Casework and Community Engagement Officer (Monica Lennon MSP)
- Full time
- £24,185 – £29,692
- Coatbridge office with hybrid working and travel throughout Central Scotland region.
- Closing 5th January 2023
- Advertised from 16th December 2022
- 35 hours
Role
Monica Lennon MSP is looking for a Casework and Community Engagement Officer to join her team
You will become part of a small team supporting Monica Lennon MSP in her Central Scotland regional office. You will often be the first point of contact for constituents and local organisations in a role that will involve attending advice surgeries and meetings in the many towns and villages throughout the region.
This role would suit someone who is passionate about helping people living and working in Central Scotland. You will need to have excellent communication and planning skills, strong attention to detail, and demonstrate exceptional organisational skills. No two days or locations are the same. The role would suit someone who can thrive in an office environment, attend regional meetings and visits, and work independently in a hybrid environment.
If you are keen to ensure that people across parts of South Lanarkshire, North Lanarkshire & Falkirk have an advocate on local and national issues, and you can offer knowledge and understanding of the communities and campaigns that are important to Monica’s regional work, we want to hear from you.
The successful candidate will be required to manage a varied mix of constituency casework, correspondence and projects. Normal working hours are 0900 to 1700, with occasional evening and weekend work.
Responsibilities
- Correspond with constituents by telephone, email, social media, letter and face-to-face.
- Take action to resolve, document and escalate concerns or enquiries.
- Draft written correspondence including letters, reports, requests for information and briefings.
- Liaise with a wide range of bodies across Central Scotland and support relationships with individuals, community groups, statutory services and voluntary organisations.
- Handle a high volume of casework, including complex and sensitive issues, and keep accurate entries in case systems in line with GDPR requirements.
- Support community campaigns and undertake research to help inform the MSPs work.
- Attend local advice surgeries and meetings.
- Analyse, evaluate and interpret casework data to ensure Monica is accurately informed on key issues.
About You
Requirements
- Positive and professional attitude towards colleagues and constituents.
- Attention to detail, excellent written, problem solving and listening skills.
- Understand the importance of good customer service.
- Curiosity to probe for further information where required.
- Patient and sensitive while remaining objective and open minded.
- Confident and able to use initiative to solve problems.
- Completes tasks to a high standard within deadlines.
- Excellent IT Skills.
- Have the ability or commitment to be able to support Monica in delivering their values and aspirations
- Knowledge of data protection, confidentiality and GDPR protocols.
Application notes
For any queries about the role please contact correne.fulton@parliament.scot
To apply, please visit our website and click on "send CV" and upload one document that includes your CV (no more than two A4 pages) and supporting statement (maximum 350 words) explaining why you are applying and what you would like to achieve in the role. When you've clicked "send CV" use the text box to provide wording for the covering email.
Closing date: 5pm on Thursday 5 January 2023
Interviews will take place on Monday 16 January in Coatbridge.
Applications not followed up within 10 days of the closing date will have been unsuccessful.
Monica Lennon MSP is committed to equality and diversity and welcomes applications from under-represented groups.
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Housing Rights Worker - Shelter Scotland x3
- Full time
- £31,600
- On site: Glasgow
- Closing 8th January 2026
We are hiring for 3 Housing Rights Workers
Do you have some experience of advice work, preferably with a focus on housing issues, and a real desire to advance your specialist level knowledge? Then join Shelter Scotland as a Housing Rights Worker and you could soon be playing a vital role in helping to identify and resolve the homelessness and bad housing issues facing local communities.
About the role
In our Community Team, we identify, investigate and intervene in housing and homelessness issues. We are engaged in our local communities to understand the housing issues people are facing, and we apply our expertise to work toward solutions. Lived experience of the housing emergency is at the heart of everything we do.
Role specifics
You will have the ability to engage and work collaboratively with individuals, communities and with all stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. Essential to the role will be good time management, carrying out casework related interviews, maintaining detailed case records and offering advice and support to clients to inform their decisions.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
There are three Community Teams - North, West and East. These teams of housing rights workers engage with and activate communities in delivering insight and evidence and targeted interventions, to address local issues and contribute towards the Shelter Scotland Housing Emergency campaign for structural change.
About Shelter Scotland
Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.
Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.
Technical Support Engineer
- Full time
- £33,098 – £36,775
- Hybrid: Glasgow or Edinburgh, with the option to work from home for some of the working week.
- Closing 23rd December 2025
Looking for an opportunity to work for a flexible and family friendly organisation doing amazing work to support Scotland’s voluntary sector?
We’re looking for an experienced Technical Support Engineer to join our dynamic IT team. This is a key role in ensuring the smooth operation of systems and applications, providing expert support across networks, servers, cloud services, desktops, and more. You’ll also play a vital part in delivering our Managed IT service for the voluntary sector, offering remote and on-site support to our partners.
Your expertise and strong communication skills will be crucial in delivering technical assistance while maintaining a customer-focused approach that aligns with our values and service standards.
Join us and be part of a team committed to making a difference in the IT landscape of the voluntary sector.
Part time hours and other flexible working options, including working from home for part of the week, will be fully considered. We encourage you to apply if you believe you meet most of the criteria in the person specification. We share our interview questions in advance. If you want to have a chat about the job or our flexible working approach, get in touch with us at recruitment@scvo.scot
SCVO is the membership organisation for the voluntary sector in Scotland and our mission is to champion the role of voluntary sector organisations in building a flourishing society and support them to do work that has a positive impact.
Administration Officer
- Part time
- £30,000 pro-rata
- On site: Glasgow (plus working in our satellite office in Kilmarnock considered after 6 months)
- Closing 7th January 2026
Family Mediation West provides support to families affected by separation, divorce, and conflict. We have premises in Glasgow and Kilmarnock allowing us to offer services across the West of Scotland. We are affiliated to Relationship Scotland, who support a national network of 21 local service providers for individuals, couples and families experiencing relationship breakdown. The values and the standards of the organisation help to ensure effective support can be provided to help families through difficult times.
We are seeking an administrator, with experience, to support a broad range of administration tasks within a family conciliation service. Full support and training will be given for this role within both the service provisions well as all our operational systems. FM West operations largely deal with service users, their family solicitors, and the Scottish Court system. The role may suit a candidate well that has experience of administration within a legal, charity, social work, or child services background. There is full training on operations available, and the opportunity to work alongside our current administrators who will provide personalised 1-2-1 on the job support to the successful candidate.
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Admin & Communications Assistant
- Part time
- £23,820 pro-rata
- On site: Linlithgow
- Closing 9th January 2026
St John’s Church, Linlithgow, is looking for an organised and creative Admin & Communications Assistant to support the smooth running of our church life and help us communicate effectively with our congregation and local community.
Working closely with the Office & Operations Manager and the Services, Comms & Media Lead you will provide practical administrative and communications support. This is a great opportunity for someone who enjoys working with people, has good administrative skills, and is confident with digital tools and communication platforms.
Key Responsibilities
- Handling general enquiries and supporting day-to-day administration
- Preparing service sheets, notices and other documents
- Updating the website, Facebook and ChurchSuite
- Creating weekly service slides and e-newsletters
- Supporting preparations for services and church events
About You
- Friendly, organised and able to work on your own initiative
- Confident using IT, digital tools and Canva (or similar software)
- Comfortable communicating with a wide range of people
- Supportive of the values and beliefs of St John’s Church
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