The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.

As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.

Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.

As well as a competitive annual salary, our valued team also benefits from:

• competitive hourly rates of £12.25 - £12.50 per hour
• guaranteed rota hours working between 7.30am & 10pm
• generous annual leave entitlement
• a choice of pension scheme with employer contributions
• flexible working policies
• access to extensive paid training and development opportunities
• a supportive and inclusive culture.

We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.

Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Part of this includes our Telecare service, which operates (through a control room environment) a seven day, 24-hour service to ensure customer safety and wellbeing.

About the Role

Hanover Scotland are excited to be recruiting for a permanent Telecare Manager to join our Telecare team.

Based within the Customer Services Directorate, reporting to the Head of Care & Support, this role can work from either our Edinburgh or Glasgow office on a hybrid basis. The successful candidate must be able to attend one of our offices as and when requested. This is a fantastic opportunity to join at a time of growth and development within the organisation.

As Telecare Manager you will:

• Manage and lead the Telecare service, ensuring this delivers value and quality for our customers.
• Set and maintain high quality standards and champion continuous development to support service growth.
• Support us to modernise our services by adopting a growth mindset, seeking new business opportunities, and actively adopting technological advances.
• Lead on the delivery of the Telecare Improvement Plan and play a strategic role in the growth of our Telecare service.
• Coach, develop, and inspire the Telecare Supervisor and Telecare (Admin) Team Leader to deliver a high-quality, consistent customer experience through the continual development of the team.
• Effectively set and manage budgets to deliver a financially viable service.
• Ensure that the service maintains Telecare Services Association (TSA) accreditation and complies with necessary statutory requirements and relevant standards.
• Run an effective contract management framework with commercial customers to deliver our contractual commitments with local authorities and other housing associations.
• Proactively collaborate with internal and external partners in a way that is fully reflective of our values and behaviours and enables the Telecare service to thrive.

About You

• Substantial people and customer services management experience, operating in either a Telecare or Customer Services Centre environment.
• Capable of delivering business objectives and delivering positive results in performance.
• Confident to act as a people leader and role model for a team, supporting our senior and operational team leaders to be confident and effective in their roles.
• Evidence of strong communication skills at a senior level and demonstrating approaches that enable and empower others.
• Significant business development, budgetary and contract management experience.
• Strong digital literacy skills and confidence to handle core ICT systems.

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:

• Competitive salary and pension options
• Flexi-working and a Hybrid Working Model
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline
• Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card
• Cycle to work scheme
• Family friendly policies

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Part of this includes our Telecare service, which operates (through a control room environment) a seven day, 24-hour service to ensure customer safety and wellbeing.

About the Role

Hanover Scotland are excited to be recruiting for a permanent Telecare Supervisor to join our Telecare team.

Based within the Customer Services Directorate and reporting to the Telecare Manager, this role can work from either our Edinburgh or Glasgow offices on a hybrid basis. The successful candidate must be able to attend one of our offices as and when requested. This is a fantastic opportunity to join at a time of growth and development within the organisation.

As Telecare Supervisor you will:

• Support the Telecare Manager to manage the day-to-day operations of the Telecare service.
• Manage and motivate the Telecare Senior Operators to deliver a high-quality, efficient, and effective service for our customers.
• Ensure there is an appropriate operating model in place including a strong relief pool and robust shift and rota patterns to manage the service 365-days a year.
• Co-ordinate people management responsibilities for the Telecare Senior Operators and Telecare Trainer to ensure that they are consistently applying HR policies, procedures, and processes.
• Monitor, maintain and update Telecare systems and assist with software migrations, including our transition to a new digital Alarm Receiving Centre (ARC).
• Ensure a robust audit framework is in place to maintain consistent compliance with Telecare Standards Association accreditation and relevant standards.
• Ensure data and information is available for monitoring and reporting the day-to-day service delivery to meet the agreed KPI’s and Service Level Agreements.
• Play a key role in the delivery of the Telecare Improvement Plan to support strategic objectives.

About You

• Relevant experience of the day-to-day management of both employees and either an Alarm Receiving Centre or Customer Service Centre.
• Detailed understanding of the Telecare or Customer Service Centre sector.
• Experience of delivering a positive culture that can deliver performance against targets.
• Well-developed digital and ICT systems skills as well as being highly proficient in rota management.
• Champions coaching and development of a team to support personal growth with strong, collaborative working within the Telecare team and with other internal and external partners.

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:

• Competitive salary and pension options
• Flexi-working and a Hybrid Working Model
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline
• Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card
• Cycle to work scheme
• Family friendly policies

Are you looking for a new challenge and an opportunity to shape the next phase of Ark’s ambitious strategy ?

Ark’s mission to create the best possible customer outcomes through our highly skilled people, the provision of high quality affordable homes and excellent care will be achieved through creating inclusive communities where quality of housing and care enable people to thrive and live a good life.

Established in 1977 Ark provides 450 tenancies, and supports over 400 people through our dedicated and highly skilled workforce of 700+ staff. We operate in 12 Local Authority areas in the North and East of Scotland, and we also have services in The Western Isles.

The Ark Group is made up of three companies:

1. Ark is a registered charity and registered social landlord (RSL) that provides housing and care and is the parent company within the group structure.

2. Ark Services Limited is a private company limited by guarantee and a wholly owned subsidiary of Ark.

3. Ark Commercial Investment Limited (ACIL) is a private limited share company and wholly owned subsidiary of Ark.

Although a housing association, the majority of Ark’s activity relates to the provision of care and support for people with long term and enduring conditions such as learning disability, mental health issues, dementia and autism. Our aim is to ensure that those who use our services receive the very best support from Ark to enable them to live a good life. For further information see Ark’s website: arkha.org.uk.

We currently have vacancies for Non Executive Board members on both the main board as well as the subsidiary board, at a very exciting time for Ark. We are entering year 2 of our Corporate Strategy and have set an ambitious set of aims to develop and grow the business with a robust set of performance targets. As a new Board Member you will play a key part in developing and enabling the delivery of the business plan for the next 5-10 years and improving the governance framework to effectively monitor performance. This will be clearly focussed upon delivery of high quality Housing and Care & Support services.

Ark Group Board

We are seeking 2-3 recruits to fill non-exec positions on Ark’s parent Board: Ark Housing Association.

This Board meets 6-7 times per year in a hybrid approach and will require some attendance face to face. We welcome applications from people with experience in Care & Support or Housing/Asset and understanding of governance in an RSL would be an advantage, however not essential.

Ark Subsidiary Board

We are seeking to strengthen our governance by appointing non executive directors to our Subsidiary Board and separate from the Ark Group Board to ensure independence. This Board will be made up of 5 or 6 individuals and chaired by an exisitng board member from Ark Group. Your role will be to serve both subsidiary companies with meetings being held consecutively, 4 times per year. This board meets on a remote basis and will be the perfect opportunity for people seeking their first Board role, with the opportunity for exposure to two very different businesses; one a commercial/private company and one a registered Charity. We will provide you with a full induction and an opportunity to be mentored by an experienced Board member and we do not expect you to have any previous board experience. Overall, we are looking for dynamic, forward-thinking and enthusiastic people from a variety of backgrounds to contribute to Ark’s emerging future.