder would sensitively and empathetically handle calls and e-mails from people with cancer and their friends and family signposting them to their nearest Maggie’s and the cancer support we provide.
The role works closely with our fundraising and finance teams to accurately record and approve income from a variety of streams (BACs, cash, cheque, fundraising platforms, DDs etc.) onto our ThankQ database. You will regularly use our database to update supporters contact details, mailing preferences and communications.
Duties will include working with third party providers for appeal response handling and fundraising material fulfillment as well as banking pick ups and direct debit processing.
The postholder will work as part of a high performing team and will ‘step-in’ for other colleagues when required, particularly during busy periods or staff absence and annual leave. Occasional out-of-office work and UK travel is required.
Key Responsibilities
- Deliver excellent supporter care and agreed stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mail. Identifying opportunities to steward and maximise the lifetime value of that supporter.
- Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third-party suppliers.
- Remain professional and helpful at all times in order to develop and sustain supporter relationships whilst adding value to the supporter’s experience.
- Ensure accurate banking and recording of all donations to Maggie's. Including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors and mailing preference applied to donors records on our database.
- Thank donations via email, letter and telephone appropriately, ensure that requests to gift aid those donations are included where appropriate and a clear financial audit trail is provided to our finance team.
- Liaise with Maggie's Finance team to ensure that accurate financial records are maintained & financial best practices are adhered to.
- Compliantly add new Gift Aid Declarations to supporters records on the database and prepare manual Gift Aid claims to HRMC.
- Set up new donors who request to donate each month via a direct debit, work with third party DD provider to action any amendments or cancellations.
- Process data from Direct Marketing Campaigns.
- Utilise all functionalities of the database to manage and accurately record supporters details; promote consistent and efficient use of the database.
- Work closely with colleagues to ensure that all work requests (internal and third party) are actioned in a timely and appropriate manner and that all deadlines and SLA’s are met.
- Utilise volunteers to deliver agreed tasks and projects with guidance from the SCT Manager.
- Welcome change and suggest improvements to processes to be more efficient, cost and time effective. Document changes and add new processes to the team Process Library.
- Assist members of all teams with activities as agreed with the SCT Manager.
- Deliver plans to deadlines agreed by SCT Manager and/or Head of Donor Support Services.
- To adhere to all regulatory and best practice requirements as defined by the Institute of Fundraising; Information Commissions Office; Scottish Fundraising Standards Panel and Fundraising Regulator; Direct Marketing Association: HMRC any other appropriate regulator.
Essential skills and experience
- Educated to Higher/A Level or equivalent professional experience in a related field
- A minimum of 1 year’s experience in supporter care/customer service.
- Experience of data input and general use of databases.
- Experience working to, and delivering, targets & KPI’s within tight and shifting deadlines.
- Excellent planning, organisational and time management skills.
- Proven ability to work under minimal supervision and act on own initiative when necessary.
- Good understanding of GDPR and how to record supporter mailing preferences.
Application notes
Please send your CV and cover letter to Recruitment.Team@maggiescentres.org by 28th February at midnight
Milton Community Garden Manager
- Part time
- £30,102 pro-rata
- On site: Glasgow
- Closing 19th January 2026
The Milton Community Garden Manager will lead the development and delivery of a thriving, community-led garden that improves local health and wellbeing, strengthens community relationships, and increases access to nature. The role will oversee staff, community-led programmes and the garden’s facilities and grounds to ensure the garden supports key outcomes of the National Lottery Community Action Fund.
The postholder will support the garden’s therapeutic, educational and environmental programmes; increase community participation; deliver community meals and activities in collaboration with the Milton Food Hub; and develop the garden as a sustainable asset, including preparing the site for future venue hire and income generation. This is a hands-on role with significant responsibility for operational management, partnership development, and community-led working.
Total of 18 hours per week, at salary £30102 (pro rata £15481) + 25 days Annual Leave & 12 Public Holidays pro rata + 7% pension contribution. Funding is in place until 31 July 2028, subject to annual funding review and required reports.
You will have access to free personal development opportunities and training, casual dress, a supportive team, access to Turadh holiday scheme and flexible working.
