Welfare Rights Officer
- Full time
- £35,022 – £38,456
- Glasgow/Hybrid Working Model which will offer the opportunity of working from home.
- Closing 9th January 2023
- Advertised from 14th December 2022
- EVH SCALE PA22 to PA25
Role
Reporting to the Director of Housing Services the successful candidate will assist in the delivery of an excellent Welfare Rights Service to the tenants of the Housing Association.
Operating within a structured performance framework you will provide an efficient and high quality support and advocacy service on all welfare benefit related matters. Your main priority will be to support our tenants to maximise their income and minimise the impacts of the rising costs of living. Particular emphasis is placed on ensuring benefits associated with housing costs are maximized and paid. Other key priorities will be:
- Carry out benefits checks on all new tenants, those with rent arrears and where required via referral from colleagues
- Advise on entitlements and assist with benefit applications
- Liaise with DWP, Glasgow City Council and other organisations as required
- Prepare for and represent customers at benefit appeals and tribunals
- Provide budgeting advice to our tenants to ensure that income is maximised and tenancies sustained
- Ensure all data and statistical information is recorded accurately
- Keep abreast of changes and provide updates and expert advice to colleagues
The ideal candidate will be a highly motivated team player who will be instinctively customer focused with a “solution first” attitude to ensure that our customers’ experience of our service remains positive. You will understand the importance of working with tenants to provide excellent customer care and ensure the required outcomes of the Scottish Housing Charter are met for our tenants. You will make a significant contribution to the Associations aims and objectives in relation to sustaining tenancies, managing/preventing rent arrears and maximising rental income.
Your role will be holistic and provide tenants with a ‘one stop shop’ approach to obtaining support and advice in maximising their income, signposting where appropriate.
In addition to salary, the Association offers a generous benefits package including a Defined Contribution Pension Scheme. Please note this post is subject to a Basic Disclosure check.
The organisation operates a Hybrid Working Model which will offer the opportunity of working from home. Further information will be provided on the Hybrid Model as part of the interview process.
Application notes
If you are interested in this post, please contact Kirsten Szulc to request an application pack by e-mailing kszulc@wsha.org.uk, or telephoning on 0141 959 2552.
CV will not be accepted.
The closing date for return of applications to Kirsten is noon on Monday 9th January 2023.
Interviews will be held the following week.
The Association is committed to the effective achievement of its equality and diversity policy and encourages applications from people from minority-ethnic groups and people with disabilities.
Downloads
The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management of third-party provider lets, mid-market properties at Water Row; commercial units and student accommodation.
We are seeking a dedicated and proactive Property Co-ordinator to oversee the daily operations, working both in the office and out on site. As the first point of contact for customers, you’ll deliver proactive, high-quality service that builds on our success and keeps us moving forward, maximising value and driving first class KPI performance. You will be responsible for rental income management and arrears; tenancy and estate management; raising and managing repairs; allocation and void management; tenancy sustainment; anti-social and behavioural management as well as general administration duties across all departments.
You will have previous experience in property management or in a related field, with a keen eye for detail to maintain high standards across all properties. With strong IT and organisational skills as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision. Ideally, we would like you to have completed the LETWELL Programme, however we would be willing to provide full training to the right candidate.
Paisley Housing Association is launching an exciting pilot project within our Estates Team, and we’re looking for enthusiastic individuals to join us.
We have two unique opportunities to be part of a team that’s shaping the future of our organisation and helping us as part of our plans to grow our Estates Team.
As an Estates Team Operative, you’ll play a vital role in preparing our void properties for letting and keeping our estates safe, welcoming, and well maintained. You’ll be hands on, working alongside a supportive team, and your contribution will directly impact the success of this pilot and the future expansion of our Estates Service.
What you’ll bring:
- Energy, motivation, and a practical approach to problem solving
- A commitment to high standards and pride in your work
- Team spirit and flexibility to support a developing service
What we offer:
- The chance to be part of a new pilot project with real potential to grow into a permanent role
- A supportive environment where your work makes a visible difference
- Training
- Opportunities to develop your skills as our Estates Team expands
- A generous benefits package which includes 25 days annual leave & 15 public holidays
- A Pension Scheme
- Employers in Voluntary Housing (EVH) Conditions of Service apply to this post
Finance Officer
- Full time
- £36,517 – £39,921
- Hybrid: Edinburgh (3 days in the office and 2 days from home)
- Closing 12th January 2026
Manor Estates Housing Association is seeking to recruit a full-time Finance Officer to join our busy Corporate Services team of 8. They will be working with the Senior Finance Officer to manage the Purchase and Nominal Ledgers, reconcile the bank and rent accounts, produce Management accounts and process payroll.
The post holder will report to the Corporate Services Manager.
For an informal chat about the post please contact Kathryn Miller at either kmiller@manorestates.org.uk or 0131 510 8540
Cloch’s vision is to deliver services which exceed expectations. The role of Director of Assets is integral to not only leading the property and assets services of the Association, but the overall strategic direction of Cloch. Your key responsibilities will include:
- Leadership and Strategic Direction: taking a lead role across all matters of asset management and working collaboratively with the Leadership Team.
- Asset Management: responsibility to manage, coordinate and deliver a customer focussed repairs and maintenance service to ensure that key targets are achieved, that the repair’s function operates within budget and that a quality service is delivered to customers.
- Performance: monitoring the performance outcomes of the team whilst producing reports for Board and contributing to overall performance.
- Continuous Improvement: ensuring the team are empowered and equipped to deliver and challenge the status quo to develop innovative solutions.
This is a permanent, full-time role (35 hours/week) with a competitive salary of £71,666 - £75,018 (SM12-SM14). Based at our Greenock office with hybrid flexibility, plus generous perks like 8 weeks' annual leave (29 days + 11 public holidays), health cash plan and more.
Working at Cloch
It is an exciting and pivotal time to be joining Cloch Housing Association as we step into a new era of growth and opportunity. With a refreshed business plan due to launch in 2026/27, we are shaping a bold future that will ensure we continue to deliver high-quality homes, strengthen communities, and respond to the evolving challenges of our sector. Innovation, collaboration and strong leadership will be central to our success as we build on our proud history while embracing fresh ways of thinking.
Guided by our values – Be Better, Be Kind, Be Responsible, Be Positive – we foster an environment where people thrive, ideas are welcomed, and decisions are made collectively. Our culture is one of openness and trust, where our people, tenants and partners have a voice and play a vital role in shaping what we do. We want our people not only to contribute but also to grow, develop and feel empowered to make a difference.
At Cloch, we are proud of the passion, inclusivity and transparency that define how we work. Together, we are committed to building stronger communities, tackling sector-wide challenges head-on, and ensuring that every decision reflects our mission to exceed customer expectations.
How to Fit at Cloch
We believe in a “can do” and reflective approach to life and learning. Change is welcomed here as we continually explore new ways of working and challenge existing processes to enhance how we do things.
Fit is important to us, and we know this will be important to you, so we would love to hear from you if you are someone who:
- Shares our values
- Likes to be hands-on in their approach
- Is open and honest in their communication style
- Encourages others in their development and decision-making
- Holds an overall positive outlook and inspires others through this
Latest news See more
