This vacancy has now closed

Housing Advisors

  • Full time
  • £24,107
  • Edinburgh (Head Office)
  • Closing 30th October 2022

  • Advertised from 13th October 2022
  • 34.5hrs per week Monday to Friday. Permanent.


Reporting directly to the Housing Team Leader, you will be responsible for providing an efficient and effective front-line service, delivering high quality housing management services to VHA’s tenants. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems.

You will be expected to deliver excellent and responsive customer service within a culture that demands high levels of tenant engagement.

You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPI’s particularly in relation to voids, allocations, rents, communications, complaints and repairs.

You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.

The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.

To be successful in this role you will bring:-

• Experience in the delivery of effective and efficient customer service.

• Excellent interpersonal skills with a high levels of organisational and communication skills.

• High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.

This post is subject to membership of the Protection of Vulnerable Groups Scheme, therefore you will be required to complete a PVG check and Viewpoint will cover the fee associated with this.

You will receive a generous reward package, which includes:

• 7 weeks holidays including public holidays

• Training opportunities

• Attractive pension scheme

Reporting to - Housing Team Leader

Direct Reports - None

Application notes

To find out more and apply please visit our website

Closing Date 30th October 2022