Family Support Practitioner
- Full time
- £33,500 – £35,000
- On site: Ayr/Kilmarnock
- Closing 9th January 2026
Ayrshire Cancer Support has operated since 1982, providing emotional support and practical help to those affected by cancer; this role will play a valuable part in supporting the services we offer. Our vision is to deliver a person centred, accessible, holistic family support service for children and young people with a cancer diagnoses, affected by the diagnosis of someone close to them, or bereaved from cancer.
We are looking for a caring and compassionate Family Support Practitioner to deliver high-quality emotional, social and practical support to children and young people who are affected by cancer. Children and Young People Support is one of our 8 core services delivered by our Care Services Team.
A knowledge of the impact of cancer on families, together with the experience and confidence to undertake work with children and young people is essential, with an ability to assess and respond to need according to emotional, psychological and intellectual development and apply appropriate interventions and creative therapeutic approaches.
You will have demonstratable professional experience of developing meaningful relationships and engaging with individuals in a person-centred way, providing support to children and/or young people, both individually and within a group environment.
Reporting to our Children and Young People Services Lead, you will be joining an established and experienced team and will be responsible for providing expert support to help meet the emotional, practical and social needs of children and young people affected by cancer.
This is a full-time role based over 35 hours / 5 days per week, worked between Monday to Friday within our Support Centres in Kilmarnock and Ayr, and so a driving licence and access to a vehicle is essential. We also require flexibility in relation to ‘after school’ activity, with regular evening (one per week) and occasional weekend work.
This role offers a 3-year fixed term contract, funded by the National Lottery
Cancer Support Specialist
- Part time
- £37,000 – £42,000 pro-rata
- On site: Ayr/Kilmarnock
- Closing 9th January 2026
Ayrshire Cancer Support has operated since 1982, providing emotional support and practical help to those affected by cancer; this role will play a valuable part in supporting the services we offer.
As we continue to grow our services to meet increasing demand, we are seeking a caring and compassionate professional with excellent communication skills, who will support those affected by cancer who access our services. With your clinical experience, you will support the wider team with complex situations to achieve the very best person-centred support. You will be methodical, empathetic, resilient, and be able to manage the demands of ongoing emotionally intense work.
You will be a qualified and registered nurse or allied health professional with at least three years post qualification experience in an oncology setting. You will be passionate about delivering face to face, accessible cancer support in a local community setting, while remaining abreast of the national cancer landscape.
Reporting to our Director of Care Services, you will be joining an established and experienced team and will be responsible for providing expert patient information and support to help meet the emotional, practical and social needs of people affected by cancer. This varied role will also support a small team of volunteers that provide level one support to people affected by cancer.
This is a part time role based over 28 hours (4 days) per week, worked between Monday to Friday within our Support Centres in Kilmarnock and Ayr, and so a driving licence and access to a vehicle is essential.
This role offers a 3-year fixed term contract, funded by the National Lottery.
About Us:
Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence.
Murray’s Initiative offers free, confidential counselling services for people concerned about their own or someone else's drinking. Murray’s Initiative delivers a range of interventions including groupwork and employability support as well as a number of holistic and inclusive services, such as a women’s service for survivors of gender-based violence, young person’s peer education service, LGBTQ+ health and wellbeing support and tailored wellbeing programmes.
Murray’s Initiative is also a recognised provider of professional development, offering a comprehensive training portfolio including education aimed at increasing awareness of alcohol use and promoting healthier lifestyles, COSCA Counselling Skills and a Diploma in Integrative Counselling and Psychotherapy.
Murray’s Initiative deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire, helping people make meaningful, positive change in their lives.
The foundation of Murray’s Initiative is our supportive and inclusive culture for all who engage and work with us.
About the Role:
The role of the Alcohol Counsellor is to provide a counselling, advice and information service for individuals aged 16 and over with their own problematic alcohol use or to those affected by other people’s problematic alcohol use
The Alcohol Counsellor will report to the Service Manager - Counselling.
This post requires a Protection of Vulnerable Groups (PVG) Scheme membership - successful applicants will be required to join the PVG Scheme.
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